Allstate Motor Club

D R

2 years ago

Clumsy. Real person to call is not really possible ... phone app. is used. Not convenient like AAA (call & speak to person) and actually can cost more. Service calls performed by local individuals who are very limited in capabilities. Not a truly professional situation. Discontinued at "renewal" time and returned to AAA. No upside to this.

A Google user

6 years ago

App wastes time. When I called Allstate, voice prompt told me that using the app would save 10 minutes. So I hung up and entered my vehicle information on the app. 10 minutes later, I got a call and had to give them the same information. Instead of saving time, I wasted 10 minutes. Don't bother with this useless app!

Edwin No

1 year ago

Terrible just terrible you call the number and they tell you to download this app and when you do it loads forever and doesn't progress past a certain number of steps pretty terrific when you have a flat. Just call and dial 0 can't say their website is great but it's better than the $hlt app they copy pasted from the site.

A Google user

6 years ago

the app is stuck in the track your rescue section of the app. I got help last week and i must have just closed the app without changing to the next page. I'm trying to use it now for help again and it wont let me cancel but there isn't an option to continue. I uninstalled the app and reinstalled and it just took me back to the same page.

Valerie

4 years ago

Wish I could give it zero stars, not sure why it's even in the app store, since it's obsolete. Making matters worse, when you call Allstate Motor Club, the message says to download and use this app. But when you do, you get a message saying Allstate doesn't use this anymore, and wants to connect you to a website. Waste of my precious time.

A Google user

5 years ago

worked well for me, but it would be great to include a note when ordering any services. this can help not waste any time and be in communication from the beginning. the app overestimated the time it would take for help to get here, or perhaps the worker did not use the app properly. im any case, the service was great and i resolved my issue.

Mykel Mabey

1 year ago

App won't let me update any information can't add a birthdate change my phone number or update my payment method. Not to mention even putting in the phone number in my account on the question it can never find it anyways. For being an allstate company and the roadside being as good as it is your guys sign in app and web service is trash. Not to mention every time I call it's hoops and bounds to reach a person. This will be what causes me to stop using allstate as a whole

Rob B

2 years ago

Allstate tracks drivers for punishment but does not track rescuers aka towing services which leave you stranded. What's worse is they send update messages that claim tracking updates but do not reflect actual travel, they give you a window of time, cancel/extend time and have no idea where rescuers are. But allstate can tell you when you run a stop sign to increase your premium. That's backwards. Roadside service is lacking

Red CD Patterson

1 year ago

I have waited for about 3hrs just for Battery jump! When there is places not even 5 minutes from here!

Zina Cummings

1 year ago

1 star because I do not appreciate money being pulled out of my account without being reminded of the due date. The roadside assistance service is 5 start though.

David Kelson

1 year ago

The app is stuck on a tow I received two months ago and it won't let me get to the main menu or cancel the tow! What a useless app!

Nikita Young Johnson

1 year ago

I keep constantly signing in by entering ID # or email address with password. My phone has fingerprint recognition. Somehow, the fingerprint recognition is not connecting which speedup signing on. THIS APP IS NOTHING LIKE AAA APP. Allstate app needs improvement. The only thing I should be doing to sign in is using my fingerprint, password or face recognition. Not putting in id # or email address every time I sign in. My phone is a Samsung Galaxy S24 Ultra.

William Meyer

3 years ago

I am unable to enter site. Informs me to clear cache and try again. I followed instruction but a notice says that the site has a bug and will be contacted as soon as the developer fixes the problem. Starting off with negative and not being able to access makes me seem generous rating as a three when I've accomplished nothing. Hopefully the "bug" gets squashed! Lol

Daniel Geer

2 years ago

The roadside assistance automated message on the phone continues to recommend and encourage me to get the app, and how fast and quick I can get help with it. So I get the app. The app opens and tells me to go to the website, and will do nothing else. Basically like a billboard you download for your phone. Does nothing except tell you to go somewhere else.

Tyler King

1 year ago

COMPLETE ALL AROUND GARBAGE! I would give zero stars if I could not only on the app, but also especially on Allstate's "Emergency" road side service! For starters, you can't even call them to get roadside service, you HAVE to download their app just to put a request in.. I COULDN'T even do that because the app wouldn't detect my location.. I had to wait 10 HOURS on the side of the road before they finally sent a tow truck, which I still had to pay out of pocket for! COMPLETELY OUTRAGEOUS!

Joe Renn

3 years ago

The app is worthless. Like others have said, it states that it has moved and wants to take you to the website. If you don't know your member number and call the 800 number, it tells you to use the app, which doesn't work. When you finally do get someone to talk to (hair pulling experience) their accent makes it very difficult to communicate. I used this service once several years ago with the app and everything went great. Tried to use it a few weeks ago and I will now be canceling my service.

A Google user

6 years ago

The actual assistance is great. My issue is the inaccuracy of the addresses. I attempted to put in my location address but it kept wanting to change it from south to north and even to completely different addresses entirely. That is 100% not ok. It wastes the rescuer's time and the user's time. I had to put in an address close to me instead of my actual location.