Boost Infinite

Kelly Starns

1 year ago

It'd be wonderful if Boost Infinite monitored the reviews. App was working fine, but now unable to login using my default browser Microsoft Edge, only able to login using Chrome browser, which I don't like using. Microsoft Edge is based on chrome so I don't know what the problem is. I'm not able to look at my account, pay my bill ahead of time, troubleshoot, or contact support because I'm not able to login! The Developer contact is null as it just refers you to social media platforms.

John Canada

1 year ago

Updated the app as requested and I find out it uses the Chrome browser which isn't my default browser. I selected "Get Started" and a new screen comes up and all I get is a white screen. While loading it does show a Web address, when I force it to reload it still displays a white screen. I've even deleted the cookies and history same thing happened. Just updated the app and the same thing happened. My real rating is an infinite number below zero.

Diane Brooks

1 year ago

Was with Republic Wireless for several years and was very happy. After the Republic Wireless app was removed from my phone, started having issues. Most were resolved about one year later. My only issue left is with the app and not having a way to access my account via the website! The only way to update my card for billing is thru the app. The app does not work for me - I get a white screen when I click on Get Started. I have uninstalled and re-installed. I am looking for another carrier.

Jennifer K Campbell

2 years ago

I had hoped to have more than 2 months with boost but after the 1st billing cycle i remained capped showing I was still at 30 gb usage the 13th, new bill cycle began on 13th so their Data usage is way off from what my actual phone shows, which is 18gb from the 1st-now (17th). It's always spot on with my previous provider. At 12am, I'm told im out of "unlimited" data! Not slowed, OUT! My phone couldn't connect to service then boost service box pops up saying "you used all your data." Really?

Alex Brevig

1 year ago

Their phone service does not work. I was originally with Republic Wireless but was transferred to Boost Infinite. Ever since they transfered to Boost Infinite my phone was unable to use the network anymore. 3 calls to support later (from a different phone) they still cannot tell me when my service will be restored only that it is a "known issue"

p morris

2 years ago

Not with the app but with their service and customer service. Both are horrible. Data doesn't work at all. Even when they say I used all 30 GB of data even though my phone says I used less than 3. Their customer service says I should be a 3G speeds but nothing loads. Most of the customer service people I have dealt with don't know what that are saying. Some seem to tell you whatever to get you off the phone. Do not switch!!! I'm shopping for a new plan!

August Chapas

1 year ago

I am a former Republic Wireless customer. Transition to this service was okay (far from perfect), and customer service has been fantastic. That being said, I cannot see my data usage in the app - I keep receiving an error. While my phone can track this as well, it'd be nice to see this portion of the app work. Otherwise, service is good and the app is useful for managing my plan.

Colleen East

1 year ago

I've had autopay set up for years on Republic Wireless. Now that it's transferred to this company, autopay has failed. When I went to manually pay through this app and see what the problem was, it wouldn't let me pay (as a side note, when I tried to reset my card, I discovered that there's no option to delete a card number, which is very suspicious). Now I'm going to have to spend a lot of time figuring that out so I don't lose service. You'd think a company wouldn't want that to be difficult.

Kenny

1 year ago

Unhappy Republic Wireless xfer. This phone worked in Italy last year just fine, with the ability to make calls & receive & send text messages on Wi-Fi. This past month we were again in Europe, & I noticed that neither the phone nor the messaging app worked. I had to use to Google voice & WhatsApp. Then I saw they had disabled Wi-Fi calling on my phone. Other things have been changed too. I don't know how they were able to do it - this was a simple, although involuntary, service change.

Larry Rose

1 year ago

Too much focus on ads, not about making it easy to view your bill, data usage, or personal details. Also, I have a credit, which they apply, but they do not show the detail on the bill so the balance remaining isn't clear. Very shoddy practice. And now 2 months later the billing is even muddier. I really hate being forced to do everything through this terrible app, rather than being able to access a portal on my home computer. I wouldn't give this app even a single star rating.

Christina Rodriguez (Chris)

1 year ago

I love the fact that my bill amount will NEVER change unless I choose to change it!!! For Life!!! The reality of having this is the usual. Problems with reception. Slow internet service if, for whatever reason, you are forced to use your data due to no WiFi access. Payment options will not allow you to DELETE any cards you choose to remove. Once you input your card info, its in without option to remove. Not cool. Overview, if you can deal, then this IS AN AWESOME DEAL!!!

Tammi Krogman

1 year ago

So irritated that I signed up for Boost Infinite!! Billing has been disorganized & chaotic. Takes multiple people to finally get any resolution. You often need to put a ticket in that supposedly takes 1-3 days to address but nothing comes out of it other than having to reach back out. I am making installment payments on iPhone & they just charged the remainder of $647.00 to my credit card without warning. Put another ticket in to reverse but not holding my breath! Run don't walk from them!!!

Gary Clifton

11 months ago

At first the app was adequate. However currently the view details page says I've used 30gb steadily for the last 2 months & and It didn't reset when my new month started 5 days ago. & the app renewed less than a week ago. Fortunately I've had no problems with the service with no noticeable speed hit since it says I'm at 30gb...though I'm only at 2.0gb currently.

Sidney

11 months ago

I received a text from Boost Infinite notifying me that I already used up the 30 gb data. This is interesting because on my phone (not from the Boost Infinite app), it tells me that I only used 6gb. I used my wifi almost all the time, as I work from home. So the text message was strange. In addition, I did not have the info in my app (SIM) how much data I used. Tried to reach out to their "live" chat and nothing. It's disappointing.

Peter Nachtwey

11 months ago

I ordered global access and got an e-mail to that effect. I went outside of the country and it didn't work. I used the Boost Infinite app to order global access again. It said it would be active immediately but it is. Boost does not include an e-mail address so I have no way to contact them while out side the country. The problem is that I can't open any websites that require a text message to verify my account. I am pissed.

Shaen Burdine

11 months ago

Unable to pay past due bill, and service is a lie! I had a mix up at work and my check was almost 3 weeks late my service was suspended, my new bill generated day before I add new payment method, and this is almost 3 weeks prior to my next due date and I can not pay past due amount, and resume service, I have to pay both the past due as well as the future bill. Not only that the whole set up is a gimmick, it never changed towers to include better service 🐕‍🦺it stayed on ATT.

Tiphany Ellington

10 months ago

My phone was disconnected. When I was able to make the payment to get the phone turned back on, they charged me the following months bill instead of what was needed to reactivate my phone and put the payment I made in reserve for next month. Make that make sense!!!🫤 They should have the option, on the app, that allows you to insert the payment you're wanting to make on the bill, so there will be no confusion.