CEFCU Mobile Banking

Jim Fell

1 year ago

Asks for 2FA to login every. single. time. Very annoying. UPDATE - 06 JUN 2024 Per author response, called CEFCU to resolve. Apparently, there is a device registration count associated with each account, and mine had rolled past the limit. Even though my situation is resolved (for now), this is still an unacceptable app behavior. If this kind of policy is being enforced, there needs to be, at minimum, a simple notice of action to take to resolve the issue; even better if it's automated.

Matt Kalinsky

1 year ago

There is a bug on the main screen when scrolling between your accounts. It is too sensitive and it is moving accounts around when barely touching. Usually only when you long touch, can you then move accounts. It's really annoying. Otherwise the app is great.

A Google user

7 years ago

The app is a really great idea, however it doesn't always work. I've been charged countless fees for money not transferring into my accounts when I am sure I transferred the money and even read the notification that it did. When I call to complain after being charged, I am told that I am wrong. Not impressed!

Ashley Valerio

4 years ago

Functional, not fashionable. The app is not very pretty but it is user friendly. You can transfer money instantly between your checking your saving account. And the budgeting tools are fantastic. You can even link another bank account and your other credit cards to really get a picture of your monthly budget.

Eternalfriday

2 years ago

Coming from Heartland Credit Union using their app...CEFCU is mostly just as user easy but one feature I miss is pending deposits. It's just nice to see instead of just the day off the deposit. I do not like the recent change where payments that are going to go through were showed before going through by the end of that day. Now they just post at the beginning of the day. I'm sure this has caused a few over drafts where as before one had time to see payments that were going to post. Not nice!

Hugh Soward

4 years ago

The app is mostly fine, but is missing one huge function - your current pending balance. The only way to find it is to do the math from your current account balance. Every other financial institution I have ever worked with has this feature. The purpose of mobile banking is convenience and having to do mental math with a bunch of transactions is the opposite of convenience. No qualms so far other than this, but it is a deal-breaker.

Walter Schrier

3 years ago

Purchases will stay *pending* for days, annoying and difficult to keep an accurate balance... Edit 9/29/22.. Today the app says my current balance as 225.26 when the actual balance is $0.70, and it actually shows 70¢ on the transaction page, with nothing pending... BEWARE! and keep a a proper paper checkbook register. You can't trust what the app says is in your account. IDK how many $30 overdraft fees I've been hit with because I think there's more money in my account then there actually is.

A Google user

6 years ago

Good app for the most part. It seems like a lot of transactions show pending for 2-3 days, while others don't even show until 2-3 days after the transaction has been made and the money has been paid out. The ability to tranfer money immediately is great, but not seeing your current balance in checking is pretty annoying at times. And yes, my app is up to date...

Colin Deakin

3 years ago

The balance shown isn't always correct. Pending transaction doesn't change the total balance till it officially goes through. Requiring you to calculate your true balance if you want to real number. Also some transaction won't show as pending or posted for days sometimes even a little over a week. It's very possible you'll forget. I've over drafted a few times because of that, my fault should of payed more attention. However, feels like a predatory tactic to me.

A Google user

6 years ago

Mostly ok. Persistent camera error for mobile check deposit is frustrating. The camera refuses to focus on a check even after fully updating, restarting phone and app, and camera app, as well as clearing the phone cache. Google Pixel 1 running Android 9 for the dev's out there. If you can get the focus issue resolved, I'll gladly improve my rating.

Lindalu d

2 years ago

They changed the app with no notice. It wouldn't work with some phones so some on line payments ended up being late. The change happened at holiday time when the last thing I wanted to do was buy a new phone. Many snowbirds had left for winter and were not near a CEFCU location or phone location. It has glitches and has been unavailable or locked up.

A Google user

7 years ago

App seems to work well. However, I'd appreciate having account notifications, i.e. checking debits, deposits, loan payments, come thru the app and notify me without having to open the app and actually check it. I tried setting up text notifications. That method is horrendous. Even when the text arrives hours later, it just says the number of debits, no merchant name or time or amount. I'm used to that feature from a previous credit Union and miss that feature.

A Google user

6 years ago

Used to work fine, could see all my accounts and transfer between them without an issue, the pending transactions are kind of annoying, but i have a calculator, so that's not an issue, ever since the update, it opens, logs in, but never stops loading, the whole point of me getting this app was to not have to go the bank or the ATM to see my balance, but currently that's what i have to do, hopefully they get it fixed sometime soon.

Dana Allen

5 years ago

Hit or Miss, my most frequently used feature is the MyPay. This is an extremely convenient tool for transferring money. However, I would say every 2 out of 5 attempts is met with an error. Occasionally, the MyPay page is not available at all. Overall, the app meets my needs. As a daily user, it does cause some frustration when I'm on the go jumping from my carrier's network to various WiFi connections.

A Google user

7 years ago

When I first tried to install this app two months ago, every time I tried to open it, it only failed. After my initial complaint, within the next two weeks I got an email asking, and then shortly after it worked fine. Even if the phone doesn't initially work for your phone (mine is a Samsung J3 Star), they'll make it so the app will work for you.

Jack Davis

2 years ago

Great app. Lots of features. More features than I need. The only features that don't work well are: 1. the graphics tools for budget, etc. Oftentimes I see duplicate entries, which skew the numbers. 2. I cannot fully manage how transactions are auto labeled, so some get labeled rather oddly. This is especially true of transactions that are auto labeled as income or external transfer (i.e. a PayPal transfer). The tools that exist are very limited.

A Google user

7 years ago

It works ok. You can view your balances easy enough. You can transfer to other cefcu accounts easily. Plus it has a fingerprint passcode. But it just shows pending charges. It doesn't show your balance and available balance. It should have both on there instead of trying to figure out what's posted, what doesn't show up yet and how much I actually have in my account.