Alitalia

A Google user

6 years ago

The app itself is nice until you need to actually get on a plane. After the check in closes, there is no way to get your boarding pass and the app doesn't even let you save it while its available.

A Google user

5 years ago

the app seems nice with a lot of options, but few can be really used. most of the times even the basic task (showing your flights details and your MilleMiglia balance) cannot be carried out. Since the last update, there's been some improvement

Mary Bond

2 years ago

The app opens, briefly says 'good morning,' very briefly shows a 'book flight' button, and quickly settles on a white, blank screen. And that's it. Over and over again. I'm deleting it.

A Google user

6 years ago

Not only this app, but the site as well. Worst flight company i ever used. Our reservation is for 5 people and alitalia only let us check in 4. The last one gives error after error. We also get a error when we try to get the vouchers from the check ins it give us an error in every possible option...

A Google user

6 years ago

Could better and could be worse...it worked fine for me. I didn't check in via the app, but getting my boarding passes on it was easy. However the app is somewhat unintuitive and could really use a new design.

A Google user

5 years ago

What a horrible company. Cancelled my flight and would of held onto my money if I didnt complain. Charged me 66 euros more to book another flight. Online app wouldn't let me check in cost me extra money at the aiport to check in. Woefully understaffed. Wouldn't recommend my worst enemy to use this app or this company. Avoid using Alitalia at all costs. Would give them a 0 star rating if it was possible. Terrible cusomter service. Hung up on me 3 times trying to get information.

A Google user

6 years ago

The app works fine, but the e-ticket has horrible graphics. The QR code is close to the left edge of the screen instead of being in the middle, so this makes it hard to scan it (both me and Alitalia staff had troubles with it). This should be an easy fix, so please fix it.

Andrew G

5 years ago

One of the worst airline apps. Scroll lists are not alphabetical which leaves you endlessly scrolling through to find the country required to enter your passenger information. Dates cannot be input directly into the fields so you have to tap endlessly through screens to input a date. Different entry formats across the app totally inconsistent. Random boxes to input which are meaningless to international travellers. It is quicker to check in at the desk at the airport than to use this junk.

Hassan Fady

1 year ago

The app is so bad , although the airline is a good one. Whenever I would like to open the app it says: " Alitalia, Good morning" Then a white screen, tried to reinstall it several times but still no hope.

A Google user

5 years ago

I still have to understand how I can add boarding passes to the app, something quite straightforward and automatic on all other airline apps I tried (at least 5). Help on website is useless in this respect. Also, some operations like check-ins are carried out in the browser, due to a redirect to an external website. It's probably easier to just do everything in browser directly.

Sherece Wade

3 years ago

When my flight was canceled, the only way to reschedule was to call a landline, it wasn't done automatically and it couldn't be done through the app. After the new flight was booked under the same reference code, the app never updated my flight info, so I couldn't check the status of my flight, check in, or get a boarding pass.

A Google user

6 years ago

App is extremely slow to open, green screen almost forever, no sign of activity, seems frozen. Occasionally I get the logo and I can access it. Not yet been able to use it, installed for checking in via smartphone but will revert to using PC. Useless. Samsung Galaxy S9+ on Wind (IT).

Stefano Baroni

4 years ago

Bad,useless app. You can't add additional baggage.I tried but then I had to call an operator and complete my additional baggage request only by phone!the operator said that it could be done only during check in...but with the phone call I complete my booking....so why don't you implement rhis app? it's an incredible waste of money to have an app for Alitalia that can't do anything this.

Jose Joaquín Álvarez

4 years ago

Very frustrating experience trying to check in, it doesn't save the data, the date of birth textbox kept disabled and nothing can be entered. Please fix this! Update: this is not working, i have booked a flight, no reference or email got my inbox, but it appears as my next flight, how is this possible!

Volgio Poggi

4 years ago

I have tried booking 3 flights in the past 3 months. Each time they successfully charged my card, issued me with a reservation code and added the entry on the app. All three times when I showed up at the airport the flight apparently was never booked. And I never received the email confirmations. I did get ticket refunds 10 days later for each, but who's refunding my taxi? To make things all the more comical, my app is named "Calendario" instead of "Alitalia." reinstalled but the problem stays.

A Google user

5 years ago

Unreliable. Sometimes works fine, other times - not. For example, can suddenly not download the boarding pass, or never email it. Flight search is cumbersome: if when searching change a date of return, have to start the search from start also for the first flight. When using this app you always have to prepare "a plan B" if it suddenly fails.

Rafael Munoz

5 years ago

Impossible to contact customer service. Due to Covid-19 travel restrictions original itenerary could not be kept. Attempted to make several calls to request cancellation or vouchers. Only once was I able to actually speak with a representative who confirmed my information and then abruptly was cut off and have had no communication since. Air France was not much better. Easy Jet, British Airways, and American Airlines did a great job refunding, rebooking, or issued vouchers.