EZ Receipts Mobile

A Google user

6 years ago

Registered but not Allowed to Enter... Password and/or Username is invalid. Had to reset Password 3 times and of COURSE can't use previous 20 passwords again! Already went through most of them and the app will STILL not let me into my account! Please fix otherwise uninstalling, not worth my time and the phone space if it doesn't even let me log in! NEVER had so many issues with trying to log into ANYTHING! And I know the password was right! I wrote it down right after i submitted! Ugh! Nightmare

Demetra Panagiotopoulos

5 years ago

Does what I need but just barely. Interface is confusing and clunky. Transactions done with the WageWorks card for FSA take forever to show up, literally days to weeks until the balance reflects accurately, so it's good to keep your own records. Also, often requires receipts even for FSA card transactions, but doesn't tell you--until these transactions are processed weeks later so make sure you save all those receipts somewhere for a long time.

L M

3 years ago

There's no way to leave a comment when submitting a claim. Sometimes we need to leave a detailed message because whoever reviews the claims misses small details. I purchased 2 identical items on 2 separate orders. One claim was denied because they said it was a duplicate claim, even though the order numbers were different. To appeal it we need to send a letter by mail. I previously had Wex and their app let us leave a comment on the claim and appeal through the app.

V Hok

1 year ago

Useless. Can't even get logged in. I have tried this app every 3 months or so for the last couple of years hoping they fixed it, but it's always problematic and I end up just going to the website. The website is really difficult to navigate as well, but at least I can get logged in there. This app just never works for me, and I have no idea how it's getting 4 star reviews.

Rich Visser

3 years ago

This app is really complicated and makes it hard to access your funds. I wasn't able to add more than one kid as a dependent. After entering my info for 1 kid, the only options are continue or delete dependent. You also can't see your available account balance on the submit claim screen, so I had to reenter all my info because I didn't know my balance on the final step.

A Google user

5 years ago

This app is total garbage, just like WageWorks in general. Their products are super confusing, they use language that isn't obvious or user friendly, and their app is confusing and unintuitive. If you've setup an online account but the "purchase" for your monthly FSA allocation hasn't gone through yet, you simply canntlog into the app. No error message, no feedback saying "you'll be able to log in when your account is active". Nothing. Awful. Worst benefits platform I've ever experienced.

A Google user

6 years ago

Every time I change my password on the website it won't let me log in using the app. This is probably the 4th time I've gone through this. One day it'll magically start working but I lose the ability to use it during this time. It's horribly frustrating and something that is unacceptable in todays day of mobile devices. Please fix this ASAP. Other that than the app is great.

Jennifer Hamstra

2 years ago

The app always asks for verification and makes me put in security code when I am on my phone instead of the computer. It's just a pain to have to verify it's me just because I use different devices. The font is terribly hard to read also. It is almost like the letters are outlined in white with a dark background.

A Google user

5 years ago

I don't know my login for the app, and WageWorks claims they can't recover my login because I didn't establish an account before 12/12/19, when they apparently had a "system change". In fact I established my account in November, I just hadn't attempted to login outside of my work computer. This is RIDICULOUS. I have an account, they just claim there is no way to log into it (even though I can do so through my work computer). I wanted the app for convenience, but it's just been a WASTE OF TIME.

Katie Pullen

1 year ago

Editing: to add to the frustration, when submitting a claim you have to choose an account because they keep your old account showing on there and it doesn't have which year you're picking so you randomly have to pick one and hope you're picking the right one Super annoyed that I have to download an app and use up memory on my phone just to be able to use my accounts on my phone. Website is not mobile friendly at all and they tell you to just use the app instead. What a waste!

Janice Zurawski

1 year ago

Trying to log in to Health Equity when i needed wage works, they should throw a flag that warns you same company different departments, over 30 minutes to get on the site, would not accept original info i set up for security, again i was on the wrong side of the site. This was terribly set up, in my opinion. Tough to navigate, support was impossible to get on the phone. When I did reach someone, they were great, and I will give them that.

Juan Rangel Espinoza

9 months ago

The criteria explained for receipts is fairly broad, which is why I get denied. For example, when I submit a printed, carbon paper receipt from a cashier at Target or a pharmacy, almost an automatic approval. If I submit a printed, paper receipt from a computer at my dentist, I get denied three times. The printer receipt clearly says, "Sales Receipt," yet it gets denied despite having the date of payment and service and all the other small criteria.

W

1 year ago

The worst... When it works, it works. I have had so many issues trying to log in. Says password is incorrect...then says username incorrect. I've tried changing it, but still doesn't work. Says info doesn't match to try again. Been there done that. Have even tried calling. Some success and then boom back to square one. Very frustrating!!!

Kati

6 months ago

Nothing easy about this app. I make payments to my providers which must go through additional review nearly every time and the app has no way for me to upload receipts after the transaction goes through but before the claim is approved. I have to wait weeks after the claim for the app to say I need the receipt, which I've already filed away by then. There is no reason why the app can't allow receipts to be added in parallel with the transaction for faster processing.

Tristen Robbins

10 months ago

Overall, app is stable and does not crash. Functionality.... Is another matter. Compared to website, submitting a post me back claim does not allow an option to enter mileage. You can submit an itemized option for milage, but you do not enter miles driven, but instead a dollar amount. Which is not how that calculations are completed. Overall, I prefer the website over the app.

Shira DPM

9 months ago

An option to add comments it's needed. Now days receipts for payments do not include the service, but even when you include copy of the statement that goes with the receipt it gets denied. Also, trying to upload a receipt for a service is a pain. Even when it's says receipt needed, it does not give you the option. This app is frustra5and lacks competence.

A Google user

6 years ago

It's Wageworks so look for that name but can't find it quickly as the app name starts with EZ, not easy. A DOWN arrow at the beginning is really saying to scroll UP, that makes no sense. I tried storing a receipt photo, that didn't go well, but had never tried that before. The process for payment seems to work well, once entered. I like that it remembers my usual list of payees. An issue some time back was to use an option (per phone call to rep) that was not visible on my screen. Maybe resolved?