MakeMyTrip - Flights & Hotels

Achyutha Ganesha P

1 year ago

Giving 1* as it's minimum to give to write a review. It's worst customer centric app I have ever come across!! I'm writing to express my profound disappointment and frustration with the handling of our recent booking, which was abruptly cancelled at the very last moment as we were about to check-in. We were forced to spend the entire day outdoors in adverse weather conditions, which was extremely distressing and unacceptable.

Saarav Chakravarty

1 year ago

I booked a train ticket, and it never showed up under my "My Trips" section. I wanted to cancel the booking but couldn't since it didn't show up. Even on entering the right booking ID, it said that the booking ID has already been added. Tried reaching out to their customer support, but their system is so faulty that you can't do anything without selecting the booking from the 'My Trips' section. Even on calling their helpline, they said that my booking ID does not exist.

Swathi Keerthana Kongara

1 year ago

This is the first time I am ever providing a rating to any app, and I am extremely disappointed. I booked a bus using Make My Trip, paid the fare twice, and still haven't received a refund. Customer service is completely unresponsive. I raised a ticket on the app, which was closed without any notification or resolution. This is the worst service I have ever experienced. I am determined to escalate this issue so that no one else has to go through this. I wish I can rate zero starts

Snehal Shirvaiker

1 year ago

The customer service is absolutely horrible. Do not book from this app ever. We had such a horrible experience with the flat that was booked for 2 days. We didn't even stay there because of the unsanitary conditions and I contacted them immediately. I even sent the email with all video footage of the disgusting room. They said they'll get back to us but NEVER DID I escalated the issue 2 times and i get a notification that the issue is resolved. But I NEVER GOT A CALL. I will never book again

Shankar Sharma

1 year ago

I had the worst experience ever with MakeMyTrip. There is no customer support available, so if you encounter any problems, you're completely stuck with no assistance. The app is full of glitches, and it's extremely frustrating to use. I can even provide screenshots to show the issues. I'm genuinely disappointed and dissatisfied with the service. ☹️

Srinidhi S gowda

1 year ago

Na never book trains from this app. Or if by mistake you book tickets never ever cancel it. There refund system is too worst. They say money will be refunded within 2working days. But after 3 days there is no refund to my bank account. And they say Guarantee trip for more money this is totally a scammm. If I had option to give zero stars I would have gave to this app (Edit:-) I will uninstall this app when I wil receive my refund. The worst ticket booking app

Dr. Mohan Madhavamangalam

1 year ago

Extremely bad. I had installed this app before. I made a hotel booking at Calicut for July 26 where I had a meeting. The meeting got postponed to Aug 16 due to Nipah. So I tried to change the dates of the booking through the app. It didn't work. I tried all means like their given telephone numbers, e mail etc. But my booking was not shown on their app or site, though I had already paid the cash. So I lost my entire money, and I am planning to approach the Consumer Court to get compensation.

Prema

1 year ago

It's a high scam, if u book train tickets in trip gurantee two people will get one seat they call it trip guarantee and if u book bus tickets earlier price will be low and if try book for same journey later, they will read your requirement show the same tickets at higher price, no where customer is benefited, it's just saying customer is 👑😡😡😡

Tanu Mishra

1 year ago

worst experience ever, booked train tickets under trip guarantee and paid extra.. and the tickets got cancelled and I didn't get full refund. and vouchers are useless since it's applicable only within 7 days and has various terms and conditions. total useless app.

Amit Sethi (amiT)

1 year ago

I'd give 5 ⭐ but I've been using MMT for a few years now & facing one major issue everytime. The fare shown in the beginning is lesser & other fees & charges are added later on during payment. It's better to be transparent in fees & charges from the beginning itself, as the customer will still book if he/she wants to. Also the seats are being shown available but everytime on finalising the booking it says chosen seats not available. There is a glitch in the system & it doesn't show correct data.

jaya ojha

1 year ago

Extremely Disappointed with MakeMyTrip's ServiceI recently booked tickets through MakeMyTrip, and my experience has been nothing short of frustrating. I had one ticket on RAC and another on the waiting list. Despite this, MakeMyTrip failed to refund my Trip Guarantee amount, nor did they refund the amount I paid for the tickets.Their customer care is abysmal. Trying to get in touch with a real person is nearly impossible as you're forced to deal with pre-recorded messages.

Abduljbar Elnatour

1 year ago

One of the worst traveling applications ever, even 1 star is too much. I'd give negative. no proper response, no action, and no answering to the requests nither any actioning. I tried to change my flight details and was not aboe to do via the application. i sent them many requests to assist but no response. at the end, i left with no option but to canecl my booking and make a new reservation via another platform. and i lost money for that. if you want to lose money, just use this application

imran jalees

1 year ago

I booked a hotel stay in phuket long ago and now I came to know during the stay that there is a payment issue between the hotel and MMT, I might have to pay again to clear the account, which is totally unwanted. The customer care is not reachable most of the time. Hope it shall not be happening with anyone during a family stay. Totally unwarranted and it has happened for the first time with me, never happened before this kind of payment issue specially when all the payments made in advance.

AMRUTANANDA PATI

1 year ago

Very poor experience with this platform. I have booked 2 times using trip warranty feature and both the time the ticket got cancelled. They are providing 2x coupon which you have to use in limited platforms or limited airports within 7 days. Their trip warranty service is fake.

Sunidhi Meesala

1 year ago

1. One of my parents is a senior citizen, but I can only book for one senior citizen by booking the two tickets separately. There should have been an option to book for one senior citizen under the same itinerary. This is pure loot of money. 2. The final page always shows lesser amount. As soon as we are redirected to Gpay the amount suddenly increases after additional taxes and convenience fee. Why not just show it upfront beforehand!

Kapil Zinzuwadia

1 year ago

"I'm absolutely delighted with Make My Trip! Whenever I need to book a hotel, it's my go-to platform. I've had a consistently wonderful experience and always refer it to my friends and relatives. The app is incredibly user-friendly and showcases the best and most reliable properties in the search city. It's truly a wonder tool that makes booking a breeze! Thank you, Make My Trip team, for your outstanding service!"

Sumit Manbansh

1 year ago

I am thoroughly impressed with MMT service. During my check-in, I encountered a minor issue in past, but the customer support team at MakeMyTrip was incredibly proactive and efficient in resolving it. They ensured that all my concerns were addressed promptly, turning what could have been a stressful experience into a seamless one.