Kayla Edwards
3 years ago
DO NOT RECOMMEND! The app is cute but not worth it... I've been charged $40 now after canceling. Finally, after last month my credit card company is able to step in. This is after emails have been exchanged confirming my cancelation and I've still been charged! I had originally subscribed through Google and canceled that way. But apparently they can just keep on charging them I tried canceling through their website.. it's a JOKE! I've even tried calling. Again not impressed!
A Google user
5 years ago
Infuriating! I installed this in the car on the side of the road while on a road trip with a 4 year old. I was desperate to find something to keep him occupied during the long ride. I could not ever get it set up to work (warning, it requires detailed set up time) nor could I delete the year long subscription until the end of paying monthly for an unworkable (for me) AP. I fumed every month when I saw that charge appear on my AmEx card. Infuriating to be stuck paying for a useless AP for a full year.
lauren ashbaugh
4 years ago
We used this app awhile ago and was great. Signed up again and it crashes ALL the time. My kids wont even try it anymore because they are so frustrated. I uninstalled every other single app on their kindle fires to ensure enough memory. And still crashes. My subscription renews at the end of the year and I will be canceling it if the issue isnt resolved.
Tabata Arvelo
4 years ago
Terrible experience. After paying, I was unable to access App. On April I contacted them directly to cancel service, but received an email saying they would reach out to me. They never contacted me. The next day I cancelled subscription renewal on Google play. However, I have been charged again. I tried contacting them again, and received another email saying they would reach out to me. Still waiting ... Disputing charge now with credit card.
A Google user
5 years ago
APP IS NOT WORKING. Glitches occasionally, and things do appear right, on the screen. My son and I have games not loading for us. We click on things over & over & certain games still don't load. Then for art, you can't erase the stickers... you can't delete them, you have to close out of the art game completely, and then go all the way back in just so you have a clean slate to do art work & drawing again. Very frustrating for my 3 year old with low patience tolerance. 💔 PLEASE FIX!
A Google user
5 years ago
Best content of any kids learning game that I have downloaded by far. That being said, the game freezes up every two minutes. If you close out and re-open the game it works just fine for a couple minutes and then freezes up again. This would be fine, but progress within each lesson is lost making it frustrating for my son to have to repeat half of each lesson. I uninstalled after about an hour of dealing with this .
Brian McCoy
4 years ago
Downloaded for my son (6) and daughter (3), and they are loving it! We really like how it progresses through learning and has multiple teaching activities to keep things from getting boring. Also love the art and narration - way more interactive and organic than other learning apps. I'm excited to see how quickly my 3yo can learn to read, she's been asking to play every night so far, and making good progress!
A Google user
5 years ago
The program is good, when it works. It constantly is crashing, and not saving the place within a lesson is ridiculous. My daughter has done the same level 2, step 4 lesson 4 times because it freezes, restarts, etc. The content is very good, but if she can't get past the lesson, what good is it? I just paid yesterday, and I think I will be cancelling before my next payment.
A Google user
5 years ago
My daughters loves this app and has really jumpstart her letter recognition. She enjoys it way more then abc mouse and is easier to navigate both for the parent and child. The only reason I will not give it 5 stars is when the app malfunction (which happens and I understand) the support team is very slow to get back to you and doesnt update you on what's happening. It took almost a week and multiple emails on my end to have the issue resolved.
A Google user
5 years ago
I've been having a problem even opening the app. It seems to crash. I just set my sons profile and pushed the continue button and my screen went to a loading screen. It had a picture of a field of hills and flowers and kept on turning back and forth on my phone. I've heard it advertised and have been really looking forward to downloading it please fix.
Emily McDonald
4 years ago
Update: The developer reached out and the app is working again. The progress issue appears to have resolved. Very satisfied and my daughter is enjoying the game again. My daughter loved this so much and definitely helping her learn. Then an update and things got weird, her progress was messed up and the layout was different. Some of the stories wouldnt load. Now the app won't even load. Very expensive waste of money for a program that doesn't work at all.
WeAreThe Bells
4 years ago
It is pretty good. BUT it has a song area and that all my kids want to do.. they get so mad at me for trying to keep them fouced on the work because they want to watch firetruck music videos. I was there was a way to customize the layout and option to remove things parents see as distracting. Also.. It crashes quit often and I can't find a way to skip past lessons that seem repetitive for my child.
A Google user
5 years ago
After we made our account it just keeps saying loading and switching between landscape mode back and forth over and over until it finally freezes. Doesn't matter how many times I force quit and restart wont get out of that stage I even uninstalled and reinstalled. Such a joke. I don't understand how it's so highly recommended when it doesn't even work!
Alexis Stark
4 years ago
Bought the subscription for the promo they're having to give back to kids. I used this as a trial a while ago and it worked great. Once legged in, it won't even take me to the home screen. It just has a constant loading screen. I've emailed them and haven't heard back yet (about 5 days ago). I've Uninstaller and reinstalled on multiple devices and still the same...just a loading page that never changes. Hopefully this gets fixed soon.
A Google user
5 years ago
Gets stuck on the paint level every time. I feel bad leaving two stars for a trial of this program, which has clearly had a lot of thought and effort into it, but like many reviews i see on here, it just gets stuck on the paint level and stops progressing. I found a work around by logging in the website and turning off the track restriction for one level and turning it back on after that, but there's a lot of steps to be had. Any time you need to do something, you have to put your birthday in.
Serina Cruz
2 years ago
I signed up for the trial offer. My kid loves Homer so far, but there are technical issues. Most games have been functioning, but a handful or so wont load and eventually takes us back to the home screen. I'm at a crossroad. I want to keep the subscription for my kid, but am nervous these glitches will not be fixed and may potentially get worse. Leaning more towards ending subscription near the end of the free trial.
Kandi
4 years ago
I can't get it to go past the letter A. We are stuck on the short video about CAKE! my kids have watched it so many times but it won't give them the blue ribbon and let us move on. Id really like to get this fixed so they can keep using this app. We are in the trial period of a 1 month subscription...going to cancel if not promptly resolved:( Updating my review...after reinstalling the app it finally let us move on. My kids love this app. I love the learning parts but not all the songs etc.
Sean Rivera
4 years ago
I am using this for a 1/2 year old. The content is fine, but there are some issues. 1) Exit button is too accessible. 2) Small hands can't hold the screen without touching the edges, which confuses the app and keeps you from selecting answers. 3) Delay between the characters' instructions and letting users push answers. This confuses her and leads her to think her answers are wrong. 4) Some of the sticker and paint activities are silent / don't verbally say what the stickers or colors are.
A Google user
5 years ago
Mostly my kid (3yo) really likes this app. The focus on phonics is helpful for him, and i really like that after each section completed there is an opportunity for kids to take a break by drawing or using the recording feature. The reason I am canceling is that there are times when Millie (usually very upbeat) is a bit harsh about wrong answers and it is really discouraging. He just can't seem to get past that, so we'll try another app until he's a bit older.
Maya S
1 year ago
Love the app and how easy it is to use and navigate. The only problem I come across at least 1 time every time I use the app is that something always freezes and I have to close out completely and choose a different game or activity. The app will just stay stuck on loading and nothing ever loads. Maybe in the next update they can fix that issue.