my Sun Life (CA)
June 27, 2025
More About my Sun Life (CA)
The my Sun Life mobile app is your all-in-one digital hub to manage your benefits, insurance, and investments with ease—anytime, anywhere. Whether you’re tracking your group retirement savings, submitting health claims, or checking your investment performance, the app puts you in control of your financial and personal well-being.
Take care of your health, on the go.
Whether you have personal insurance or workplace benefits, the app makes it easy to manage your health coverage. *
• Access health services* and products.
• Submit medical and dental claims for faster repayments. **
• Get real-time updates on your claim statuses with notifications.
• Snap photos of receipts and documents for quick uploads.
• Review your coverage and access your digital benefit card.
• Track your Health Spending Account (HSA) and Personal Spending Account (PSA) balance.
*Coverage and features depend on your specific benefits plan.
**Most claims are processed within 1-2 business days when direct deposit is set up.
See your money in real time.
From RRSPs to group savings plans or individual products, the app helps you stay on top of your investments.
• Check account balances and view history of contributions and withdrawals.
• Track the rate of returns of your investments.
• Make contributions when it’s convenient for you.
Get more from your health-care experience.
The app goes beyond claims bringing you tools to save time and money on care:
• Use provider search to explore and find local practitioners like psychologists, chiropractors, and dentists.
• Explore Sun Life’s health services and offerings based on your plan.
• Look up medications with the Drug Lookup tool.
• Access special offers on mental-health resources, fitness, eyewear, and more!
Support and updates when you need them.
Stay in the loop and get personalized health with just a few taps.
• Get push notifications for claim status and important updates.
• Receive helpful reminders, product updates, and special offers.
• Call Sun Life directly from the app and your info will be ready when we answer.
• Use our chat function for quick support and answers to commonly asked questions.
• Connect with your advisor or find one nearby.
Easy to use. Made specifically for you.
Download the app and log in with your my Sun Life ID and password. New user? You can register directly in the app or at mysunlife.ca
Learn more at sunlife.ca/mobile
Note: Data charges may apply when using this app.
Can’t use the app? You can still view your account by signing in to mysunlife.ca or contacting us at 1-877-SUN-LIFE (1-877-786-5433).
Any use of this application is subject to the terms of the End User License Agreement available on mysunlife.ca/mobilelicence.
Latest Version
6.0.6
June 27, 2025
Sun Life
Finance
Android
1,974,863
Free
com.sunlife.ca.mysunlife
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User Reviews
Katherine Perrin
1 week ago
works fine. submitting a claim is a pain. keeps signing me out when I switch to another app for 10 seconds to screenshot my receipts. also keeps forgetting the provider who I've submitted 20+ claims to, so im constantly having to add them again
Geoff Weissbach
1 week ago
It's basically just a delayed balance statement, for any actual details, the application is not the right tool. It also spams your email with telemarketing level financial advice which you cannot unsubscribe from.(2024) It now asks me to update my review and has way more notifications to dismiss. (2025)
Nikki Morley
3 weeks ago
It does not appear to give the option to take a photo of prescription receipts. They have to be entered manually and individually and that is laborious. Also unnecessary if you could upload a photo image instead. Don't like.
Mark Stevens
2 weeks ago
Use this app for submitting and managing benefits from my employer. The app is extremely hard to navigate and work with compared to the previous benefit manager's app. I'm glad it saves my employer money by discouraging employees from filing benefit claims. Years later, it is more of a pain than ever. Technology improves, but not this application.
Shelly K
3 weeks ago
Not impressed so far. Keeps wanting me to allow access to my location so it can search for providers near me. I don't want to allow location access and I already know who my providers are, I just want to add them to my 'favorites' but the app won't allow that without me granting location access 😑
Talika S
4 days ago
my insurance just switched to this company and a bunch of my expenses have to be filled in by hand and mailed in which is not something I had to do with my previous company. this is so frustrating as it is something I will have to do monthly when there's an app where I could do this all online! please update your policy on this for recurring expenses.
