Mastercard Airport Experiences
July 12, 2024
More About Mastercard Airport Experiences
This easy-to-use mobile app experience, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. The app enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers.
AIRPORT LOUNGES
Escape the airport crowds and retreat to an oasis in more than 400 airports worldwide.
- Search for a lounge by simply typing a Country, City, or Airport
- Leverage the “Find a Nearest Airport” functionality which automatically locates the nearest airport
- See detailed lounge information such as location, amenities, and hours of operation
AIRPORT OFFERS
Take advantage of a curated listing of airport offers that span across dining, spa, and retail.
- Find offers available to you based on the terminal where you are located
- See detailed offer information (i.e., location of the merchant, hours of operation, and terms and conditions)
- Generate a QR offer code for redemption of the offer
ACCOUNT MANAGEMENT
Easily manage your account information, view lounge visit history, and access active and historical offers.
Latest Version
6.37.0
July 12, 2024
LoungeKey
Travel & Local
Android
1,845,367
Free
com.loungekey.mastercard.android
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User Reviews
A Google user
6 years ago
Apps and company are both jokes. Apps said I had complimentary passes but my credit card still got charged twice. Called them, was confirmed I did have eligible passes. They can't do anything unless I have to prove my credit card charge by email them the statement. How dumb is that???? They charged my card without my authorization and I have to prove them that? It's fraud!
T
2 years ago
This app is fine for finding lounges but it won't connect my new card. Of course it charged me 5 times to test it but it won't connect?? I can't get the benefits of my card because my bank moved to this from Priority Pass and this app won't allow me to connect. Same with the website. Never had an issue with Priority Pass...
A Google user
5 years ago
I might just cancle my credit card just because of this app. I am looking for lounges and its not found in the app. So I used my desktop to log in and its all there. I used my desktop to save it as favourites and it does appear. Reinstall doest work. I was searching for doha, ganeva and Paris lounges! If I am denied entry because of this app, rest assure I'm canceling the card with immediate effect.
A Google user
6 years ago
The Android app doesn't work on my phone like for many other users. It keeps complaining about an unknown login error but I was able to login using the same password on the website and the iOS app. I have emailed the details to the developers. Please fix the issue so that we can rate this app again.
A Google user
5 years ago
The app dev team at mastercard has developed two unique modes for using this app. 1. Once you enter login details, the app presents you with a "Loading..." message for a few secs before crashing. Now you can go back and enjoy that logging screen again. 2. Post login details entry, the app responds with "Something went wrong." Now you can manually restart the app and enjoy re-entring login details. While I don't find either mode terribly useful, I'm sure MasterCard's test users enjoyed the app.
A Google user
6 years ago
Useless app. Cannot get past the registration as the app errors out. Try going to their website with a PC. The website errors out 95% of the time with unresponsive. Just click on the website link at the bottom of google play. Doesn't work. Mastercard needs to drop this company and partner with someone that can actually deliver the services. This would mean a working app and website.
A Google user
6 years ago
I was unable to get past the verification stage on registering with the app. Despite having correctly entered all my cc information, I continually got that verification had failed. Update: Was able to register using laptop and browser, but even that gave me some trouble. Was at last able to somehow register and app seems to be working fine.
A Google user
6 years ago
Terrible app. As everyone mentioned, it won't let me log in. I can log in on the website, but not this app. So there's clearly something wrong with the app. Instead of telling people to reach out to customer service and waste their time just to be told that the app doesn't work, how about you just fix it?! No I will not send an email with my username. This is a problem on your end! I'm not wasting more time with this app.
W J
4 years ago
Dysfunctional app. When I open the app, nothing but the Mastercard symbol and Lounge key title appear. There's no where to click to login or do anything. It'd just a blank page. I tried uninstalling the app to reinstall and the same issue occurred. Also I was charged $1 USD to even create an account so the fact that I doesn't work is VERY annoying.
Al Bari
5 years ago
Mmmmm.... Where to start. First of all during registration my country wasn't even in the list, so I had to wait for a few days of trials just to see it appearing. To complete the registration process, the consent box was missing from my app, so I had to use a desktop to register. Once I was able to register, I had issue logging in. After ensuring that I had keyed in the correct Username and Password, it says "There was an error, please try again". The Email Form from the website is not working
Alexandre Augusto Bittencourt Costa
1 year ago
Very bad experience, not able to start it at all Worst UX design I have seen in a long time. You have to wait for everything, page does not open , when you click it does not work. Poorly
A Google user
6 years ago
According to Google Play, this app is not compatible with my Android 7.1 Samsung tablet which is the device I mostly use when traveling. I cannot even install the app as Google Play won't even show it when trying to install from my tablet. Before I was Priority Pass member until BMO World Elite moved to this service. I never had a problem installing and using the Priority Pass app on any device I had. I tried installing and using the LoungeKey app on the tablet, but I cannot login using that app.
A Google user
6 years ago
Horrible experience. Used to be a Priority Pass member until BMO World Elite moved to this. Can log in at the website but not on the app. Receive a 'something went wrong please try again' message'. What is the point of the app if it doesn't work? I don't want to call or email to get this fixed. The app should just work. I received a response from lounge key after submitting my review saying that the new version of the app will work. Still doesn't. Web version works ok but not the app. Very unhappy with Mastercard.
Nigel Chambers
1 year ago
Buggy. Keeps telling me my card is expired and taking a while to fix
Fernando Azambuja
2 years ago
The app didn't give accurate information on the lounge I was going to. As I got there (W lounge at GRU Airport, terminal 3), there were a bunch of restrictions as to who had access to the place. Seems to me that they were teying to filter out people and other clients were refused as well and none of the information used to justify the refusal was displayed anywhere. Useless at this point, unfortunatly.
Nora Valdés
1 year ago
I had to uninstall and install again twice in order to get through the Mastercard logo page. Once I got to login, the airports list doesn't load so I can't find any lounge near me.
Gianluca Angelicola
1 year ago
To anyone having trouble registering, the app DOES NOT work to do thsr. You have to register on the webpage, and then login. Despite seeing many comments, appearently they haven't solve this in a while
Delaney Shim
1 year ago
Generating visits stopped working to scan from app. Keep getting "failed to load data".
Hugo Duong
3 years ago
Can't get past the 2nd page to register. Enter all the info it asks in and when you click continue, nothing happens. Reading app reviews going back to 2018, and it seems like this app has been garbage for a while now. Yikes...Not looking for a response to do generic trouble shooting. I don't want to waste more time. Might even cancel my credit card as well and get something else.
Carlos Caporal
1 year ago
Why it access the internet each time I open it? Should download the list and KEEP IT. REALLY NOT RELIABLE. 0- Does not show the price for restaurants as it is on the website. 1- iPhone App lets you save the pass code inside passbook. Why Android doesn't? 2- Should Download all the lounges and update in the background (Like Priority Pass). 3- lounges on the list don't accept lounge key and no way to report it.4- Zero customer care. Those issues are there for about 7 years now and no fix.
