A Google user
6 years ago
It must be translated into Arabic because 90% of users are Arabic. Don't build up an application considered yourself only as a user.
A Google user
5 years ago
This app has never worked. Server settings are correct and have been changed/updated and resaved.
A Google user
6 years ago
I've tried dozens of times to scan the QR code and it always says the server is unavailable, try again later. What a waste.
Richard Hipkin
1 year ago
Great app, we use it for MFA as well as self service. Looks a little outdated now, time for a modem UI guys ;)
Abdullah Al Falasi
5 years ago
When you change password it does except it and after changing the password in the app it doesn't change in the pc and it locks you out of your pc.
Zakariya Al hashmi
1 year ago
I experienced an issue in updating my mobile number. I sent an email, but there was no response. Kindly solve this issue. Thanks
Harshal Kukade
5 years ago
No support from support team. Useless app. Don't install and waste your time. ------------ What is the use when we need it on urgency. Already sent mail. ------------
Imis Injan
3 years ago
The app works perfectly for me, as one other user has correctly pointed out, users who are complaining that the app is not working fail to realise that the app is only a front end for their companies portal and as such the AD Service server needs to be configured correctly by their respective companies I.T Department and if this has not been done, then they need to take their pathetic complaints to their IT department instead. Well done to the developers.
A Google user
5 years ago
How does this helps the user? From mobile i am not able to unlock my account as well from the PC. It just gives error saying can not send push notification. Worthless app.
A Google user
5 years ago
Not able to update the server settings. Web portal asks to scan QR code for automatically update server settings. Getting error that server doesnot exist . Not at all able to setup profile. :(
A Google user
6 years ago
This is not properly working with swift keyboard in android (one plus 5). After using default keyboard it is working fine. I tried to enter mobile number it was not taking input properly. If someone face this issue please comment.
Ernest Uy
5 years ago
Tried to change password. Everything is checked but it won't allow me to change password. Saying that it does not meet the password policy set by admin
A Google user
6 years ago
Followed instructions to load via QR code. It wouldn't scan. Uninstalled. Dev response: The reason I decided to try the app was to simplify the process. If I register the app manually, that benefit is lost.
Eric
3 years ago
No new features for a while. App does support multiple accounts and push notifications in a easy way like with Microsoft authenticator or Cisco Duo...
s p
2 years ago
Everytime i need to use this app it gives me an error and to try again later ive been trying later and it still doesn't work. It was supposed to make it more convenient but i find myself just calling help desk instead.
Nicky Ang
4 years ago
After enrollment, the app always start at Change Password page. Our users are confused why the app keep asking to Change Password upon every start. Is there a way to change the start page to something else nicer? If yes, i will change my review rating here.
A Google user
6 years ago
A bit better for our regular tasks. But expected more before downloaded the app. Please develop with more and more simplifications to our regular tasks and challenges.
Adam Hollingsworth
4 years ago
I think most of the bad reviews here don't understand how this app works, as the IT admin for our organisation who setup the server for ADSelfService Plus this app works perfectly all it really is, is a glossy front end of the website where you do your resets normally, if your organisation doesn't use ADSelfService then this app will not work at all.
Kalyani Mahajan
5 years ago
Yes, people who rated earlier are true.. it's pathetic app. First of all it took 3 attempt to get install just less than 4 mb app(tried on 2 device with different network) Don't waste your time on it, it's not gonna help you. Not connecting to the server at all.
Matthew Turner
2 years ago
Although the interface/appearance could most certainly be improved, the app itself can be extremely useful. Despite my having installed the app well over a year ago, I have only found myself needing to use iit on three occasions... But, in those three instances, having this app installed & ready to go, was a lifesaver! Whether your locked out of your company account/SSO, forgot your password/need a reset, need to edit your challenge question answers... This app has you covered!