Kathleen Bates
1 month ago
There is no option in the app to give feedback about the app (only phone numbers for questions about benefits and investments). This is a big piece of feedback about the app that Sunlife should get some eyes on: In the benefits, coverage information section, it is missing"Dental." I can't check how much I am covered for. It includes coverage information for Medical, Vision, Drug. No dental. I used to be able to check it. 🙏🏼
Daniel Dave
1 month ago
update- no longer can use because my Samsung Galaxy 8+ battery lasts longer than any cell model. mobile apps ignoring our rights to have access to services. Cheap insurance provider as in reimbursement arent better for customers. Stick with manulife. App n Layout needs major improvements to reduce clicks to destination and be more intuitive
Megan White
1 month ago
i don't want notifications. every time i log in i have to say "maybe later" to update settings. just stop, it'so annoying. if i want notifications i will turn them on. i also only go in to the app for benefits, i dont want to default to investments view. lastly, i don't want to be questioned on whether i want to rate my provider EVERY time i make a claim. especially if I already have. this isnt an everytime type of thing if I'm seeing someone regularly.
Sara Brandt
1 month ago
The app doesn't show some coverage info compared to the desktop version. Submitting a claim is more complicated than needed (I've used other apps with a much better app and claims process). The 2-step verification is redundant on the mobile device. We should be able to mark it as an approved device and just have a password.
Laura D
5 days ago
They claim you can do everything through the app, but the app has been experiencing technical difficulties for over 2 weeks now, so is useless. I wish my employer had not switched. This kind of outage never happened with the previous provider.
Tomasz Mrozewski
2 weeks ago
something new broken every time: lately, it's impossible to add new providers through the app because you can't circumvent the request for location permissions (which the app definitely doesn't need). I called customer service and was told this is a known issue with the app and to use the website instead. so, totally useless.
Reid Butson
3 weeks ago
it's okay for the most part. a few glaring problems password doesn't store correctly, keeps getting combined with my email somehow. my phones password manager still works but because of this it keeps trying to update with the mangled version hard to navigate, impossible to find dental info constantly asks for push notifications every time I open it. I said no because I don't want them stop asking.
Philippe Gosselin
3 days ago
no option to decline certain things. it's always yes or remind me later. the drug search functionality is borderline unusable. if I type a word and press to enter number, he attempts to find the drug even if I'm not done typing. when looking up the drug information of a drug, the information is displayed in the incorrect language. I'm using the app in French and the information displayed is in english and when you want to go back to the home screen, you have to be ready to press back often
Cari McLean
2 days ago
If I could give this app zero stars I would. It is next to possible to find benefits information. When I search the coverage I am looking for nothing is returned. When I click on the links that are suggested as 'popular' it says I don't have that type of coverage, even though I do. So frustrating and never seems to get better.
Generic Jam
1 week ago
One of the most annoying apps I've had to deal with. I feel like it's profitable for them to make it more difficult to make a claim so they make it impossible to find anything. 2FA every time to log into the app. Does my insurance have higher security needs than my bank? Edit: also doesn't save drafts so if you start a claim and then the session times out you have to sign back in and start from square one. Everything is painful with this app.
Dave Bradley
5 days ago
The latest update really screwed up the App. Much more difficult to use because things are hidden. I set it to use biometrics to login. Next time I used the App it wanted a password again and no sign of biometrics login. It will probably take a bunch of updates to get it working well again. Now I can't even select biometrics as an option (I won't turn on.
Daniel Venier
4 months ago
Criminals. The way they calculate "reasonable and customary amount" is not consistent across medical services or companies that they provide coverage for. They basically just pick a number out of the sky that isn't based on actual cost of services so "100% covered" never actually means 100% covered. The app itself is fairly easy to navigate and submit claims but their policy and coverage is sub par at best.
Annay B
1 year ago
Usually works fine for submitting claims. But lately when entering a new provider, it doesn't allow you NOT to share your device's location. Cannot enter it manually, and the search doesn't even work since at the time you're submitting a claim you're no longer at the provider's office. Some quality of life improvement suggestions: after submitting, a button to submit another claim; remembering custom duration from the last claim, ex. 45 minutes for massage; receipts are pdf documents, not photos
Victoria Sharpe
1 year ago
The app deserves 0 stars. Every time I try to log in, I get a message saying "Oops, something went wrong on our end!" Very convenient that your app doesn't work right before the deadline for submitting claims. A bunch of scammers and pirates. Highly do not recommend signing up for Sunlife if you have the choice. What a waste of my employee contributions. Save your money and your time and find a provider that will actually give you the option of getting reimbursed for your claims.
