Charlie Seo
3 years ago
The Android app doesn't allow me to check in to different ballparks unless I switch to that teams page. The apple version doesn't have this issue. Also, it doesn't come up as the game, but rather stadium tours. This wasn't the case a few years ago. Otherwise, the app is good. I like that tickets went all digital and that to can buy tickets and forward to friends within the app.
Jeffrey Orner
4 years ago
App has been messed up for a while. Incorrect historic dates. Links do not work. Now, even after todays update, it shuts off by itself. Really ? Four months later you respond? I have uninstalled and reinstalled many times before posting this review. Historic date of game is still wrong. I have sent screen shots twice to support with no response. Still shows wrong date on historic date list. Though details date is correct. I have reached out to support last two years. They dont understand
Newman Family
2 years ago
Was great but the recent changes in linking to TicketMaster account has introduced consistent instability. Couldn't access my tickets as I was standing in line at the ballpark. Finally thought to log out, exit the app, reboot my phone, and restart the app which fixed the issue. This happens frequently. I've started attempting to access my tickets a couple days before game day, and when it finally works, saving my barcodes to Google wallet as a precaution. Two steps backward for this app!
Aaron Schank
2 years ago
When in the app, each time I move around within the app, I get a notification indicating an updated version of the app is available. When I tap on the UPDATE button, I learn there is no update available, and I return to the app. When I attempt to move to a different page (within the app), I receive the same notification, only to begin the loop over again. Yikes! Please help. Your reply does not seem to respond to the concern expressed in my review. Huh?!? What am I missing?
A Google user
6 years ago
Tickets won't show up in the app. This is the second time buying tickets online and being told to use the ballpark app. Both times it has been a hassel just to find the tickets (still haven't this second time). The app adds extra, unnecessary steps of downloading the app and then requiring a separate ticket account. Just email the tickets with a barcode and be done with it!
A Google user
6 years ago
The app displays the ticket bacode too small with no way to zoom in. This makes it very difficult for the venue to easily scan the barcode on the ticket. Also, the app doesn't automatically set the screen brightness to max when viewing a ticket. Again, this makes it more difficult for the attendant to scan the ticket. It would also be nice if there was a way to transfer purchased tickets to other users/family members so that they can use their own device to get into the game.
A Google user
6 years ago
This redesign makes the app far less useful. My Journal was the best thing about this app. Checking in, entering seat locations, photos, and even entering games that you attended years ago now seemingly can't be done. Stadium guides are not consistent and clunky to navigate. It is now essentially a mobile ticketing app for teams not on Ticketmaster, which loses much of the utility. This is very disappointing
A Google user
6 years ago
First, do not give them your email: you'll be sent an email every day and, despite clicking unsubscribe on each, you will be sent another one from a different list and trying to manage those preferences does nothing, so you will end up contacting customer service to tell them to do it for you. I guess MLB is cool with spam. Also info in the app was incorrect for drink pricing and I had to troubleshoot the create account page to sign up to do anything with this app. Not the best experience.
A Google user
6 years ago
The most frustrating way to purchase tickets. Leave it to mlb to make something as simple as getting a ticket to a game convoluted and extra expensive. A $10 convenience charge and a 4.50 processing charge? Plus the link account feature breaks easily leaving you frustrated trying to get in the ballpark. Good thing I paid $10 to have a bunch of work I have to do to go to a game
Joe Schmidt
2 years ago
Overly complicated and doesn't work all the time. Was unable to enter a game as a parking pass and all tickets never arrived. Only a single ticket would show. I'm updating my review and dropping a star. I tired using it again for a recent game and purchased parking and was quadruple charged. I sent aessage to customer support and just like my last issue, it's just a ploy. They have not contacted me back. Customer service doesn't exist.
A Google user
6 years ago
the redesign is awful. not only is it less functional, but the desogn asthetic is so cluncky and unusable as compared to the old version. This is not just a matter of finding where they moved things, but extremely amateur design. It feels like people who worked on the redesign never used the app otherwise they would have made much different choices.
Matt Murden
4 years ago
If zero was an option, I'd use it. MLB needs to fix THEIR APP! I lost my tickets and can't even find them. Only way to contact customer service is through email and then it's back and forth that way, multiple times getting the same "fixes" time and time again. So I ended up missing the game. No offer of replacement, it's "my fault". How hard is it to port over the tickets from an email? I'm all for digital and contactless in the covid-19 era, but if YOUR PRODUCT DOESN'T WORK, IT DOESN'T WORK!
A Google user
6 years ago
super easy to purchase the tickets, but they never showed up in my "wallet". there's no customer support number. just a link to "chat" for support, where you're getting the run around with the same 3 questions and answers. I have tried the "link account" link multiple times, type in my email but still unable to see my tickets. This app needs updates/fixes.
A Google user
6 years ago
Very clunky. The back button tends to empty your cart, wipe all info, and send you to main menu. Seats you have in cart before being kicked back are locked up and "unavailable" even though you can still click on them. Overall pretty annoying user experience for purchasing. Not to mention the escalated "convenience" fees that are a real thorn in the ass at the last minute. Yeah, real convenient.
A Google user
6 years ago
Redesign removed the best features of this app - each team's record for games in your journal, the ability to actually see which ballparks you've been to and how many times, and it appears that even the option to add games from the past has been removed. This is very disappointing, was one of my favorite apps before the redesign. I used to look through old games I went to in the past and look at statistics about the teams and parks I've seen. I can't even see a list of teams I've watched anymore.
Joel Meier
4 years ago
Check in won't let me add comments and it doesn't post to Twitter or Facebook after I synced the accounts. No support help. The app keeps getting worse every year. This year tickets don't pull up, frequently crashes, freezes, won't recognize you on some days, most STH pages won't load & if they do it loads a blank page. They really need some code work done if MLB is going to to force us to use this. Overall, very poor and frustrating app.
Daniel Darms
2 years ago
This year, 2023, the app has become a piece of junk!!! The app forces me to login every day that I need to use it to get to my tickets. Often it tells me my credentials are invalid. Then, after several login attempts, using the same stored credentials, it decides I'm OK. I have also experienced multiple problems with the Interactive Games, all season long! There must be something wrong with the 8-8-23 update as new problems have arisen.
A Google user
6 years ago
I never leave reviews, but the mess that Ballpark has become has forced me to. The last few seasons, this app has been a godsend for season ticket holders. I have no idea what you guys are trying to do, but Ballpark is absolutely terrible so far in 2019. Overly complicated, cluttered, inexplicably got rid of the contacts button, and my seat mates are having a terrible time with transferred tickets showing up in their apps. This needs to be fixed or rolled back to the previous version.
Kurt Colborn
1 year ago
A clumsy and counterintuitive app for buying tickets. I was given two ticket codes for a group event, but redeeming them was challenging. I eventually figure out how to buy one ticket, but couldn't get two. Virtual assistant is useless. Tried to live chat, and agents were available, but no one picked up after an hour. We ended up not going to the game. I have a Suite reserved for the end of the month and hope I can avoid making our guests use this horrible interface.
S C Bressler
1 year ago
Slow and difficult to buy tickets, frequent errors and unresponsiveness. Update: banging my head against a wall for the past 30 mins, the ticket buying is just the website inside a bad browser. I ended up just going to a PC and using Firefox, because I've had problems with Chrome before too, and FINALLY was able to get through selecting tickets and paying. It's bad when you can't even buy tickets through the ticket buying app, I've never successfully done so but keep trying for some reason.