Hero

Alastair McAra

5 years ago

So frustrated by this app. The school is trying to put all comms through it but it's one of the most painful apps to use. I've tried offering help to the developer to make it better but they're not interested. On my fully up-to-date Android phone it fails to stay logged in & won't allow me to paste in my password from my Lastpass password manager. Trying to open and read school notices within the app is almost impossible.

Shawn Crane

4 years ago

Rediculous for a modern app not to permit pasting in the login password field. I use Lastpass password manager and it doesn't work with the app as it can't insert the username and password. My password is random and complex and is a real pain to type in. And to make matters worse the app keeps signing me out. Once in its not bad and the notifications are useful. But the sign in process is awful.

Kate Winlsow

3 years ago

Community Feed is not working at all. I have uninstalled and reinstalled app. Still not seeing any school information and missing out on letters from the school. No point having the app if I can't even see what the school are sending. If there is a bug on your app please can you fix it!!!!!

Shayne Simeona

1 year ago

It used to work really well, but now it constantly crashes, logs me out and doesn't notify me of anything. If I didn't have to use it for children's school I wouldn't bother. As of late it keeps telling me the app has closed due to bugs. When it works it works really well. When it doesn't... well it's infuriating to say the least.

Nick Dempsey

3 years ago

Having an app has been transformational for our school, and this app aligns well with the NZ curriculum. But it is riddled with bugs. At times I can't open it for days on end, despite force stops and reinstalls. Loading content such as PDFs and videos is also a gamble. Pictures load incredibly slowly. Lots of work needed to improve the user experience.

Lisa Buckley

1 year ago

App easy to use, and it shows all I need to know about my child and their school. Finance is great to see integrated into this, too, so I can see at a click of what I owe and can pay instantly. The ability to track my child's learning is awesome. Setting up so I can access was a breeze as I keep the school up-to-date with all my contact details, etc..

Kabilashine Pragalathan

2 months ago

This app doesn't open every single time I try to open it. it just freezes. Why is that happening? It is a school app and I find it very hard to keep track of the notifications and notices the school posts as the app crashes!

MsPanthera88

2 years ago

If I could give it zero stars I would. Our school has changed to this app and no offense but it sucks. Firstly it constantly crashes and never loads properly. Takes you 15 mins just to open it. And thats on app and website. You can't click on photo posted on it and make it bigger to see it better. You also can't seem to download the posts/feed/photos of your child in bulk like you could on Seesaw. Have to go through and save things 1 by 1.

jezzacek

7 months ago

below average really. Functionality isn't great. Notifications don't link to the note. Often difficult to open articles. It's frustrating to use. In 2025 and with the amount of schools using this the app should be much much better. Get back to developer school and bring this into better useabilty. Goes to show how when you milk a cash cow you stop innovating.

Fraser Wilkinson

5 years ago

I never get notifications. I turn my phone off every night, (samsung note20) and there is no option to make the app open and sign in on start up, so unless I remember to open the app and sign in every morning (I never do) then I never get notifications, and I miss everything that is going on at school. There is no option to 'keep me signed in' on the login screen. This is a terrible shortcoming.

Kristi Van der Zwet

1 year ago

When it works it's good. Notifications are very hit and miss, I don't get a lot of them. I also wish there was a seperate app, 1 for staff, 1 for parents. Working at a different school to which my children go means I constantly have to sign in and sign out to switch profiles. Very annoying!

Josh Harwood

1 year ago

Edited.. continues to log out, reduced to 1 star. Really poor experience, I wish I didn't have to use this app. I find the whole IA very confusing, messages and posts appear in various places but no clear understanding of where to find things. Calendars and events never seem clear. Major problems with the app silently logging me out (after updates maybe?), which means I don't know that I am missing updates from school. Please fix the log out problem.

bockgane

5 months ago

As with many others getting logged out and it keeps trying to open in my Web browser instead of by itself. No way for me to directly contact support as it is not an issue with my school as when logged in I have all the things I should. Just logs me out and every login is a fun train of back and forth. Get a "missing redirect Uri" error. Clearly app....

Dan Mclean

1 year ago

Terrible App. Terrible customer service! There's no customer helpline or key contact for the end user. Have to go through your child's school to log issues. Done this multiple times, very time-consuming & still no resolve. Despite asking to deal with Hero directly, they denied my request. It's such a simple login issue, but no solution. Very disappointed.

Don Robertson

4 years ago

Easier to use the website. School now has three apps and a couple of websites and can't keep any of them up to date. Buttons at top of screen indicate they have been tapped but do nothing. Side menu - if you can get it - won't go away. Can't paste in password. Had to use the website to delete the long, secure password I have in my password manager and use 'password' instead. Yay security. Or not use the app. Garbage.

Hayden Lewis

1 month ago

It's OK. Can't find where to email the developer. It's bugged me for a while I can only download one picture. If I want to download another I have to close down the app and open it again each time I want to download another one

Stevie

3 weeks ago

I only just downloaded it for school and wow what a horrible platform I have already been kicked out and had to log back in then it got confused as I was apparently already logged in. Whoever is selling this platform to the education section is taking the Micky. if I could I would give the platform a zero but I can't.