Michael Wood
3 years ago
It worked fine initially, and then in mid September I get a message "service unavailable". I've had an open ticket with customer support since then, they haven't figured it out yet. I think I figured out it's a firmware issue with Chromecast. I have two Chromecast devices, the one with the newer firmware it doesn't work in the old one does. Going to finish streaming Ms Pat and then I'm done with this garbage.
Candace Odili
2 years ago
The lip syncing keeps messing up when casting on my television. The only time it works is when I start the show over from the beginning. Then when I get to the part I was at the lip syncing starts messing up again. Smh. However it works on the app on my phone tho. So I don't understand why it is doing it when I cast onto TV. I am going to end my free trial and uninstall the app. Shame because I wanted to watch the content on here.
A Google user
5 years ago
Always stops my movies/shows and says "sorry this video isn't available right now" . Then I have to close out of the app completely & get back on. It'll work for some time then stop again. Glad I'm only testing out the free trial. I've already cancelled it & will definitely not be spending my money on something that should be free anyways! I also don't like the fact that you can't start a favorites list or anything like that. Not worth $10+ I can tell you that right now.
A Google user
5 years ago
It was a horrible experience. I could only watch shows on my phone. Can't watch it on my smart tv! Since it was "BET" I figured it wouldve been more black shows and movies. Not a lot of nostalgic. And the free trial is only a week! And then they charge you any other app gives you 30 days!! Aannddd the connection was horrible it never left you at the spot you were watching the show from itll start the show or movie all over again!
A Google user
5 years ago
Technical issues are becoming problematic. I've had this app for one week. I have high speed internet in my home and every app including Netflix and Hulu are working just fine. Every time I go to the BET + app, it's saying no internet connection. I enjoyed the program content. I was hoping to see the BET hip-hop awards from year 2012 up. They only have a few select years for viewing. Unfortunately I had to cancel my subscription. I'm one week in But unable to stream shows. I just wasted $9.99
Aaliyah Simpson
1 year ago
This is the worst subscription ever! Not because of the movies and show selections but because it NEVER allows me to watch it on my Firestick through my Samsung TV. I always receive an error message saying 'Sorry this video is not available.' Reaching out to tech support is worst than ever, they're only email-based and that can take days for a response just for them to ask for information you already provided during the initial complaint. It's a waste of money.
Kandice Daniels (Kandi Nicole)
3 years ago
Signed up today to watch All the Queen's Men and BET+ has been acting up ALL day ( phone, computer and 2 diff firesticks). If keeps buffering every few seconds while trying to play and it will eventually say "Sorry, this video is not available." I don't know if there's too much traffic or what. I'm getting irritated because I can't even enjoy the show because it won't play for a full 30 seconds. Definitely canceling after my free trial. Disappointed.
Pamela Harrold
5 years ago
Downloaded the app when it first launched & couldnt watch a complete show without it stopping. Deleted it that night but was still charged. A few months after that, at movie night at my friends house, she downloaded the app, and the same thing happened...Buffering and it kept stopping. And now fast forward to Quarantine season, my daughter downloaded the app, and we've been able to watch more... But then out of nowhere, we get the " We have some bad news, and good news" message. Disappointed!
A Google user
5 years ago
I would honestly give it 5 stars but its missing some features thats needed. 1. a "My List" folder section, so we can have easy access to our most watched & favorite shows/movies on the app. 2. the option to Download a few of the shows/movies on the app, so we can have access offline when not using data would be great. Its a great app, has a lot of the classics & newbies, just needs improvements on features. Please & Thank You!!!
Noona Bee
4 years ago
Apparently the one week free trial means that you only get to watch twenty minutes of content. I got hit mid episode with a message saying "Sorry, this video is not available", not once but twice on two separate shows. I initially thought the app froze or there was something wrong with my internet connection, but after closing the app several times and ensuring my connection was sound, I realized this wasn't the case. Safe to say my interest in this service has been killed.
