Absa Kenya

Scolastica Getanda

2 years ago

Dare make a mistake of starting the app if you have not switched on the data or WiFi. The app will not launch, despite switching on the data or WiFi. Worst thing is that the app will never notify you that the data or WiFi is unavailable. Even after 5 to 10 minutes of waiting for the app to get connected to the Internet it doesn't launch at all, keeps loading for over 5 minutes in the end, You'll just have to restart the phone for the app to launch and it won't launch immediately after restart.

Peter Printer

1 year ago

I tried telling one Absa manager how useless this app is and how they could improve it and all he could say was every institution has their ways of running things. Meaning no room for correcting or improving, it's one year later and am super disappointed. Kwani huwa mnaishi Kwa misitu Absa hii nayo mlianguka in this digital era. I can see the first review on how bad the app is was done in 2020 a clear indication of how

Tito Machaha

1 year ago

The app needs to be coded to fit it's android software Criteria. There are to many breakdowns on first opening and it's load times are to long.

caleb yupe

1 year ago

I'm unable to send money to Mpesa from the app, I keep getting an error on beneficiary name. I enter a name but it still remains highlighted in red therefore I can't proceed with the transaction.

Marvin Musambi

1 year ago

Latest update messed up things. Am unable to send money to mpesa/Airtel. Keeps prompting for a Beneficiary name, even after inputting the name the error doesn't go away

A Google user

5 years ago

I have never been more frustrated by an app. The Barclays app used to work like a charm, this one is like a demon sent from hell to torment me. Nothing seems to work, just errors and exceptions. It has too much down time and when it's up and "running" & I try transact, it gets nearly to the end of the process before timing out or giving some error message. I've tried various alternatives to send money (pesalink, RTGS, interaccount) nothing. Only sending to Mpesa seems to work. 0 star if possible

Gloria Ndaka Mkushi

5 years ago

I preferred the Barclays format for being able to pay credit cards. It was more logical. I find this one easier to use, though. When it was first launched the name was incredibly difficult to find the app as a start. It wasn't common sense and I had to call the contact centre to do my digital banking. That's actually a shame. Finding these apps should not require that. It seems that they renamed it because I think many others complained too.

peter butoyi

1 year ago

Fingerprint verification just fails randomly. Back to USSD.

Janette W

2 years ago

Worst app ever! I'm a new customer and have never been able to log in. I've been back to the branch 3 times regarding this. Each time I change my password, enter it on their monitor and save the password on my phone. By the time i get home and try to log in, an error!! This is ridiculous. Can't you hire the right tech people to solve this issue?

Nelly Mazoa

1 year ago

I hate this app so much, so much so that I am thinking about changing banks. It refuses to log in so many times leaving you hanging especially when you need money urgently. and calling customer care proves to be of no help at all. If it were possible to give zero starts, I would

Wayne Hardy

1 year ago

I've not been able to access the app since yesterday it keeps telling me error GC01. I've been tolerant with this app for long. You people need to make changes plus I can't totally access the app while on data bundles, I have to use Wi-Fi meaning I have to be at home to make payments. Yesterday was the sixth time I had to make a call to my friends to send me money so I can make payments. I wish there was a way to review more than once, giving you bad reviews would have been my daily morning dose

Atho Wesley

1 year ago

Kindly introduce payment to other safaricom paybill numbers it's tiresome to have to move money from absa to mpesa then pay to a different paybill introduce this and will give a 5 star Also automate the verification code process from sms so we don't have to suffer copying each digit it's tiresome 🤦

Alex Njoroge (Alekie_Sanchez)

1 year ago

At first i loved everything about you guys but of late you have been so inconvenient....i try to log in on the app and sometimes all i get are technical errors making payments for me hard to make kindly fix that

Joshua Owusuh

1 year ago

The app can be annoying sometimes. I was forced to return goods when the app banned me from accessing my funds in the app telling me that there was no account when I had already logged in. I was utterly dissapointed.

Atieno Atieno

1 year ago

Constant issues logging in. I have been trying to log in since Saturday but keep getting the same error message despite reinstalling and even restarting my device. Very poor customer service as well

Christopher Rhys Howarth

1 year ago

Awful app, terrible experience. Every time I try to transact and I receive the OTP which requires me to come out the app for a second to see the code in my messages then when I go back to the app to enter the code it has logged me out. It is beyond frustrating because I simply cannot complete a transaction, I just go round in circles with this situation. I have raised it so many times with Absa and they never solve it. It's just a terrible app and awful customer experience.

Lloyd Obirika

1 year ago

Use the app very frequently. I appreciate the introduction of direct MPesa payments but wish the transaction wasn't only limited to your credit card but also debit card. Main issue for me is once I've completed a transaction and closed the app, when I return for a fresh transaction the app will not log me in and I have to restart my phone to get it to work which is highly inconvenient