Clover Go - Dashboard & POS

Top Hat Tack

1 year ago

Cost me more than square and Shopify combined. HORRIBLE company. Too many web address and log ins needed to do various things. AVOID them they will cost you more per transaction.... Because Everyone has a points card. It's the only reason people use credit cards. .... Get points and you WILL Pay through the nose for it.

Lora Norris

1 year ago

Our farm had had Clover for several years. We were not notified that the app had been updated, and we would need to reinstall it until we had spent 10 days trying to get up and operational for our seasonal business and one of the reps simply asked us if we had done this. Of course, our card reader was also outdated, and even with the new installation, we were dead in the water. The program worked well when it worked, but the support was horrific,and we had to turn away customers because of it.

Jennifer Kloc

3 years ago

We bought the clover card reader to set up a second pay station for people who order over the phone. This app doesn't support modifiers, so it doesn't upcharge for them. We have to keep a copy of our menu near us and add a custom item for all transactions... which messes with our stock count and tracking items sold (not to mention time consuming) This app is useless to our business. Wish we knew that before ordering the card reader and a new tablet.

Elizabeth Wilmoth

3 years ago

PLEASE CHANGE THE ORDER SCREEN BACK TO THE WAY IT WAS! The app used to be so awesome because you could look at all open and closed orders from one screen, see the note (tab name for us) and a preview of the actual items in the open tab. Now it just says "3 items", "6 items", "1 item", etc. This is not helpful!! And when they are closed it simply states the type of payment. The way it was before the update was MUCH better. Please change it back so we can utilize the app to the fullest!!!

Matt Wilczynski

2 years ago

This is a huge move backwards for an app that was once at least half-functional. Orders from other devices are not showing in the reporting, you still can't adjust sales tax rates inside the app, the menu on the bottom is way too split up, items that have recently been added to inventory require an app restart (and not page refresh) to see, daily revenue total sometimes doesn't update...I nearly lost two sales the first time I booted this turd up at the farmer's market due to these problems.

Victoria Lynn

2 years ago

Terrible software! Can not cancel a transaction or get help because the poor service agent was unable to fix the glitch. She tried her best. But we will probably forget to take this out of the system next year when it's time to pay taxes. There is no refund option or memo to make an adjustment on taking a check, so I will probably have to pay sales tax on a sale that was not made. The customer wanted to pay with a American Express credit card but hit checked instead. No way to undo that FYI.

Sevo 2.0

4 years ago

I have been trying to connect my card reading device to my phone for two days now with no success. Spent 30 minutes on phone with customer support yesterday and they were unable to solve the problem. Another card reader was suppose to arrive today but it did not arrive so tried connecting to my ipad today. Still unable to get it to work using ipad. Will add anothr review if I ever get it running to report how I like it once connected.

Megan Kreider

5 years ago

The old app had one simple function, daily totals. I don't mind the new features of the update, but I desperately miss the simple function of the old app. Being able to quickly look at total sales over the past two weeks was exactly the type of quick insight I wanted from the app.

Beau Brown

1 year ago

I was convinced through my bank that Clover was the best way to go. The biggest complaint I have about the app is adjusting taxes for different locations. When I would change default, it would add a new rate and double tax. The larger complaint I have is with the company itself. I was charged extra fees in December that were not mentioned in my contract. I reached out by email and phone and had no explanation for the extra charge made to my bank account without notice. Hidden charges...stay away

Halie Damewood

2 years ago

On top of receiving an email saying that my monthly rate will soon be increasing, this new app STILL can't handle the fact that some of us travel to different locations and need to tax our sales differently. It is extremely tedious to change tax rates on every single item, every single time we're in a new location. Especially when the app can barely handle making the changes without freaking out. I will be making the change to square this month. It's unfortunate. I used to really like Clover.

Suzanne of Ms Ks Bail Bonds

3 years ago

Historically I have been a fan of Cover / First Data as my credit card process service. The processing is fast, accurate and the uptime, while not perfect has been excellent. Unfortunately this version of the clover pos app has some serious problems. First of all, its not well organized for POS for a company that has employees as the primary users. The default screen when opening the app should always be for a new sale. This is not the case for G2 as it was for G1. Now employees are presented with a dashboard screen which gives them information that they do not need and should not have. The have to choose the new sale option from a button at the app. The second major issue is that for keyed in cards, as is sometimes required for telephone orders. There is no feedback on some of types of payment failures. In specific zip code and address verifications appear simply as failed with no indication of the problem. The first time this happened to me I hade to rerun the card through G1 to get an indication of the issue with information provided. Clover will need to do significantly better or I will be force to find a new CC provider when they discontinue G1 Additionally the daily subtotal in the transaction history which was present in G1 is not missing in G2. That was a great feature, why drop it?

David B

4 years ago

This app is useless. The can only view a days sales, type of cards used, batches, and see tips. The only option in the menu is "Help" which won't even load. The only setting is to view your report times (which you can't change) or logout. There is no way to accept payments, track item sales, view employee performance, or anything else listed in the description. Utterly pointless.

Elena Wozniak

2 years ago

This app is so much more complicated than before. We are not a store and charge only for services. To get to where you need to be to process a charge is long and unnecessary. Need to have separate settings maybe for someone who has no inventory and sales tax and other things. Log in also has to be improved, biometrics expire so quick, you have to log in from scratch almost every time. Maybe it works for businesses that charge constantly, but not for us.

Zache Brunette

3 years ago

App was working ok but about a few months ago, I'm having issues login in to the app, after putting in my username and password, it says please restart the app. I relaunched it, restart the phone, uninstalled it and installed it back and nothing happens. It happens very frequently, almost 90% of the time but there is no issue when logging in on the desktop (computer) only on my cell phone. Can someone please fix this issue. Zache from Exhibit Fashion

Maygin Theresa

3 years ago

How did you manage to make it worse?! Clover was already frustrating and tedious to deal with, now with the updated app that's required for the new, expensive card reader, it's basically impossible to use. No way to scan products, no way to add discounts to orders, an entirely different interface. Just why?! I think it's time to switch to a different company.

Alexis Dorasette

1 year ago

Yeah, in really regretting choosing clover for my POS SYSTEM. I hate that their devices can't be reprogrammed. The service plans are pricy and lack luster. Clover has the worst app market place and the fewest integrations I think in the merchant services industry. I've not had great customer service and their bills are so complicated to understand. My contract was so stupid and technical that I just decided to pay it off in full. But now I'm stuck with it! Ugh.

Gary Allen

1 year ago

I wanted to give this a better rating, but i am running into some major feature issues. I use clover across 3 different devices, and being unable to pick the orientation is extremely frustrating. These companies don't take into account other use cases, just what they want you to use it for. For example, I use this app in a tablet walking around, why cant I force it into portrait mode, which is way easier to handle. UX needs to be more of a priority for them for what they charge in fees.