LiveHealth Online Mobile

Bee Scolopendra

3 years ago

While the therapist I see through LiveHealth is great and very helpful, I have problems with the rest of the service. It's difficult to figure out where to go on the site and the mobile app, and because of technical issues I had to disconnect from a therapy appointment and have another one started. LiveHealth charged for both calls. The cost after insurance was only $10, but it's still disappointing that it had to charge for both calls when one of the hour long sessions was ended 3 minutes in.

Elizabeth O'Toole

3 years ago

I've had a good experience with this app over the last few years and it's continued to improve. I like that you can reach the different medical platforms (medical, pediatric, psyche, etc) from the landing page. There's a collapsible menu to reach your account level settings and features. It preloads some of my past input fields for the appt paperwork but not all. Also, messages dont default uppercase on the first line lol

Ryan

2 years ago

The app mostly seems fine. My problem is the "providers". I put it in quotes, because in the last 24 hours they haven't provided anything for me. Made an appointment yesterday, filled out all the forms, checked in and got the message that the provider was nolonger available. Whatever that means. No email, no notification. I was even charged for missing the appointment. Today I went to see about availability. Booked, was canceled, booked, was rescheduled without my consent twice. Ridiculous.

mary hodur

3 years ago

There's a lot of good information on the app that I appreciate, but it's sometimes hard to find. For example, when insurance changes, there is no obvious way to update my pharmacy in the app. I've also had some issues with appointments being cancelled because the app would not connect my provider or me into the appointment (if this happens to you, make sure they don't charge you for a missed visit!). Also, calls can be disjointed and lose connection. Overall, tho, it's a helpful resource.

A Google user

6 years ago

The reason I'm giving any stars is because of my experiences with the providers and not the system. I have two providers that I see regularly and they are exceptional. Livehealth, the system and app, is buggy. Our video calls drop constantly, freeze, service is interrupted and its just jot conducive to an appointment setting. When it wouldn't work on my desktop, I was told my customer service that they couldn't help me and to just use my phone. Their support is rude and curt.

A Google user

6 years ago

Could not use the app. Logged in just fine, selected a provider, paid, and then sat waiting until the app would stop functioning and I'd have to start over. Happened 3 times and I gave up. It's faster to drive to an actual doctor's office at this rate. I've used the website before (not the app) with no issues in the past but the app isn't working for me.

Sean M

1 year ago

My visits have been great. Quality doctors. The system however has had hiccups. I can't chat with my earbuds or headphones. The sound only comes from the ear speaker, as if I'm on a standard phonecall, but I'm expected to basically FaceTime with my provider. In the end, my face is right up to the screen. That needs to be fixed because it hindered our communication. Also, we tend to get hung up on the waiting room page for a while. It's the second time that's happened.

Lauren

1 year ago

Virtual visits used to take place in the app. Now you sign up for visit in app, and wait for a texted link. The link does not open in app. It opens in mobile browser. All permissions granted for audio and video and it won't work. Doctors will just cancel the visit and you have to start all over and cross your fingers. The previous IN APP video calls worked great. Bring that back. You broke the app.

Tyler Comer

1 year ago

I don't know why they had to "update" this app but it is now absolutely horrible to use. You cannot do appointments in the app. Schedule, yes. Actual appointment, no. You used to be able to stay logged in. Now you have to login multiple times. Want to schedule an appointment? Login. Want to go to your appointment? Open a separate browser, login. Want to view your notes from the appointment? Login. Audio, video, notes, list of medications and medical conditions incomplete, and more that're bad

Sarah Neil

1 year ago

🤬😮‍💨Awful app update in December has made this absolutely unusable. I can't schedule, my provider can't schedule, so Ihave to call and wait for 20+minutes to ask the for the scheduling team to call back and schedule me. I can send messages but can't open them to see my provider's responses. And worst of all, I went through all this to schedule an appointment, and then it never showed up in the app or the browser version. It would only force me to set up a new appointment with a new provider.

Andrew Wood

1 year ago

Honestly would have been a 5-Star several months ago, but glad I waited. Since their latest big update, the app has become completely non-user friendly. Dozens of times I'll go to begin an appointment only to be sent right back to the main screen. Issues with setting appointments for other people on your plan. This change was intentional in my opinion.

Spencer Roberts

1 year ago

Single worst app experience I have ever had. Scheduled appointments not showing up, unable to join sometimes. Messaging providers you can't see what you're typing because the technical support number is in the way. Scheduling through the app is tedious and difficult. My provider has also expressed frustration with their services. Fix your app. Telehealth doesn't work if the tech is garbage.

Scott Newsome

1 year ago

Back before the update when the app worked, I would have given it 5 stars, but now it is fully broken. I have had 3 appointments cancelled, and when I open the link, it says unsupported browser. Go to Chrome...open it in Chrome, and it says the exact same thing. Phone and tablet are both the same, and my PC does not have a webcam or mic. Please fix this as it use to be a great service

Nia Parker

1 year ago

This new update ruined the app. Now it's making me enter my info multiple times. I could not see or hear my provider, so he had to call me. It takes me to a browser for the call and makes me log in again instead staying in the app?? I can't see a list of providers and pick one now, it just assigns one randomly. It won't let me send a message or see the message I just got. This is extremely frustrating to use. It worked well enough before. Why can't you just leave a good thing alone???

Abigail Whitehead

1 year ago

Constantly glitches when I try to log in. I have tried typing in my password. But I am bounced to the email part of the log in page at least 4 times before I get into the app. For sick people, this is annoying. I did call support when I first had this problem. I have had a successful visit with the app. I'm not able to get in to a Dr office when I want to, so this is helpful. Just somebody please fix the log in bouncing problems.

loki221133

1 year ago

My doctor (Steven Kwoh) had been excellent. That being said, this latest update that completely reworked the app and how everything works, is absolutely atrocious to use. The previous version had its issues, sure. This update switches you back and forth between the website and the app at what seems like random, both the website and mobile version had their own bugs and issues, I can't even list them all due to the character limit. I would give this new update zero stars if I could.

Julia Darcy

11 months ago

1. The call would not connect. The app said another program was using mic but no other apps were open. 2. The supposed technical support number gave a prerecorded ad and nothing else. The ad sounded like a real person but when I didn't say yes to the product (an emergency button device), another prerecorded voice came on saying it couldn't help me and it would transfer me. Then it hung up. This service seems shady. I'm informing my insurance about this.