MyDigi Mobile App
September 01, 2024
More About MyDigi Mobile App
Experience hassle-free bill payment with the MyDigi telco mobile app. No need to visit the Digi store: pay your bills with only a few taps from anywhere you are in Malaysia!
You can also download past and current phone plan billing statements to monitor and keep track of your mobile bills.
Do you have a shortage of prepaid credits? Is your prepaid plan about to expire? To keep in touch with your loved ones, simply topup & reload your phone credit with the MyDigi app. Depending on the quantity of online prepaid reload you choose, you'll get more data, call time, and credits. With MyDigi, you can save both time and money.
Check and Monitor Mobile Data Usage & Switch Internet Plan
Monitor your mobile data usage, located under the “Internet” section, as displayed on the homescreen. The data quota and data usage are displayed side by side to give you a clear picture of how much data you consume and how much you need.
Digi users can also view how many days remain till their data quota expires out or is renewed for the next use cycle.
If you wish to check your other numbers' mobile data usage, go to the side menu, choose your phone number, and the usage information for that number will be displayed.
When your current Internet plan package expires, you can switch to a new one using the app!
Data Top Up and International Roaming Passes
Is your mobile data plan insufficient? You can topup and buy data add ons that are suitable for your usage and budget.
The data add ons range from basic Internet access to more intensive entertainment (games, music, and videos), as well as larger data purchase options for general use.
The 'Buy Add-Ons' tab on the homescreen or the 'Box of Surprise' page in the app can be used to purchase add ons.
If you are traveling outside of Malaysia, book an international roaming pass in advance to ensure a safe and enough data connection during your journey.
Simply select the country to which you will be traveling before subscribing to a roaming Internet package — it's that simple!
Support Section
Under the “Support” section, users can find the available FAQs under the "Self Help" common questions should the need arise.
If you cannot find the answers you need, you can navigate to the "Get In Touch" section to raise a ticket to MyDigi's agent for any inquiries.
You can even check the status of your ticket raised under “My Case Status”.
Digi FibreHome & Broadband Internet/WiFi
Unlimited High Speed FibreHome Internet Broadband Plan
Malaysia's best value fiberhome broadband plan. Get access to your home’s fiber and broadband wifi consumption data and pay bills using MyDigi telco mobile App.
Sign up now to get a FREE broadband WiFi router. Enjoy unlimited Internet & savings with Digi!
Digi EKYC App: Self-Registration and SIM Card Activation (Prepaid & Postpaid)
With the Digi App’s Electronic Know Your Customer (EKYC) feature, it’s easy to activate your prepaid or postpaid SIM card, just tap on ‘Activate SIM’ to begin.
This applies to both prepaid and postpaid SIM card activation! Now, everyone can enjoy Digi’s excellent coverage and fast data plans!
To learn more about the MyDigi telco mobile app, simply log on to https://www.digi.com.my/mydigi-app or https://www.digi.com.my/support/help-center/mydigi-app/box-surprise to access specific topics on the MyDigi app. Enjoy an all-new app experience on MyDigi today!
Latest Version
14.0.5
September 01, 2024
Digi Telecommunications Sdn. Bhd.
Tools
Android
21,933,060
Free
com.digi.portal.mobdev.android
Report a Problem
User Reviews
Louis Wan
1 year ago
I've been using DiGi for more than 30 years. Now the machines are in charge and operate the long established big company. Since some issues, you need to talk to the agents for immediate and better understanding to solve the problems. And nowadays they just send you SMS or ask you to continue to hold the line for decades. Huge telco company tiny budget for support team. But then, if you want a real person to attend to you, you probably have to wait for 27 minutes, and that was not guaranteed.
Roei junior
1 year ago
Naturally Digi is becoming more and more bloodsucking, back then when the deal is actually good and affordable for the economy I wouldn't bat an eye to buy a plan but now I have to do math just to confirm if said plans would even worth the money, as a long time customer that has been loyal to Digi for the first time I'm actually thinking of switching to other internet company
Tiara Lim
1 year ago
I'm a Digi Fibre user and I used to make payments and contact support through this app. I had to factory reset my phone and now I can't log into the app after re-downloading it. I get a message saying to enter an OTP sent to my email address, but I always get the email the next day even though the time limit is 2 minutes. I tried to send an enquiry through the CelcomDigi website but I get Server Error 500 when I try to check my status, so I cannot view any response or continue the enquiry.
Cecilia Phua
9 months ago
Reception sucks everywhere, especially within shops in KSL. I paid for high-speed data but wasn't working as described. The network is extremely bad. Getting from bad to worse.
