Jason Gaffney
4 years ago
App won't cast to tv unless I leave the phone screen on for at least 30 seconds, annoying but whatever. Also inaccurately shows tv show run time - says the show is 54 minutes but it's actually 35. So if you try to skip ahead to see the end of a show you missed, good luck finding that timestamp. Overall just feels clunky compared to other streaming apps.
A Google user
6 years ago
ads, ads and more ads....for the ap, this ap. you will notice snap points on the progress bar, marking ad interuptions. 2 to 5 minutes of ads, for this ap, on this ap. if you try to scroll back and watch a certain part in the show, it snaps to 10 minute intervals and starts...you guessed it...ads for this ap. then you just have to wait for the show to get back to the short clip you wanted. if you pause and walk away, it might restart at zero on unpause...but first, ads.
A Google user
6 years ago
This app use to work without issue. Now, it won't progress past the beginning load screen. I tried to contact customer service but that was all for not. The same issue is present on the DIY, Animal Planet GO, Food and Discovery apps. Therefore, they have been removed from my devices and I have been lost as a consumer.
A Google user
5 years ago
Trying to run this on an Nvidia Shield TV. Keep getting "Request Failed-Request for home screen section failed with error. Please try again later" on the Home Screen. And on the Shows tab, "No Content Available-We're sorry, but this content is currently unavailable. Please try again later." Googling around shows I'm not alone with this issue. Completely useless. Edit: Messaged Hgtv. Got a response to say Android TV isn’t supported. Heads up Google. Get this off Google Play on Android TV devices then! Jan 2: I see the response, but Google Play store says "This app is compatible with all of your devices" and my devices are Android TVs. I'd suggest you tell Google to alleviate frustration and confusion.
Chelsea Brown
4 years ago
Love getting to watch my shows on the go. I took off 1 star for the amount of commercials, and the other is because I have log in problems. I work overnight and have sometime to watch shows in between busy times; however if I'm not on my home wifi it doesn't like to work. I have to log in to my cable provider everytime, even though I choose to stay signed in. It never works the first time, it always says that I don't have access with my paid subscription. So I have to sign out and sign back in.
A Google user
5 years ago
Uninstalled, reinstalled twice. The app opens to black screen with circle. I think it needs me to enter provider and password, etc. But there's no message, no dropdown menu, no buttons, nothing. UPDATE I contacted HGTV as requested. I've tried periodically using the app, with no success. I did get one error message, that mY have suggested the need to log on, which I did. I really miss using this app. 02/04/2020 Tried again today. Yayyyyyy! I'm in. Thanks! 😍
A Google user
5 years ago
Hi! This app is still the best, except I stopped watching an episode of Renovation Raiders about a half hour ago, but when I went to finish watching I couldn't get it to come back! Not cool! I wanted to see the end! The worst part is it came on after I was watching something else, so I don't know what season or episode! Plus since I didn't pick it I don't know if I was watching a locked episode! Don't have TV Provider, can only watch shows from my phone!
A Google user
5 years ago
Not working for me either. Following the suggestions in other posts, I cleared the app's cache and did a storage cleanup on my phone. I also restarted my phone after uninstalling and reinstalling the app. So many people are having trouble and rather than try to fix the solution, the app creator just wants people to email them to troubleshoot. This issue has apparently been going on for several days; if your techs haven't been able to figure it out yet you might need new techs.
Kay
1 year ago
the only thing that is annoying is you can't fast forward commercials, listen to it while thr app is closed and if your wifi disconnects (even though you have mobile data) it kicks you off and you have to reload which often results in a new set of commercials. but otherwise love being able to watch my HGTV on my phone on the go!
A Google user
5 years ago
So, i love that this app exists, i don't have cable so the fact that they have some things free is really nice. However, this is the 4th time that i have been in the middle of an episode of something that was free, had to close it out for an hour or so, then went back and the show or season was no longer free. There is an exhorbitant amount of commercials that have to be watched to have free stuff, to play with people this way...
