Avigilon Alta Open

Mark Scott

2 years ago

Maybe it's the hardware, but this experience is actual motivation to move to an apartment that DOES NOT use this hot garbage. Failure rate is over 50% for POINT BLANK access attempts where I'm physically touching the phone to the access point. Demands I use the most power-draining settings risking losing both my "key" and the ability to call for assistance. Issues from day one, and it's approaching a year with no improvements. Recommend apartment managers get their money back.

Jasmine Vargas

3 years ago

This app never shuts down its constantly running in the background. Telling it to "stop" doesn't matter and force closing it doesn't matter either because it starts again within a couple hours without even being used. I have to use this to get into work and into employee only accessible areas and most of the time it tells me I'm not near the area I need to get into even standing right in front of it. I shouldn't have to use location just Bluetooth to connect to the sensor but app doesn't work.

Corey Kendrick

3 years ago

Really a terrible app in so many ways. In order to get into my home or park my car I must have: a charged smartphone, internet access, a temperamental app that has a hard time communicating with glitchy receivers, both hands free to navigate said app, my keys to get into my actual apartment. Unsafe, inequitable, excessive. This app fails solve a real safety problem with uneccesary technology and creates new unsafe situations. I also don't want an app that I can't opt out of that tracks me.

Kevin

3 years ago

Required by my office. It's really annoying that it needs to stay on constantly with always on permissions to work instead of only when open. The only option is between constantly on, running your battery and processor or a cumbersome process of enabling/disabling several permissions at least 2x a day. And while I understand the location permission is just the Android permissions hierarchy, that it must be always on that's problematic to me. The old key card worked just fine.

M G (ServerBullet)

2 years ago

This app used to be reliable and a great solution, however over the past year the use of a phone to unlock doors is spotty at best. I have had multiple phones and they all have issues. The app states the system is offline or Bluetooth could not connect half the time. Support was little help and blamed our internet. Have a badge ready if you want to get in.

A Google user

6 years ago

I am forced to use this app to enter the office. At least you could make it so it doesn't kill my battery by constantly running in background and using location non stop. After blocking location and turning off the service in the background, at least the battery drain is less. Your privacy policy doesn't even mention why you need location permission in the first place. I don't need to give my headphones permission to my location yet they work fine over Bluetooth.

Mateo Avila

2 years ago

I don't even know where to begin. The developers need to come to our building and spend a day in our elevators. They have made it miserable for many people to access their own homes. I am a very tech savvy person, yes I have wifi, Bluetooth enabled and even proactively open the app before approaching any reader to ensure smooth operation and still have issues. I have seen people break down in anxiety trying to get home because the interface is not compatible with their phones. Please improve.

Ben Low

2 years ago

For centuries door locks have always had clear feedback - you move the latch, turn the key, observe the indicator light. OpenPath have nixed that - oh they have a fancy ring indicator alright, but it's covered up by your phone when swiping! So you're in this absurd "swipe but can't see the indicator light, push the door, nope, try again" loop. Four stars for the app, one for the inexcusable hardware UX.

Ben Yun

3 years ago

Edit: I appreciate the response from dev. It is still a bit frustrating bc there's a warning that says "fix permissions" as if something is broken, that results in constant access. Had to disable all warnings, not just that one. This app does not give you an option to run only when open. Once you install this app, the only way to stop it is by forcing it to stop in your system settings otherwise it is permanently in your currently running apps list. I've never seen an app like that before.

B B

4 years ago

If you are a landlord thinking of using this: don't do it. You have to let it run constantly in the background, location always has to be on, mobile data has to be on, and bluetooth has to on, at all times. No one wants their house key to be in their phone and constantly draining battery. -Hi, responding to your reply. I DO have to have it on at all times. The "walk up unlock" feature has never worked. Pushing the buttons on the door DOES NOT WORK. I have to open the app EVERY TIME to use it.

K O'Connell

4 years ago

Edit: Removed comment about push notifications. There is still the issue of having to force close even after turning location permissions to only allow access while using the app. It just won't stop running... I've gone into the app's and my phone's permissions (as well as the extremely minimal in-app settings page, which has basically nothing), and there's nothing Bluetooth related to adjust, either? Guess I'll just continue force stopping it for now...

Emily Wroczynski

2 years ago

Spotty at best...my building just switched from physical fobs to this system and it has been chaotic. The Bluetooth function is not reliable and also significantly drains battery life. However, control from within the app requires internet access, which cuts out in our elevator shafts. Multiple residents including myself have been "riding the train with no return" up and down 30 floors while trying to be on time to work. Install was completed last Friday and the company hasn't been back to fix.

Big Rocket

5 years ago

Requires Bluetooth to connect to door sensor, but tremendous drain on battery. Solution is to turn off Bluetooth and turn it back on only when you need to unlock door, but now you can't use your Bluetooth phone accessories. If you quit the app, it just sends the app to background while it continues to drain your battery. You have to force quit after navigating multiple Android system menus. Facepalm.

Alex Gariti

1 year ago

This is a very disappointing app. Unfortunately, my apartment building makes this app the only way to get into certain doors. The app is running all the time and logs me out constantly, so I have to sign in again and again. Plus if your phone dies, not only can't you call anyone, you can't get into your building. This is a classic example of technology making life harder.

Charles Southerland

1 year ago

Extremely flaky, constantly having Bluetooth protocol issues, UI is clunky. But it is usually possible to get the thing working if you're willing to spend 2-3 minutes spelunking through menus and tapping on a specific device multiple times in the 50% of the time that auto discovery of the device fails.

Daniel Ragusa

1 year ago

I and several others are seriously debating canceling our gym memberships almost entirely due to this app/system. I work out primarily during unstaffed hours, and I have been denied access 3 times at 2 different locations. Also, at least 3 times a night, I will watch someone else having the exact same issue at the door. Issue seems to be random, and It's not just on Android devices. As soon as I am able to get a key fob or I have canceled my membership, I will be uninstalling this app.

Thomas Sherer

1 year ago

When it works, it's great. But, it allows it's User-approved special settings to be changed. Worse, without notifying the User. Suddenly, you're standing in the Cold Rain fumbling. This morning it wasn't working again w/o warning. After searching & searching, I finally zeroed in on Cause. The company had been Sold ... And without notice, some CLODnik had updated the App overnight with a new name and App button color! Some real Thinking went into that! #Unbelievable