MobileSupport - RemoteCall

Name: MobileSupport - RemoteCall
Rating: 3.51 (36 reviews)

April 19, 2025

More About MobileSupport - RemoteCall

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Send and receive files
Customer can send local files to the agent.

2. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

4. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

5. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

6. Check the app list
Support agent can review the application installed on the customer's device and request to uninstall it in order to solve the problem.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* It is compatible with Android OS 4.0 or later. Using the latest version is recommended.

Latest Version

Version
7.6.2.542

Update
April 19, 2025

Developer
RSUPPORT Co., Ltd.

Apps
Finance

Platforms
Android

Downloads
1,289,473

License
Free

Package Name
com.rsupport.rs.activity.rsupport

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User Reviews

A Google user

7 years ago

😁

A Google user

6 years ago

sucks

A Google user

6 years ago

Janis Pimentel

5 years ago

a☀🍁nmhy

Tommy Ward

5 years ago

Good

A Google user

6 years ago

接続できないことがある。サポート無しのずさんな体制

Dotti Gregory

5 years ago

Eugene Toliver

5 years ago

Very bad

Brenda Saltz

4 years ago

ILi

البيضاني اليماني

2 years ago

حلو

MD REZWAN SARKER

1 year ago

Note bad

A Google user

5 years ago

Not at this time

A Google user

6 years ago

what do i do with it?

A Google user

5 years ago

Not at this time man

monique davenport

4 years ago

No not noe busy

A Google user

5 years ago

I am trying to make a payment. Help help

A Google user

5 years ago

Useful when needed.

A Google user

5 years ago

Have not used this app so I am unsure

Ruthann Dolunger

5 years ago

I have been with great call for about 7 yrs ...no problems...

A Google user

5 years ago

Requires too too too much space

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