Josh B
4 years ago
I really want to like the app. But it is far too slow. Can take 3 to 5 seconds for the app to respond to a tap/selection. And now for the last few days I haven't been able to even log into to the app. Just keeps crashing after putting in my password. I know software can be difficult, but you guys are making billions of dollars from the intense trading on the crypto market. There is absolutely zero excuse for an app meant for trading that I can barely log into, and can barely click buttons.
J
4 years ago
What a fantastic trading platform. Wonderful to have it as the mobile version, being able to work your trades on the go. Keeping up with the portfolio just became incredibly easy! Love you guys and thank you for the work. New trader here! Just learning the ropes and first time diversifying the portfolio beyond anything but BTC/XMR. The interface is easy to navigate and a pleasure on the eyes. The setup is notable, and perhaps there should be instructions provided in the app upon first launch. :)
Jon Daniel
3 years ago
The account setup has been an absolute nightmare. The account was going to be easy to setup and low verification was required. Once finished, I was requested to produce additional verification. So I did. I received an email stating I was verified. That came to a screeching halt once I tried to setup my banking information. Said I was unverified. Several attempts with CS and all they do is go in circles. HUGE PAIN IN THE ARSE! Over a year later, and still not resolved. Unistalling!
Wesley Davis
4 years ago
I like the website and ability to purchase alt coins. Now the interface on the app is terrible. Trading, ordering, swapping features need to be completely updated to be user friendly. User interface needs a ton of work. Think of the user vice developer. Data doesn't have to look like a different language and the app should do the work for me. I don't want to calculate the amount of coins. I want the system to convert the value for me. Advise research other platforms to see what they do better.
john murdock
4 years ago
Functional, but barely. Painfully slow, buggy, and just generally unpleasant to use. Has some functionality the site doesn't (which is stupid) and very little of what the site does. When trading, shows your balance to only the 3rd decimal, making it impossible to completely sell an asset. Kinda just a bad app. Mostly use it to keep track of prices and my balance.
cAg3d Khaoz
4 years ago
Love the idea of having the ability to control the API of the app, in order to maintain security. The only downside is I still need to go to the website to stake my coins or when I want to deposit/transfer. It has the tendency to move a little slow as well. Those are my only gripes. To be able to set buy and sell limit orders has been amazing and the charts for real time pricing sets it apart for me.
User
4 years ago
As of 1/31/21, this app is getting better!! I'm happy to be able to change my comment however it's still not great. The interface is sleek but a bit laggy and not a fluid experience. It's a bit difficult to see the important numbers on your account taking time to switch around makes it still obsolete. I love the direction this is going keep up the good work :)
Tim Edwards
5 years ago
Unfortunately this was the most frustrating trading app I've used. Had issues with passwords, authenticator, site and especially the app. I didn't love the layout, especially scrolling with no search, but I could of got used to it. However within the few trades I made the BUY SELL buttons at the end of order didn't work, even after multiple taps, had to restart app and re-enter info. Most important buttons for me. Can't risk it, leaving. That said, customer service was good, better than most.
Nick Vellios
4 years ago
Buggiest app I've ever used. Tap something 5 times and maybe it opens. Freezes constantly, usually right when I really need to put in or close an order. I can't even count how much money I've lost because you can't put in both a stop loss and a take profit order with another order, so you have to put your 2nd order in with the first, and then after the first is filled you can put in the 3rd...except more often than not, the market moved too much because the app bugs out and I miss my window!
jack illingworth
2 years ago
A bit slow for trading, like when you hit a button it can take a sec to respond. And the api that updates displayed price is pretty bad. Like in the order book price has changed but it doesn't at the top of the screen. But honestly, it's not bad compared to what else is out there. Pretty confident there not gonna steal your mony. And if you're that worried about 3 seconds of price movement you shouldn't be trading with that money.
Kurt Smock
5 years ago
As I use it and become accustomed to the interface, I almost prefer the app to the desktop platform. Didn't expect that. What's nice about the app is that it makes it easy to see your entry price and p/l on leveraged positions. It also shows you the current distance from entry and distance from stop and take profit orders. That would be nice to see on desktop. Con of the app is that it is a lot of work to navigate. But there's a lot in there so that's understandable. Other apps do UI better.
Junior
4 years ago
A very handy app when I can't be near my computer. I also watch the power meter portion when I am near my computer. It shows a more readable possibility in real time. Could you a better refresh when watching open position information. Doesn't always keep up like orders list does. Also some of the function buttons in order placement don't work when you're trying to place a leveraged bid; it doesn't automatically fill in when the 75% button is placed. Over all it's a good app.
Nick Carbon
4 years ago
As far as Kraken itself goes I'm really enjoying it and it's become my main exchange. The app however is laggy, slow, and sometimes just freezes. I run into problems maybe once every 5 times I jump on the app which isn't enough to make the app unusable but it is annoying if it freezes and I have to close the app and re open it. Still I really like it!
JP
5 years ago
I like the look and simplicity, but it's incredibly slow on my phone (LG K51). Tapping anything is a toss up on whether it will respond (usually doesn't). Takes up to 5 seconds for it to respond, so buying and selling quick usually doesn't go well. I also have problems getting the keyboard to show up when I try to make an order. It only comes up when I tap on the last field, then I can go up and fill in the other fields. Unusable for me. Now I have to pull out my money.
Drakolite
4 years ago
Fantastic for beginners but with some lag. Pressing a button or something can take up to 3 seconds, which isn't bad at all but just feels a bit clunky. That's why I'm giving it 4 stars, but I will come back if the lag geta improved! The app is great and easy enough to set up, but the most amazing part is how understandable it is for a beginner like me to read. It has all of the cogs and wheels I needed in order to learn how to buy cryptocurrencies!
Gary Brookins
4 years ago
This app is terrible. It's slow. The delay time is significant, especially when trying to enter an order, or while trying to do something quickly. It's glitchy, randomly stops, and have to start over. Doesn't show key data for entering orders, but, when switching screen to find the info, it clears everything previously entered, so have to start over. Sometimes displays incorrect data, such as available balance of an asset, or best current price. It's more infuriating than helpful, but, it's the
Justin Smith
1 year ago
It's the more fully functional version over non pro. The order form is feature rich. The app it self can be very cumbersome. But coinbase keeps getting my account 2fa messed up so I'm done with that. Robinhood is pretty fluid and easy to use. But it lacks the more in depth features and order forms. Once I went on a PC and did this I see immediately that is the better experience. But this works when you need to make some moves on the go. So far no real problems with Kraken. Thank God.
Brian (Brian)
1 year ago
While I liked the app initially for a lot of great features that some other exchanges don't have like setting price alerts, widget customization etc, it would be great if I could click a login button to actually log into my account on my phone. Its been a few weeks that i cant use the app on my phone due to no log in button available... Edit: developer suggestion to clear cache did the trick and was a wicked fast response here. Thanks!
Olawale Lawal
1 year ago
Easy user friendly interface. Beginner friendly app. However, I like to raise two issues: 1. I observed that when I made a withdrawal I received an email that my withdrawal is being processed; but there was no email to confirm the completion of the withdrawal process. 2. The withdrawal history in the app didn't contain the address the withdrawal was made to. Kindly work on the two issues raised above. Thank you.
Billy Duff
1 year ago
It's okay. The selection of indicators is very limited, you can't customize them at all. The apps polished but it doesn't feel like a "pro" platform honestly. The web interface is vastly superior. It would be better if they actually included the same indicators as on their pro website and let you customize them. Also had authenticator issues that almost locked me out of my acct. The MFA option I chose on the app didn't work on web - make it consistent please.