Robert Banks
3 years ago
Had one appointment, connection was laggy, but otherwise fine. Sometime between the first and followup appointments, the doctor left the platform, which I only discovered upon trying to schedule the second call 3 months later. I then found that there were no doctors who could prescribed medication or tests in my state. Healthtap continued charging me without alerting me to the fact that I would be completely unable to use the service, and support effectively told me to cancel and f off.
A Google user
6 years ago
I'm sure it would be a great app if I could use it. It requires that you put in your birthday on a calendar that only goes back to 2014! The only way to avoid that is to click on one many at a time until you get to your date! Annoying!!! 😡
Bobby Cecere
3 years ago
Nothing too bad, just annoying at a level of ignorance. For instance they force you to scroll through 40 or 50 years of dates to punch in your birthdate. Rather than just type it. They offer no obvioys access to support, no simple button to push. You have ask the system, how do I contact support. Then you only get a phone number.
A Google user
6 years ago
A little buggy at times but with continuous improvement it will get better. For example, diagnosis was provided by live doctor but feedback popup kept coming up blocking the doctor's advise. Had to go to the website to look at what the doctor said. Dr A.I is helpful for quick diagnosis.
A Google user
6 years ago
Very helpful for short, to the point answers. Sometimes you get answers from doctors who aren't helpful but usually they say something to point you in the right direction or stop you from worrying. For the free answers you need to know how to write very, very brief and succinct questions because you have very limited characters to use
pat tracey
4 years ago
This is a wonderful virtual health program. Have tried others. It took one 6 hrs to get back to me. I like the monthly price. The physician, Dr. Patel, was very pleasant and professional. I like the fact that they are affiliated w a lab so test can be ordered if necessary. All in all it was a 5 star performance and experience. Kudos Health Tap.
Jessica Willeford
2 years ago
This is a wonderful tool, if you don't have transportation, if your sickness is contagious, if your a single-parent, or all of the above and some. whatever the situation, it puts convience back into your life. By putting a medical professional and an appointment at your fingertips. I loved it.
A Google user
5 years ago
Update: Battling log-in issues within the app and the website. Please advise. HealthTap is incredibly helpful, and I have installed it on all my mobile devices. Ask a medical question, and you are alerted when the question is answered by different doctors. This app and the doctors involved are what spurred me into finally getting the medical help I needed.
RJ Boling
4 years ago
$10 per month for virtually no waiting time. Got instant peace of mind about a health issue I was dealing with on a video call with a really nice Dr. I keep checking my credit statement looking for some hidden charges and I haven't found them yet! Not sure how you guys are able to maintain this service at such a low cost, but you're a lifesaver!
Mark
4 years ago
Easily the worst app I've ever used. I got disconnected 10 times when the app crashed during a consultation. I asked for a doctor's note twice from two different doctor's and never got one. The wait times are ridiculous, "5 minute waits times" are more like 30.
Kathryn Coker
4 years ago
Tried it because the pandemic has made it difficult to see a doctor. Everytime I've used it I get straightforward diagnosis and treatment. It's affordable and convenience. Usually connects you to a doctor in less than a minute.
Abhishek Kumar
5 years ago
Amazing and unique experience that lets you skip long queues and appointment hassles, good consultation with licensed doctors in your finger tip in no time. Hats off to this innovative idea and platform for centralized medical needs. Especially in this qurantine time when most people prefer to be at home, HealthTap is making life bit easy for those who needs any medical help while staying at home. Well! It's a must recommend!
Mary Wandera
4 years ago
Most doctors aren't accessible. But with this app I was able to get 24/7 access. And get the care I needed. Unfortunately, I had a very disappointing experience with the medical director. The lack of empathy towards the urgency of the treatment I needed was very alarming. The misdiagnoses of doctors. I don't even have seborrheic dermatitis apparently! Timed? Ratings? The constan threat of having my account disabled. He suggested seeing local providers instead. So I suggest downloading K Health.
David Partee
4 years ago
Quick and convenient service, beats sitting in a waiting room, especially during a pandemic! Some drs I called wanted to schedule me an appt in November! That's insane and not helpful at all since I have an infection that needs treated, I'd prob die of sepsis before I made it 4 months waiting on an appt, My appt started in less than a minute and doctor was great. No traveling or waiting around is amazing.
Suzette Hargrove
11 months ago
Very Easy To Login & Doctor Was Very Courtesy & Asking My Question To Her Ability. Thank U
Tabitha Spalding
1 year ago
could not be more satisfied with the service provided. doctor was on time professional and listened to my concerns. So happy i took the chance because this platform fits my schedule and budget. would absolutely recommend to anyone, may not fit every person's needs but certainly did mine.
Justin Reese
11 months ago
My experience using Healthtap has been phenomenal, and I would recommend it to everyone. Very knowledgeable, caring, and patient is what I have observed from my physician and simple processes for lab work, along with detailed information added to your medical records after each meeting.
Evan
4 years ago
The best Healthcare related app out there. Love the ability to ask questions to doctors and visit a primary care doctor if needed. I would recommend bringing back the ability to send messages directly to doctors for a second opinion. The support team is not always helpful but the app is the best out there as I stated.
GenericAssUsername
2 years ago
I had to request a refund. My doctor cancelled on me twice less than an hour before my appointment without contacting me, and I can't message him because that option doesn't exist until after the first visit. Update: It seems that my provider did send me messages, but due to a bug in the platform, I only found that out by asking support. Since I can't send him messages, I can't let him know that the reason he cancelled doesn't actually apply and that we can go ahead with the visit. Disappointing
Brandon
4 years ago
Much better than the competition. There is a lot offered in the app for free including the ability to get doctors answers to your personal medical questions. As well as an AI symptom checker. The $10 monthly fee for telemedicine visits is very reasonably priced, and you can cancel your subscription at anytime. Much better than going to an urgent care clinic during a pandemic. And perfect for requesting prescription refills from the comfort and safety of home.