Celebrity Cruises
August 08, 2024
More About Celebrity Cruises
Vacation planning, redefined
Once you’re booked on a cruise, plan your entire vacation from the app. Reserve shore excursions for every port, purchase or upgrade beverage packages for endless toasts, and internet packages to stay connected while at sea, though the app is free to use on ship Wi-Fi.
Put together a relaxing spa day... or days... and make dining reservations at distinctive specialty restaurants. Explore other pre-cruise deals in the casino, check out VIP Passes and make your cruise truly special with gifts and gear. And don’t forget to link reservations with your travel party so you can make plans together.
Set sail like a pro
As your cruise approaches, use the app to check-in and qualify for the fastest boarding experience. Before you head to the terminal on boarding day, begin your mandatory safety briefing and access your set sail pass.
To plan all the fun, find all the shows and activities in the Daily Planner and build your personalized calendar. We’ll even remind you with a notification when you have plans.
Be sure to smile for the camera because you’ll be able to view, purchase and download your photos right from the app (on select ships). Use the app to find your way around with detailed deck maps and chat with your travel party through group or 1-on-1 chats. You can track your onboard expenses in the app (or not... you’ll be on vacation, after all) and learn how to book your next cruise while onboard for the best deals.
After your cruise, you can continue to track your loyalty status and perks, keep up with the latest and greatest from our family of brands in the video library, and start planning and booking your next cruise. Because we know this won’t be your last!
More than a cruise app
Make sure you turn on auto-updates, so you can keep up with all the ways we improve the app for all your travel needs. Features may vary from ship to ship. App is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required.
We continue to develop and enhance the app and are looking for your ideas and feedback. Email AppFeedback@rccl.com and tell us what you’d like to see in the future.
Latest Version
1.57.0
August 08, 2024
Royal Caribbean Cruises Ltd.
Travel & Local
Android
881,091
Free
com.rccl.celebrity
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User Reviews
Jess U.
1 year ago
Only good for viewing deck maps and upcoming activities. Couldn't pull up my SeaPass when boarding (had to restart my phone). Messaging others through the app was terrible: would have loved to use this more but didn't since it wasn't working properly. Items listed in the app always didn't match what the ship directed (e.g. disembarkation location for Concierge class).
Ajay Parikh
1 year ago
App is buggy. The messaging is delayed and you don't get notifications on Android until you are connected to the Internet which defeats the purpose of chat within this app. When you do get reminders in the app, they cover the navigation and it takes several swipes to get the notification banner to go away so that you can then actually use the app. The navigation and UX in this app is not intuitive. You need to rethink this app completely.
Andi B
1 year ago
I have 2 cruises coming up and my express pass shows up fine on the laptop, but can only be seen for one cruise in the app. And neither of our photos for either cruise shows in the app, but all 4 photos show on the laptop. I don't want to go through security and not be able to show our information in the app. If doing check-in through the app is supposed to save time, when the info disappears from the app, this is not saving time. I know it's not my phone, it's brand new. This app needs fixing!
Linda Moore
1 year ago
The functions offered by the app are really thoughtful. The problem is they don't always work. You have to close app and open, restart wifi, and still some options stop working. I could not access deck plans for the last 3 days. Chat is a useful option, especially when you don't have a cruise phone plan. Unfortunately, it would be delayed and the recipient not get the message for 30 min. Some mornings I received all my messages from the previous days again. Having the menus was a nice plus.
S. P.
1 year ago
App has useful info (some of which disappeares after boarding), but the interface is very slow and very clunky, if it loads at all. You really have no choice but to use the app during the cruise. And on the ship's wifi, it was even slower! (compared to using it before boarding) I hope they fix this before we have another cruise!
J. Palmer
1 year ago
Fails to show information in a timely manner. Dinner reservations, activities, etc. This is especially regarding shore excursions. Example: changes for a major attraction that was canceled, then trying to announce a replacement excursion via PA, but nothing in the app, after most people have left the ship.
Michelle Moritz
1 year ago
Terrible app. Upgrades, such as my drink package, that I have purchased don't show up. When attempting to check in, the app would not load after entering my credit card info. Had to uninstall and reinstall the app. Very difficult to navigate. Continues to freeze when on the ship. No link to contact via email. Awful user experience.
Melissa Broaddus
1 year ago
I am currently on a cruise with Celebrity Millennium. Only half the features in this app work. Feature buttons for entertainment, activities, and shopping do not come up, but other options like ship map, drink packages, and excursions will work fine. I have to frequently refer to the paper copy of the day's itinerary for locations and times of activities because the app is unreliable.
