Citrix Secure Mail

Sidharth Chamarty

1 year ago

Absolutely horrendous experience. I have a near-flagship phone, and am using the latest version of both the app and Android. Yet, the entirety of the Citrix ecosystem is so problematic. It takes minutes to open, the app keeps crashing non-stop, even opening one mail causes the app to crash thrice before it opens a few minutes later. Logging into the secure system is such a chore, and the app keeps resetting repeatedly. Very frustrating when dealing with high-stakes, time-bound matters regularly.

A Google user

6 years ago

I'm so frustrated with this app. Extremely poor integration with android! Can't state how many times I've had to uninstall and reinstall this app from my Samsung Galaxy phone. I'm fed up! This is what our company uses and if I had an option I would opt out! The amount of manipulation our IT team has to do to make it work is ridiculous! As of now, its still not working.

FB nhm

3 years ago

Terrible! It never syncs correctly and it constantly just jumps up and down, up and down, in the Inbox with a 'can't download message' error. I am constantly reinstalling the stupid thing or clearing the cache in the hope it will work, that is if it even opens to begin with! I wish my employer would switch to something else for our emails!!!

Kevin Ryan

3 years ago

This trash app makes work life more difficult. It is always sluggish and regularly fails to sync mail and calendars. Reminders don't always show up, even when the app is open. It's completely unreliable for basic business connectivity and coordination. If you are a decision maker in IT please use an alternative! Edit: I cannot send feedback to Citrix as all outgoing messages remain stuck in my outbox and Citrix's in-app feedback uses email.

Amie E

3 years ago

Worst app for work email. Super slow to open and also for typing to catch up when writing emails. Takes forever to sync from email servers and emails have arrived up to 30 min later than on laptop. Now I am having to try to reinstall and reload everything because the app keeps crashing. If you want inefficient and hindrance to production, this is the app for you.

A Google user

7 years ago

Was working better but latest update took away notifications, not sure why. It works about a quarter of the time. Doesn't stay connected to work email. I have to continuously refresh to see if I have emails. I don't get any notifications of emails. The phone is fine, it's the app. I wish we had another email app.

A Google user

5 years ago

In typical Cisco Citrix fashion, this application is Junk! They introduce more bugs than they fix, the interface and functionality is antiquated and honestly I don't know why anyone would use this over Outlook. Outlook kicks its ass to Timbuktu and back. Since you offered to fix things, explain why I have to view everything in your attempt at a viewer versus the native app by default? Why do notifiactions and sync settings not work? Why can't y'all, in 2020 figure out how not to drain battery?

A Google user

7 years ago

The app was okay enough for very basic email needs, but since the update, I haven't been able to use it at all. It keeps saying redirecting to my inbox, but it just keeps spinning and not doing anything. I've tried resetting it and uninstalling and reinstalling to no avail. Real shame because I used this app a lot for work and can't anymore now.

Chris Cabuzzi

5 years ago

12/2/2020: Dropped down to 1 star due to calendar sync being 100% reliable. I used to be able to force-close and clear the app's cache in settings to get it to refresh, but now not even that works. The calendar entries appear to be those that existed on the very first sync last week (new phone), with no updates since... even after an update. Also, an app not having dark mode in 2020 should be a crime. Even Apple has a dark mode for iOS now. If they've done it before you, you know you're behind!

A Google user

5 years ago

1. Installing this app caused a notification "Restricted by admin policy: Gallery is blocked for this app" to start appearing all the time, even when using entirely unrelated apps. That is extremely annoying. 2. Having to change a 4-digit PIN once a month, which can't be the same as ANY PRIOR PIN, is a terrible system. Usually it's 'not the same as your last 3 passwords" Otherwise a decent app, biggest plus is that it is not a battery hog (like Good for Enterprise).

Justin Hauck

4 years ago

This app has never worked very well for me. Been using for almost 3 years now. Always had issues with it not opening and having to force stop the app and restart in order to get email. In the last 9 months, things have gotten worse, when I open the app after not using for a day, Secure Hub says the app is gone and I have to uninstall and re-install again. Probably had to do that over a dozen times. I just stop checking emails on my phone and open the laptop for a while I got so frustrated.

A Google user

7 years ago

The app rarely works. First off, it forces you to install all of their garbage Citrix apps. You can't just install this one. Secondly, the app regularly crashes, the keyboard rarely opens when trying to send messages, and, if your change your password and try to enter in the new password to update the app, the keyboard won't appear despite the cursor flashing in the password field, and then the app eventually crashes. Don't bother trying to use this. It won't increase your productivity. It'll just waste your time.

A Google user

6 years ago

I work at Citrix and use this app almost every day. SecureMail is adequate for email and calendar. Not as polished as some other apps in this category - relatively slow launch, lack of theming, but overall works OK. Notifications are not great, some ghost notifications pop up, cannot delete or mark as read from notification. Occasionally, the app locks up and stops fetching new emails, so have to remove account, reboot phone and add account back

Alpay Ilgaz

4 years ago

The worst. Forced to use it through my employer. Takes forever to open attachments, send and open emails. Need to accept calendar invites multiple times before it finally registers. We're wasting valuable time during work trying to battle with these hiccups. Now it won't notify you for new emails. You have to manually go in and refresh which makes it very easy to miss emails and respond in a timely fashion. So, pretty much fails at everything you need except I guess it's secure?

Paul Lucas

5 years ago

This app along with Secure Hub is pure JUNK, My organization uses this for Exchange Email access on Corporate issued phones. I work in IT Support and I cannot walk down the hallway without running into someone with Secure app issues, If I don't see them in the hallway then they usually just come to my office. We got so many trouble tickets due to this system and the issues have not improved in the 4 years we've been using it. sometimes it will open and not take your pin, sometimes just a white screen other times it will go into a loop opening and closing. But most common issue is it just stops syncing. Only fix is to uninstall and reinstall which comes around every 3-6 months for most. I wish i had more than the 500 Char. limit to list more issues. VMWare's Intelligent hub and Boxer is vastly superior.

Carlos Fraticelli

3 years ago

Secure Mail is just horrid. I can never tell if the app will ever open. Even when it does, I often have to clear the cache just to get it to open. If the app doesn't open consistently, then what use is it for communications? Been using it for years, across multiple devices, and it has never improved. If you are a business looking for a secure email application for mobile devices, I sincerely suggest you consider other option besides Secure Mail.

A Google user

6 years ago

The app severely needs several features: 1) A landscape view when displaying the email list. Since only about 1/2 the subject is visible in portrait mode, one is forced to read the email to get the full subject. 2) Differentiated email notifications: only notify based on new invitation, new task, high importance, or from senders in my personal address book. 3) Text entry on calendar dates/times. The time entry is just weird and makes assumptions that can lead to multi day calendar entries.