FSNB Mobile Banking

A Google user

6 years ago

Slow on connecting when logging on. Never had this problem before this last update and old version app. I don't like the new version app😡😡😡. I notice the app has a 3.5 rating, that's kind of low, to me that's not a good rating for an app.

Valencia Norman

4 years ago

The app was good now its HORRIBLE. It takes 5-10 tries to get on my mobile banking. It always says loading and never loads. I've tried closing the app and restarting but it still don't work. I would hate to be somewhere shopping trying to be sure I can cover my expenses and can't get into the system. Please FIX THIS

Kira Lee

4 years ago

They continue to just ignore the fact the app has issues. Before this last update I was able to mobile deposit my checks just fine. Now? Every time I try it doesn't read my check at all. And sending a question to the help desk just prompts them to say to send pictures of my check. No. I don't think so. If I am paying for this service it should work.

Jeff Dewitt

4 years ago

Even on a gig speed fiber connection it won't load reliability and says my connection is slow. Who ever designed this app is obviously the one on the slow side!! Getting ready to change banks! Reliability is everything folks...

Just Dave

4 years ago

Since the most recent update, I am no longer able to access mobile banking using the app. It says "connecting" for as long as I let it stay that way or until my phone times out. I have completely removed and reinstalled the app with no luck. I have no problem accessing online banking via a web browser.

A Google user

6 years ago

I've never had a problem with this bank and so convenient to use. Fortunately it's located at the Walmart that I shop at so only 1 stop to shop and bank. Easy to transfer money from my account from another state to this one and NO FEES. I'm not understanding other people's problems with them being greedy. If you are incurring fees you must be falling below the amount needed in your account to maintain a fee free account. Always friendly and helpful when I need help.

Karen Farrar

4 years ago

Since the update I have connectivity issues. This app went from very easy to use to not even being able to open it. It's a piece of trash now. I've gone back to just using the IVR system and calling to check on my account or just driving to a ATM.

Venessa Toups

4 years ago

Since the recent update, I've had connectivity issues. It constantly says my connection is slow and continues to retry, until it times out. This happens while I have all my service bars so I feel as though it's not my connection.

A Google user

5 years ago

Pretty good app, not as advanced as other banks but its decent. The bank I was with before Fifth Third bank was very technically advanced has a feature that is cardless atm for the atm at the branch. Also they have fingerprint sensor or face recognition for login which this app doesnt. So FSNB could definitely take some pointers from other bank

A Google user

5 years ago

Honestly I wish the app had better user controlled features like more layouts, or that the user can file a billing dispute (instead of only fraud claims), and it would be cool if the users could create additional accounts from their phones instead of going to local branch. All in all though this banking app does everything that I need it to do with relatively quick updates to account and balance.

Symone Carabi

5 years ago

When signing up for the account you must be aware that depositing money into an ATM is not an option. So if you work different hours that are opposite to the operation hours, you will be stuck holding on to your money. Also the app seems to have issues logging in. I've used my network as well as multiple Wi-Fi sources and still get a network error message. I have deleted the app and re-added it multiple times and I constantly check for updates.

Ect May

5 years ago

The app is usually pretty good and has everything I need but lately the server has been down alot and I can't log in to app or log in online when this happens. It seems like it always happens when I really need to get in. Also, bc I'm a small business owner, I would love to be able to make cash deposits at the ATM machine after hours.

Ted Vines JR

5 years ago

Good app, would like a bit more detail on some transactions. If you are experiencing trouble logging in (connecting to online banking or slow internet message) it usually means it's time to update password by going to online site . Update it with Google auto save if you use it as well and you may have to reinstall app. Good bank overall.

A Google user

5 years ago

What happened? Since I updated the app I've been having problems, right now for instance it shows that the transaction has processed, but then it shows the same transaction is still pending at the same time, this does not help when trying to balance your account at all, because this is putting me in the red. Also the time it is taking to process pending transactions has seemed to double. Please fix this issue, because before the update this the app worked just fine.

A Google user

6 years ago

I love FSNB, I like the app fine, but it updates too often, and every time it does I'm stuck until I can get somewhere to do the whole uninstall/reinstall thing which usually ends up being all day because I'm a truck driver. it also doesnt tell you why it's not letting you log in, it just says connectivity try again later, which drags things out further. It's easy to see why people are so frustrated with the app.

A Google user

6 years ago

Since the app update I can not log in. After inputting password, it stays on "signing in". The only work around is to uninstall and then reinstall, or go into your settings and erase all data from the app. I had a software update and now I can use the app again smoothly. If this app suppose to work with the new OS update, please wait a few days after to send out updates for the app or at least let users know!

A Google user

6 years ago

the app works okay, when it works, but im kinda disappointed that the green numbers for positive transactions have went away. i liked being able to scroll through and easily see where my paycheck is. makes things easier especially when i have multiple transactions for the same item because of debits and credits for the same transaction. helps determine if im being double charged or if its all evened out. the color coding may have been something super simple, maybe not everyone liked it but i did.