Tim Rayburn
1 year ago
I am not fond of the app. It is inconsistent (two people can get different results on the activities list), the chat is not prompt(in can take several minutes and there's no notification sound), and access is inconsistent (different people can access or not simultaneously, or cannot access at all). I have closed the WIFI and reaquired WIFI -no app. My phone is less than 5 months old - Galaxy23 Ultra. The 'Accounts' function seems fine. This app needs some serious review & reprogramming.
Ash Thompson
1 year ago
Poor linking with ship dining, excursions, schedules, and activities. Specifically, few of these things were linked to the app, even though there are placeholders within the app for this information. Additionally, many features only work while connected to ship wifi, but i needed to disconnect from ship wifi for my phone to connect to local cellular Internet and have accurate location services.
Jeff Wilenski
1 year ago
Doesn't work. Can log in, but it doesn't work to Check-in. All I get is an All White Screen with the Celebrity X Logo. Nothing happens. I have been trying for days now. Tried everything. It just doesn't work. Please fix it. It's required to use. But it doesn't work. How stressful this is. This is NOT THE WAY to what is susposed to be a relaxing cruise as advertised and promised. There is no help option on the app. I called in to celebrity, and the representative didn't have a clue what to do.
Linda McAllister
1 year ago
I love the idea of having all the ships information on one app. However, The app takes a long time to load or each time you click on a link it takes a long time. In addition there are several places on the ship where you cannot access the Wi-Fi. It seems counterproductive to have an app if the ship doesn't provide the ability to use it.
Todd Penner
1 year ago
Used to work. Now it is in a perpetual loading prompt. Update: got it working before the trip, but it is unreliable on the ship. Messages don't go through and the events and activities on board change but the app doesn't update. Plus, they don't let kids under 13 on the app so you have to buy a ridiculously over priced internet package just to be able to use WhatsApp for messaging.
Lisa Hewitt
1 year ago
There has never been anything more beautiful than this trip. From the start in Bayonne,NJ all throughout the Atlantic and to porting in Bermuda....WOW. The Captain (very entertaining) the sites, the beauty, the awe, the adventures, the dining, the staff...each and everyone of them and our room attendant....Extremely friendly, excellent at their jobs, sufficient and above and beyond. I commend them all. I absolutely recommend Celebrity Cruise and absolutely for the Bermuda trip. Lisa H, 1192
Rick Ruiz
1 year ago
Was working ok until we got on the ship. Now the app constantly boots us off, making us log in. It can't even find our cruise half of the time, some of the buttons do nothing when you click on them. This app is completely unreliable and useless when it should be most reliable when on the ship. Also what genius the part where you have to enter your birthday to sign in? It doesn't let you type in the date, you have to scroll through the months hundreds of time just to get to your birth year.
tammy deinema
1 year ago
No app support available. Check in is required through app, but it does not work and freezes the app. Therefore I tried checking through their website which also did not work. Contacted Celebrity but they could not help with check in either. Seemed like a great concept if the app functioned properly but instead the lack of support is frustrating.
Christopher Nandrea
1 year ago
The app was quite functional for what it was designed for, and I found it indispensable at multiple points of the cruise. However, it was not designed with older hardware in mind, nor for those users who do not opt for exorbitant WiFi packages. It's still usable, but fiddly.
Nelson Maniscalco
1 year ago
If you enjoy the words "Oops, something went wrong", this app is for you. From booking and reserving to boarding, there's an error every step of the way. On board it functions, albeit slowly, but good luck precruise booking or upgrading drink packages/shore excursions. As it's necessary to use the app for many of these things, be persistent. With effort and patience over 2-3 days ultimately much of what you want to do can be achieved if you get a bit lucky. Also incorrect excursion availability.
Anonymous
1 year ago
Very frustrating app, especially for first time cruise traveler. The info is confusing and all over the place, and it's hard to find what's relevant. The itinerary and daily schedule are not clearly laid out. Pages often come up blank. The app keeps sending reminder notifications that aren't relevant or helpful. We booked two staterooms for our family, and they were split up into two reservations, so the app sends repeated notifications as a result. A week from sailing date, and we are confused.
Goose Rice
1 year ago
Their website linked to the wrong app for our cruise! We needed to go out of our way to find this one. The messaging feature between guests was unusable. I couldn't communicate with my family members. Some event information was inaccurate or wouldn't update, even when connected to the ship WiFi. Additionally, if you want to pay for someone else's excursion or meal experience, you can't via the app. App was useless and I can't wait to uninstall after posting this review. 0 Stars