Maisara
1 year ago
Horrible. I have been using digi for as long as i do, but one day i suddenly have no service. I checked and it seems that the no service doesnt stem from my area, as i also went out to another negeri and still no service. Called the digi centre and told them my problem, guess what they did? They sent out a report on this app, and it sent a reply back after 2 days saying smth about it might be the problem of my area.. I ALREADY TOLD THAT ITS NOT ABOUT THE AREA. Its been a month, and still no line
T Y
11 months ago
I couldn't believe a Telco company as big as CelcomDigi takes 2 hours to reload a credit bought via the app. Worse than 3rd world country. More to the problem, the app is very lagging and unresponsive at times
clarence ating
11 months ago
This app useless while I want to active my number . As to take pictures but not same as the ic . Other app is better . The quality of pictures tooooooooooo bad can't detect my face at all. Please give more 5 minutes to open it back wasting my time. Tq
Morgan Raj
10 months ago
Atrocious customer service. Called to enquire about credit deductions and was put on hold and muted. Waiting for more than 10 minutes till i got fed up hang up. Called again but problem was not resolved. My plan is free calls to all networks.
Gabriel Ting
11 months ago
Most useless app ever... Please optimize it for better user experience. Why do i have to login twice just so i can top up? Once to use the app, second time to top up. And can't you just remember my payment method and auto deduct the amount? Everytime i top up, i have to use 10 mins to do, it's so inefficient
张驰恒（Cheason）
1 year ago
The activation function is completely broken. The whole thing is a scam, buying a SIM card from convenience store that is impossible to activate. The self registration app does not recognize passports, and for foreigners who don't have a Malaysia ID the SIM card is completely unusable
Emirul Firdaus
1 year ago
Stupid apps. More than 2 months can't log in stuck at OTP code (received OTP after 2 mins, and often did not receive any OTP). Called customer service, not helping. Make a report to Digi, they closed the report by only replying "We did not received any otp from banking dll" then immediately closed rhe report and marked as 'completed'. Walaweh
Acacia Lee 1931
11 months ago
Worst service ever. I was being charged for roaming services for many times and raised a complaint to Support team via the app. I signed up the app via my Digi contact number and yet the CS team asked for my contact number, name, IC and even asked me to provide my bills in order for them to check! I clearly mentioned which are the months overcharged. CS said if require them to retrieve, I have to pay RM 10! Please do not subscribe to DIGI.
SANA is MINE!
10 months ago
Fix your app! Slow to go back to menu after redeem pin (more faster if using *123* method). And reload history sometimes not showing any. And one more, after redeem pin, I didn't receive any message in my Message box. Fix it all. You are a big company! And today, error occured (can redeem top-up pin)...
Farahiyah Ramlan
11 months ago
The buttons on ads/promotions when opening app is not functioning. The close (×) is not functioning too, making it hards, need to exit the app many times until the promotions dissappear and only then can access the app, please help. Thanks
Haoru (Obito)
9 months ago
I paid RM159 for unlimited data, only to receive this kind of service. I haven't been able to use my data for almost two days now. It's ridiculous!! For some reason it won't work when I turn my data on. And don't even get me started on the terrible connection; it keeps disappearing, even though I live in a city. A CITY.
Yee Leaf
1 year ago
Been trying to make payment (with card this time) yet kept failing. Error loading page etc after filling up details. Had to use online website only can. Stupid app. Rewards are quite useless too. The internet itself, still slow as arf. Always failing me when I need (glad I have a 2nd line to back me up). Pay cheap price, get cheap quali heh :)
Nr.H RH
11 months ago
I feel that the digi company is more accurate and the digi application has a technical problem, because I recently canceled the monthly purchase I subscribed to, replacing it with a new one. I have been using the internet for less than a month. It's out now I've only subscribed to it for 2 weeks. whereas the internet I bought is a one-month subscription. Please take seriously about this. We not idiot!!!!!
Chew Catherine
10 months ago
It is so difficult to pay via using the app. When it needs bank authorisation, i need to switch to bank app. Once i approved in bank app and switched back to Digi app, the transaction refreshed again! Imagine this same things happened for a few times, it is frustrating! Eventually I paid with Tng, albeit did the pricess twice too cz the 1st din gone thru.
cmsum cmsum
1 year ago
Monthly subscription (NEXT) is cheating money because if you cancel early, you immediately lose access to the internet although you already paid in full for the month. Free credits is also a scam because there's no way to spend it. It expires so early so your current plan hasn't expire, and basically you cant buy anything with it unless you buy addons that you don't need.
A Google user
5 years ago
App does not give me the option between login and sign up. Goes straight to the page for login. NB. Seem to have gotten a reply. Let me reiterate, it does not give me the option to register, just to sign in. When I key in my phone number, there is no option to sign up for anything, it just requests a password. Which I don't have. When I try to click on forgot password, it asks for an email, and later says my email is not registered. which I know.
