Bill
1 year ago
Directed to the app through a local restaurant. App says no restaurants in my town. Searched for that restaurant by name, still no results. Even when it works on the browser version, items are constantly missing from the menu, orders incorrect, incomplete, or unsent. Not a good service.
Lisa Hayhome
1 year ago
Tried this service a few times. It takes forever to get your food. I always have to reheat my food when I get it. It does not offer a priority delivery option. Postmates and Door Dash are much, much quicker. If I'm paying premium prices for food delivery, I want my food fast and hot. Chow Now does not deliver on this (pun intended), which is the entire point of the service. I won't be using them again.
Karen Miller
4 years ago
I love, love that this app supports local restaurants and will continue to use it and support the restaurants that they have. It is missing some of the bells and whistles like live tracking and at least from my experience so far, there is not really a way to say if you want anything modified or to warn of allergies.
Eva Milcetic
4 years ago
It's too bad this app has a trash interface (i.e. bad search function, having to log in each time you use the app), because, from what i can tell this is one of the most cost-effective, food biz friendly delivery apps for restaurants. it feels weird that i have an easier experience using chownow thru google apps... Especially cause there's no tracking there... Make me love u plzzzz
Dave Pirazzi
4 years ago
I set up my account via the Web using the Google credentials option. Using the android app there's no way to choose Google credentials to log in??? I've only used the app 3 times, but each time I've had to re enter my payment method, despite checking the Box that says to remember it. There does not seem to be an option to remember and order, so I have to re enter each time. Prices through the app are higher than prices at the restaurant, and not all items are available through the app.
David Griggs
4 years ago
First time using this app, both in app and on desktop chrome browser I see no way of contacting the driver, no way of contacting support, and no way of giving the developers feedback on their poorly performing app. The app went straight from "your order is being prepared" to "your order is complete" without ever revising expected delivery time. The driver was then 40 min later than the app had predicted. Garbage app needs a lot of work.
Ryan Dalton
4 years ago
The restaurant friendly model makes this service appealing. But the interaction with Door Dash for deliveries does not work well. I have had orders from restaurants ready for more than 30 minutes before a driver is even identified. Sometimes restaurants have had to cancel my order because drivers never show up. Delivery is a problem. Needs to be streamlined.
Kay Vee
3 years ago
Used to love this app but it keeps screwing up now. Tonight for example, it messed up an order. Tech support said I had to resubmit before they could cancel but screen went blank then the app said there were no restaurants in my area (2 minutes earlier there were dozens) so I couldn't. Tech claimed the company couldn't (aka would not) offer any other solutions. They were eventually able to get me a link to resubmit - so not on the tech but lost faith in the platform and won't be using it again.
LN Marshall
4 years ago
I want to like this app so much, but it's so clunky that it's almost unusable. It doesn't remember your address and you have to enter it again each time you switch restaurants. To the developers: this app is a great concept! Please invest time in fixing the weird UI/UX issues and I will happily use this as my primary food ordering app.
Anri Shimozono
2 years ago
Wish you could see the menu when the restaurant is closed. Some places offer order ahead, so you can see their menu anytime. Also, the creators should add a favorite list so people can go to their favorites instead of repeated searches. Love the convenience of this app, and it's easy to order food without making a phone call.
Spencer Bourassa
1 year ago
Do not use this app. I ordered from 1 restaurant for literally years. I'd click on my recent orders and order from the same restaurant, same location every time. One day the app decides to send the order to a random location way out of my way. Support would not help me. The app works but if something goes wrong you are no getting a penny back.
Alyssa Denning
3 years ago
So frustrating. I'm trying to support restaurants by using ChowNow but every time I select delivery it somehow switches to pickup. No wonder everyone decides to just use the competing apps focused on delivery. I understand delivery is more complicated but if I wanted to pick something up, I would just go to the restaurant and order. I don't need an app for that. The pickup option is useless and definitely should not be the default.
Anna Subialka
1 year ago
I selected delivery for my option and after I placed the order it switched to pickup with no notice. When talking to customer service they said once the order is placed they cannot change it back to delivery so I would have to cancel my order and try again. I feel like the app should notify you if the option you select is switched or if the restaurant cannot deliver because it is extremely blindsiding to have it switched on you with no notice until after you've paid. Bad app.
Maleea Snell
3 years ago
They never update the status of the order. You get an ETA but then it never let's you knowwhen your order has arrived. I live in an apartment building and the front entrance is pretty far from my unit so it's important to me that I know when it has been delivered. Half the time I can't even order from the restaurant with this app, saying it's closed, when it's most definitely open..Expensive delivery fees & they up the price on each item making it 45$ for 2 items, delivery & tip. Too expensive.
Kristina
1 year ago
Customer service is non existent. We had an issue with out driver for our order last night. When I reached out to custom support I was stuck with a non responsive chat bot and was told that it was not their problem. The option to remove the gratuity for the driver was never even offered. At least when you use Uber there is some basic level of customer support.
Michael Batipps
1 year ago
Very poor on accuracy and No flexibility. I have used the 3 times. Two out of 3 sent driver to similar sounding but definitely wrong address. Because of 1st error I made doublely sure my address was entirely correct in the App. The navigation screen had my address correctly recorded. HOWEVER after 45min I was called by the Driver, who said that he was at the same WRONG , that was erroneously substituted in the past. I was shocked! Driver said he had NO Access to the correct info in the App. Bad
Leanne Garand
2 years ago
I enjoy supporting small businesses more than with the other apps, so i like this. However, there NEEDS to be a way to set default method of either pickup or delivery. Twice now I have accidentally ordered a meal as pickup when I had gone into that restaurant's menu because it offered delivery. Given current technology, there's no good excuse to not have a way to set today preference. Also the variety of restaurants can sometimes be a bit limited at the current time.
Maurice Lin
3 years ago
Good when it works but it's not accurate. When you select restaurant, you can set for delivery or pickup. Do not trust the screens since it's misleading. It's not until you pay that it can switch to pickup . The app is a doordash front where they don't have an agreement with the restaurant. This happens many times and chownow knows the issue but won't fix.
Teasa B
4 years ago
I love how many restaurants are on here and it makes be happy to be able to support these places. I do have a problem with placing orders for pickup when I wanted them delivered and there is no way to change it or cancel and reorder. It doesn't ask if I want pick up or delivery it just defaults to pickup, even though the restaurant has the option for either.
Klaus Guenther
3 years ago
Love the simple pricing - means that my local restaurants can stay in business! Also love that I can see local restaurants and filter that list. Wish the menu/ordering interface was easier to navigate. A long list of items with limited ability to filter or see descriptions isn't great, not to mention that the add-on options aren't clear in many cases and are shared across dishes.