A Google user
5 years ago
This app lets me watch show's I've been missing since i cancelled satellite TV. My complaint is the amount of commercials. It feels like the commercials are never ending. I understand needing to show commercials in exchange for free tv but the AMOUNT of commercials is already making me consider deleting this app. UPDATE. In a 44 min show there are 6 commercial breaks, 3 mins each. Thats 18 mins of commercials for every 44 mins of show. That's 41%. Significantly more than over the air show. Sad.
A Google user
6 years ago
COMPLETELY WORTHLESS once you sign into your provider!!! Installed the app to watch a missed episode that wasn't on HULU, where I don't have commercials. Watched the first episode without any problem. Then I was told I had to sign in through my TV provider.... All downhill from there. I get a 45 second ad before the show starts, less than 15 minutes in, I get another ad that I'm told is 145 seconds long. If you accidentally back out, you have to watch ALL of the ads to get back to where you were
A Google user
6 years ago
The Samsung SmartTV version is the pits! Wasn't sure where else to post a review of it. It hangs and lags and just sits and loads. Often when I try and use the app I just get a blank screen and have to uninstall, reinstall and reactivate it just to get back to it. And when I do that I lose my saves. It's not my connection because my other apps work fine. Why can't this one?! I was so happy to see that this was added to my options only to have it be a serious disappointment and frustration.
Sara Strickland
3 years ago
Not compatible with Chromecast. I know that I am going to get a response to this review telling me to reach out to them to troubleshoot, but I can confidentially tell you that I have already troubleshooted any possible issues with my phone and tv, which there have been none that I can find. I can also tell you that all other tv apps on my phone work perfectly with my Chromecast. It's definitely an issue with the HGTV GO app and they need to look into it on their end.
A Google user
6 years ago
When i first downloaded the app, I loved it! Used it every day. But now, all of a sudden it will not load. I just get the "spinning wheel of death", as i like to call it, and it doesn't load no matter how long I wait. Please fix this, Android user, BTW!!!! I am missing episodes of Love It or List It, that aren't on Hulu. And "If Walls Could Talk", great classic show I can't watch any where else!
A Google user
6 years ago
Crashes all the time,especially when trying to cast with Chromecast. When trying to resume watching, frequently get stuck in a seemingly endless commercial loop (2 min 30 secs of commercials that, once finished, just start over again), and if that manages to eventually clear, the app just crashes again shortly after. At this rate, it would take us roughly 3 hours and 20 minutes to watch a single episode of a normally 30 minute show. Just a terrible product.
A Google user
6 years ago
When it works it's great but it times out often and I have to restart the app often. Watching on an iPad gives 4 commercials every few minutes but none if you cast via Chromecast. Why is there not an option for continuous play?? I have to select a new episode every 20 mins! instead of the app just going to the next one. If they added continuous play, stop the app glitching and had less commercials this review would be a 5.
A Google user
5 years ago
Great... At first. When I first got the app I was able to connect my cable account, cast, and stream with no issues. No ads when casting but annoyingly ads when streaming on my phone. Fast forward to now, I was IN THE MIDDLE of watching a show and the app just stopped. I updated the app, restarted my phone, restarted my router and modem, deleted and reinstalled the app, cleared the cache and data from my phone, and have just run out of options. This app no longer works. I'm extremely frustrated.
A Google user
6 years ago
Update 12/4/18: app still won't load. I uninstalled and reinstalled, didn't fix it. Update 11/28/18: the app no longer loads. It just shows the logo and blue progress circle and won't load anything or open. After update this summer, it consistently crashes during streaming. It won't stream commercials but then stops when there should be a commercial. Plays fine on phone without streaming. Very distracting and we have stopped using it as much because of these issues.
Lori Mulhisen
3 years ago
Multiple people indicate there are problems with the updated app. Instead of asking them to jump through all sorts of hoops of clearing data/cache, uninstalling, & reinstalling the app (which does not resolve the issue), and after reading that multiple people find navigating the updated app difficult, how about doing something helpful like removing the updated app from the Play store & replacing it with the previous version? You will make hundreds of people happy & save your technicians time!