Chrishaunda Bean
4 years ago
It sucks because you can't watch any current bet content! I want to watch Sistas because I missed the first 3 shows. It's not available on Bet+ as of yet. And all of the episodes aren't available on demand either. I started watching Trap Queen. Its a very good documentary. But, you can only watch so much, then an error shows up, and says that the "video is not available." What? I thought it was my phone at first. Nope, it's the app. For $10/month in addition to cable, you have got to do better
Chiquita Frazier
2 years ago
I have been with Bet+ for some time now, and since the updates, I have had to uninstall the app 3x and reinstall it to get it to work correctly. I am sick of that. I pay too much money for the app to have this many issues. It freezes at login, then when I log in, it freezes and stays on one page. Yall needs to get it together quickly. The only reason why I haven't canceled is bc it works fine on my TVs at home.
Sharon Jackson
1 year ago
I love Bet+. However, I'm trying to change my subscription from annual to monthly, and it's impossible to do so. It's to the point that it's pissing me off, and I'm ready to cancel my subscription altogether. I've been on the website, gone through the mobile app and my Google subscription via Google Play. Nothing works. In the past, when logging into the mobile app under account, subscription changes or account updates could be made. Now nothing except email or password edits. Help pls!!!
Stephanie Setzer
3 years ago
Hands down the worst streaming app I've used. The video is constantly freezing, even when I have full service/reception, or connected to WiFi. The graphics of the video will randomly get all grainy/fuzzy and stay that eU for awhile. The video I'm watching will be playing, and then the screen will go black and say the video is unavailable in the middle of the show. I could go on, there's so many issues. For a paid subscription, this amount of issues is unacceptable.
DJ High Tek
2 years ago
Like some others, I wanted very much to like BET Plus, but I can't possibly like something that constantly buffers the way the smart TV version of this app does. And I most certainly can't pay for the "Ad Free" version of something only to have ads before me before the show or movie even starts. Even more so when these are ads that are not even about what I am about to watch. I was very much thinking that ad free meant just that, but it didn't, so I had no other choice but to cancel.
A Google user
5 years ago
Great selection of movies and shows. Was really excited when I first got it. However, I am having a lot of trouble casting to my tv, the app freezing, and hearing the program but not seeing a picture when it does finally cast. Also, for example, I have experienced selecting one show and the app pulling up another. I need the app tailored for black people to not be trifling. Please improve. Giving it one more week before I cancel my subscription.
A Google user
5 years ago
This has to be the worst streaming app around! I decided to give it a try after months of wondering if it had some of the old content that BET use to offer. I was unable to get on the app using wifi. I kept getting an error saying I had no internet connection. When I tried watching it through the TV, it still didn't work. I finally got it to work by turning off wifi on my phone. The content was very limited. Ultimately, I decided to cancel! The app is full of glitches and the content sucks!
D.C. Gold
4 years ago
The Ms.Pat Show is f'ing amazing. Worth the subscription just for that show. There's some weird connections issues with the App though, it prompted me to "Check network connection" when I had a full signal, I hit ok and it started playing again. They've definitely gotta make that not pause the video (it happened right in the middle of a major scene), and if there is a reduction in signal, instead of pausing the video, just lower the quality temporarily like YouTube and Netflix.
Pixy da Fairy queen
1 year ago
I just started the free trial, and I am so glad that I have not paid for this app. I tried casting to my Chromecast, but the video doesn't show. However, I can hear audio just fine. Revised review: thanks for fixing the glitches from my previous review. The only issues that I am having now is that I can not get the most recent season of the TV series that I am watching and I don't have live stream.
Yogi Bear
1 year ago
When the app works its great, but when it doesn't...OHMYGOSH!! I don't like having call my network provider wondering if my cable isn't working! It is, it's the app not workimg. AND YOU ARE IMPOSSIBLE TO REACH, only receiving GENERIC RESPONSES. Not screaming, just want to be heard. Many viewers are having the same questions or issues. TP you have the viewers, it would be nice if you would (not could), fix the viewing. Thank you.