LogMeIn Rescue Lens
November 18, 2025
More About LogMeIn Rescue Lens
The LogMeIn Rescue Lens app now with audio, allows support agents to use the camera on your iPhone or iPad to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.
To use this application you must be receiving support from an agent who is using LogMeIn Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.
How to use:
1. Install the app
2. Launch the app
3. Enter the six digit pin code given to you by the support agent
4. Point the camera at the issue
Latest Version
1.10.1-14
November 18, 2025
GoTo Group, Inc.
Finance
Android
751,619
Free
com.logmein.rescuelens
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User Reviews
Gary Messinger
3 years ago
Just getting it downloaded. Can't wait what an awesome idea!
Rajasekar Subramanian
4 years ago
The option to mute is not working
Sue Mulliniks
1 year ago
I'm really learning a lot and still trying
Anupam Thakur
1 year ago
Very good appreciation. I came to know about this from the Lenovo customer care.
Business Determined
4 years ago
This app sucks. It just does not work. I want to give it a 1 star for this or .5 star
Bonnie Mason
10 months ago
I use this product everyday.It works very well.
Nitesh Kalal
3 years ago
Some time not accept token key
Sharan Kumar
2 years ago
Best app for custoner care executives
RG GA
2 years ago
I am thankful for Dan's help with getting my computer working again. Dan kept me informed and his patience is amazing.
Edward Flemming (WraithGD)
3 years ago
It won't set up my password. Keeps saying error not right code
JEUZ
3 months ago
Support couldn't connect, trash app
Debashish Das
4 years ago
Fantastic support app. The customer executive gives the required pin n then video stream is established.
Sulemana Naila
3 years ago
Mtcheeew! Ah I was ask to enter a 6digit code n whenever I enter I'm told it's invalid 😣 I'm so frustrated
Jess Small
4 years ago
extremely hard to connect, refused to after more than 5 times trying
Gyaneshwar Rao
4 years ago
First time downloaded ta App,, again n again asking for pin,,ten showing invalid pin,,,,one of the worst experience.one star is also more for tis
A Google user
6 years ago
Do not worked at all here in Brazil. It just kept trying to stream, but this did not work.
Art
3 years ago
Works as intended though no way to make the camera focus manually. Only auto focus.
A Google user
6 years ago
Worked well for the technician helping me. First time I heard of it and they have to give you a pin when helping you.
Shahbhaz Alam
5 years ago
Worst application, get freeze & close whn we start recording the screen in rescue lense session.. unable to capture any details.. every user is complaining the same about this application..
प्रदीप कुमार वर्मा ।।।
1 year ago
Used it for the first time. The Lenovo "rescue technician" gave instructions to follow. What she understood I do not know but she sounded quite satisfied. The application worked therefore it must be good. Though it took a lot of my time to get the system examined.
