A Google user
6 years ago
can't book hotels except by "nearby", please fix this, it makes the app unusable. i need to book hotels before i get within gps range. * * Updated: nevermind, you can, but the UI makes the search box look like a header above the search nearby... not an input field. You should make the search box more evident, you can't tell that's where you are supposed to click.
Casey Bays
4 years ago
I love the app! I was afraid that there would be a hastle to use my points to redeem my free nights. I was surprised to find it simple and very user friendly. Just pick a hotel that falls within point range and select days/nights and that was all I had to do. Now if only the customer service/front desk workers at certain hotels could be more pleasant to work with!
Brandon Westphal
3 years ago
Horrible decision by choosing choice. We chose Choice Hotels for the rewards program it was very inviting. I was wrong you have to contact customer service to be rewarded and it takes days even weeks to be given points. The app booked us in a room and a town on the other side of the state and would not cancel charged us for no-show and nobody would compensate us for the loss. I would definitely call the hotel direct and book with them instead of using the app
will jordan
4 years ago
I use the Choice Hotels family for all of our travel lodging. And this app makes it easy to book, change and review reservations. 6/27/2020 It's been a couple of years since I reviewed this app, It remains the first app I use when looking for lodging. Key points: 1. The Choice Rewards program is closely linked to the app. 2. The Choice Hotels have never disappointed me. 3. The app has never left me showing up at a hotel and being surprised by no room available or a rate in excess of expected.
A Google user
6 years ago
About all this app is good for is checking your point balance and finding a hotel at your destination. I've tried several times to book stays using the app. Both with redeeming points and paying. Every time it tells me my information doesn't match what my card holder has on file. I've been using the same card with the same info on file for 10 years. And it seems to work fine if I book over the phone. Except then Choice is so inept. They failed to send a confirmation email to myself and the hotel
Bruce Byers
4 years ago
Quick, handy, tool for quick trips or multi-leg journeys. On occasion I'd like to have info on stuff near hotel x vs hotel y, but I'm ok with quick bookings of places that are always clean and friendly, now that I think of it. Dunno how they got that right, but it's been the case for us. The one turnoff I've never had: a grumpy front desk person. That's not much to say about the app, but I wouldn't open the thing if otherwise.
A Google user
6 years ago
I'm the highest level of reward member with this hotel chain, an Elite Diamond Member because I travel 9 months out of the year for work. For the last few weeks any time I've opened the app, as I start to type the city I want to search in, before I can finish the typing, the entire app freezes and I have to restart my phone, or it crashes. Every single time. The app is completely unusable to me, when I book 70+ rooms a year, which is why this version is getting a single star. Fix your app!
kristi gentry
2 years ago
Easy to navigate. Picks up location and hotels instantly. You're booking with Choice Hotels, so it's not a site that will take your money if you need to cancel, due to work cancels. I mean, that's been my experience. When your tired, it's a plus,you see the ratings before picking a hotel. Also nice in my opinion. Enjoying your services, it makes work/travel life convenient. And the point accumulation is the best part. It's free money if the boss is paying for your expenses ❤️
A Google user
6 years ago
Latest version of this app not user friendly. ORIGINAL REVIEW: They have ruined what was an easy way to make a reservation with them while traveling. It won't let you search for a destination other than your current destination. CORRECTION: I finally found the option to search for other locations, it's hidden at the very top of the search page. Not easily visable and very confusing to use. Changed rating to three stars. This version not as user friendly.
Kimberly Adkins
3 years ago
I always get an error code when trying to select rewards and what not. Have to sign out, or close the app or delete and reinstall to get it to work correctly. Also (a BIG concern) book for one price on the app get to the hotel and they try to charge MORE and argue about it. Very frustrating. If you do not pay attention (so at check in look VERY closely at what you are being charged huge chance its MORE). I have been charge MORE but have been so exhausted I didn't notice until later.
A Google user
5 years ago
The app does not allow you to use points! On phone with customer service for over 3 hours on 4 different occasions, sent emails, on phone with "tech support", deleted app, reinstalled app, been lied to about upgrading your computer system, used a different browser, used home computer, and have been "transferred" so many times and STILL no one has a clue! The only thing we all know for sure is my address! If i could rate you a "zero", I would!
We R X3
2 years ago
Accessing room rates are is great. The problem is, it simply won't let me complete a reservation when using the app. I have to physically go to the hotel. If there is only one room left, then the hotel may be sold out before I get there and it has happened. Why have an app if you can't complete a reservation? I have shared this issue four different hotels over the past week. This app sucks! It's a good thing the Wyndham app works okay because it has saved me where the choice app has failed.
A Google user
6 years ago
Have not been able to access the app since installing it the other day. Each time I attempt to login, a error message pops up saying it can't connect to the server. I've uninstalled and reinstalled, powered down my phone and rebooted a couple times only to receive the same error message. Even updated the app with no success of logging in still. I can log in from the web with no issues, it's just the app with the issues.
cory latham
5 years ago
Normally great, but as of late, the app is not letting you connect. Keeps giving sorry can't connect to server error, you have to uninstall app and reinstall app then it works but wolith small issues, like I can't search an area for a room. It allows you to click the current location button, but it won't give you anywhere to type a me location. I've been using this app for over a year and this issue just started in the last couple of months. Fix these issues and I'd put it at 5 stars.
Alok Yadav
3 years ago
I like that it gives me options to choose from so many hotels. But whats the point if i cant log in. Everytime it says either wrong login info or account doesn't exist, wrong email postal combo. I mean there is no way it will let you in. User interface is good. But the back end needs fixing. And the stupid games you have to play to login should end. Its such a waste of time. People don't have so much spare time when they are just trying to get a hotel before midnight and you have to play games just to see that it wont recognise your username and password.
April Johnson
1 year ago
Ever since them changing to using email address I can't log into my app which has caused some major problems with me since I'm an avid traveler and need access. I e emailed them several times and received very patronizing emails back. Yes Ive uninstalled and reinstalled. Switched emails I'm using. I e tried everything. Very very unhappy with Choice Hotels right now. Get this fixed!!! And stop acting like your loyal customers are idiots. I'm so close to stop using them altogether and other action
Chris Bacon
1 year ago
when it works it is easy to book with. but it frequently signs out. when it does it asks you for a username, then tells you that the login process has changed and usernames are no longer accepted. doesn't count annual nights stayed, has stayed at zero for the past two years. I have platinum status and have to keep track of my stats on my own. Choice just isn't interested in making the app work well.
Andrea James
1 year ago
02 April 2024, Thursday: This application has had "trouble connecting to the server" for a while. Updating, uninstalling and reinstalling have not worked. I have decided to uninstall the application and save the space for something that works they way it should. There was a glitch that caused the daily price to be listed at $935. Use the website if you want to book with Choice Hotels.
Judith Roberts
1 year ago
When I first downloaded this app, it worked really well, and it was easy to use for booking a room. However, when I went on last night to place my next booking, I got a "can't connect to server, try again later message". Today, it won't let me book a room. It keeps asking me to allow it to use my location ( a setting which is already on), and it can't move past this error screen. Very frustrating!
Raven Buchanan
1 year ago
The server is always down when I try to make a reservation, it will tell me my membr price then when I click on it, it's at least 5-10 more dollars than what is actually listed. It signs me in and out all by itself. Overall the app is glitchy, unreliable, and annoying atp. I'm really on the verge of uninstalling it all together. And the deals for like free nights are bs I've booked multiple times for over a month and I got none of the "deals" & "free nights" that are advertised