Name: Bird — Ride Electric
Rating: 4.78 (15127 reviews)

Erin W

3 years ago

1st, the app had too many steps to get started. 2nd, you have to select automatic reload payments to begin instead of being charged as you go/ when your ride ends. The app says you can disable auto payments at any time but you cannot. There is a help article that says you may need to reach $0 balance before you can turn off the auto reload, but once you reach a $0 balance the app automatically reloads. There are too many other ride options with the same rates to deal with this hassle

Ayden

2 years ago

Expensive. A 20 minute ride is 9 nearly 10 dollars. Not worth it to ride more than 1 time a month. Plus the payment system is not good. You have to preload money into the app and the cheapest preload option you are allowed to put in the app is 15$ so you have to make a commitment if you really want to ride. Superpedestrian is better. They just charge directly to your card, it is about the same price, but I would much rather charge from my card directly instead of having to add a minimum of 15$.

Michael Ruff

2 years ago

The app works well to reserve scooters (which is obviously the whole point), and I've never had connectivity issues when trying to reserve a scooter. However, if the app asks me one more time to go through the quiz and rules of the road, I'm switching full-time to Lime. I understand periodic refreshes, but multiple times per week seems like either a glitch or overkill.

Nick Poling

3 years ago

Broken. Took $20 from my credit card when I clicked only $5. Then, when I try to turn off auto-reload, it doesn't let me. Contacted customer service about the issue, got ne help - sent multiple emails with no help. Eventually they just told me to "restart the app," which of course didn't work. I asked them to change it on their end and said they can't. Terrible app, terrible customer service, terrible company.

A Google user

6 years ago

So far the app itself is okay to navigate. Some things I wish I could do in terms of features: I like to plan rides ahead of time to know how much it'll cost/where I'll be able to park the bird when I'm done. Would be nice to view no parking zones as a filter option when going into the map, even if I'm not riding. I'd like this because I ride in a part of the city with a lot of no parking areas so planning trips is difficult sometimes.

Steve Slota

2 years ago

Bad location tracking. Bad service. Went on a ride to a place I've parked before, only to get an out of service area error and unable to end the ride. Returned all the way back to exactly where I picked up the scooter from a rack of others. Same error. There was no indication in either area that I was out of service on the map. Took me 20 minutes to find a customer service number, and an additional ten or so to talk to someone. Resolved successfully, but I'm not risking this again. Deleted.

A Google user

6 years ago

No "Birds" have been located in the areas shown on the map, or if when in charger mode they're available to pick up, they still are not at the location. I spent 2 hours the other night trying to find "Birds" to charge and only found "one" in the wild to capture that was not even showing available on the map, very disappointed. Not sure how the problem can be fixed, but it needs to be as soon as possible so the "charger people" don't waste gas.

A Google user

5 years ago

I'm a charger and every time I open the app, it opens in Charger mode, but the map has no outline and doesn't show the "no riding" zones. I always have to change the mode to Rider then back to Charger to get the info on the map fully loaded. The more options feature is not intuitive that you have to swipe up to see all the features. I have the latest Android version and am on a Samsung Note 9.

A Google user

6 years ago

Still looking forward to my first ride. Was unable to use the first time. Had an out of state license that the app was unable to scan. Manual entry did not function on my phone because i could not fill in the last field (DOB) on the form. I hope to try later. Looks like a great way to go see clients downtown (Boise). Keep working on it!

A Google user

6 years ago

The UI needs a lot of help. Buttons are in difficult places. The map resets back to your location every time you change to a different app then switch back. So you have to rescroll and zoom back to where you were searching, which is the MOST ANNOYING issue in my opinion. Also makes a weird notification sound for no reason every time I open the app. Also have to close and reopen app if I want to refresh the map or battery percentages while charging. That's not everything either... Lots of improvements needed....

Jacob N

4 years ago

Be warned. Very expensive for what you get. The GPS is prone to error. For example, you are parking/returning in the same exact location you picked up, yet it says you cannot park there. Meanwhile, the charges keep rolling in. Filing for a refund for the few dollars spent waiting for GPS to work would be far more troubling than its worth. Also, a very bumpy ride on a generally smooth surface. I won't be using service again.

A Google user

6 years ago

More expensive than the other options, but I wanted to try it out because I wanted to compare the experience with the other options. Unlocking it took me a couple minutes, which really didn't help with my first impression of Bird. And paying was worse, had to pay $10 right from the start. I avoided Bird for so long, finally gave it a chance, but I'll stick to Lime and Jump.

A Google user

6 years ago

The sign up process is laborious, and many parts of it don't work. I'm currently locked out of using the app because my camera sucks and it can't take a good picture of my license with the automatic sizing and lack of a lighting option. None of the automatic scan features built into the app seem to work, either. It's a very good idea, but the ease of use needs tons of work.

Aaron Schlaegel

2 years ago

Scooter is great. App is horrible. It took four times for me and most of my family to scan and get the driver's license accepted (IOS and Android). Sometimes you rent one and it's lower battery than expected. Sometimes you try to return, and it doesn't think it's in the right spot, so the only way to stop being billed is to put it between cars on the side of the road instead of the designated areas. It defaults to auto topping instead of exact billing. Many more problems...

A Google user

6 years ago

The idea is awesome and love the product but this is a review for the app. The app is garbage. The camera auto takes the photo and takes low quality photos that end up denying the license due to blurry image. App is slow and really weird, sometimes I cant tell if I'm being charged yet or if it's running and the customer service takes a very long time to respond (hours) to the point that u just uber cus they havent responded. I fully support the scooter movement and its a great way to connect with the city and very fun but the app is trash.

A Google user

6 years ago

I installed the Lime app and the Bird app. Lime works fine. Bird, after putting in my email, shows the app for a brief moment then goes to a blank screen that says 'Rental Agreement'. I can't get out of that screen, nothing i can do. I will try to reinstall it. Update: After emailing Bird support, I learned there was an issue with the release I installed. They fixed it on Feb 1. Glad they were responsive in email. Issue fixed with version 4.21.09, seems to be working now.

Whitney Cabral

1 year ago

Doesn't work or let you park it outside of designated areas. And won't let you end the session until you find the parking area, but the app doesn't work at all to show you WHERE a designated parking spot is. Then my scooter locked up on me and kept charging me for the session. Wouldn't move and I could not push it to a parking area. Heavy. Filed a report, we will see if they are helpful at all. Very disappointed in this experience.

A Google user

6 years ago

As a rider, the app is fine, probably 4 stars. As a charger, it's horrible! Poor GPS, making you place a scooter in a bad area blocking pedestrian traffic, then having to carry it to the correct spot. And the release button is hidden under "More Details". I would never have thought of looking under "More Details" for that button; a button is not a "detail". Plus, nests disappear and reappear for no apparent reason.

Daniel Dayton

1 year ago

The scooters are useful in a pinch, but I can never rely on them. Maybe my city is just too small, but they're all gone at least half the time (I think because of weather?) They're trying to market to commuters which would be great, except that the price is too high without the subscription (and even a little high with it), but the subscription itself would be a total ripoff if all the scooters suddenly disappear without warning and leave you needing to get to work a different way.

Tigelfling 716

1 year ago

I'm pretty annoyed everytime I utilize the electric scooter, and it goes over the amount, the notification that pops up immediately disappears and won't let me see the overcharge and I can't see it in my bank receipts, but amounts will disappear. It's happened three times, I've tried to report. Or even get a screenshot of proof, or just clicked on the notifications.