MyFrontier

Sarah M

4 years ago

The only reason I downloaded the app was so I could change my wifi password after resetting my router. After finally being able to use the app after "scheduled maintenance, " that particular feature is "unavailable. " So much for being able to solve a minor thing myself without having to call tech support. Maybe that feature will be available soon.

Rachel Horn

5 years ago

I'm trying to get my 2 accounts set up for billing and information purposes but am not able to do that with the app, even though all the info for the 2 houses have the same info, just different addresses and now apparently I have 2 accounts in my one account lol. Which was not explained to me when I set up a second address, they were like yeah no problem adding another line. Not once mentioned that I would have separate bills or accounts!

Joe Ernst

1 year ago

The app has asked me every single time I log in to add a phone number despite giving it every time. This time when I went to log in it wouldn't let me use the fingerprint sensor. Just an awful app all around. UPDATE: This is hilarious, since the comment said "this will be treated with the utmost priority" and I still haven't heard anything. I then fixed a billing issue yesterday that you guys got wrong, then I get an email saying "set up your frontier ID!" When I already have an account 😂

Lyn Banta

1 year ago

This app is useless, all it does is send you in circles. Giga the chat option just puts up a link. Which doesn't take you to anything helpful. The support wizard you would think would check for the problem. I'm over 70 years old. Getting down on the floor to play with the router or the set top box is not easy to do, nor am I a computer tech. I pay a great deal to have your service

Donald Wilkinson

1 year ago

Slow and unresponsive. I'll select certain things (like support>internet) and then it'll leave the spin wheel for about 2 minutes and then error out saying webpage not supported... I just updated the app too. And the AI bot isn't helpful at all. Always suggesting the opposite of what I'm asking or want. And then suggests I upgrade to my tech pro expert? I gotta pay for a human "expert" to talk to me? Huh.

Sean Dugas

2 years ago

I find it absolutely hysterical that the ONLY function that works in the app is the ability to provide feedback. Have not been able to use a properly working app with this service in 2 years. Undoubtedly the worst internet and customer service I've ever had to deal with. Fiber Optic 500/500 (throttled) with maybe 20 feet of wifi range - if you're lucky. Pray you don't have an outage for ANY reason, because you won't see a tech for 2-4 weeks, then they'll try to bill you for fixing it!

ed estes

3 years ago

The MyFrontier app has been a terrible experience for me. I sporadically receive bills via email. And as far as text alerts, I haven't been receiving those as well. Now the service. If you have any issues with service, you are on your own. Internet service constantly disconnects and reconnects randomly. Our TV service continues to pixelate on different channels, different TVs, and at different times. I wouldn't recommend this service.

Joshua Dorsey

3 years ago

The concept of the app is great. However, I don't think it works very well. You can't adjust anything with your internet plan or notify customer service of an outage or report an issue from the app with just a few clicks like its advertised. Also, it suspiciously says my download and upload speed is the exact same number every day. I'm sure the number fluctuates within a few decimal points or more just like cell phone signals do. I think the app needs some work but I like the overall concept

Jessica Habel

2 years ago

I'd give less than a one if I could. The app never can connect to my router, the speed is always intermittent. Customer service sucks and can't think outside the box to fix issues. The tech we have in our areas is awesome, so there's the one star I guess. Super disappointed with speed. I work from home in a call center and swear the speed gets worse each year.

A Google user

5 years ago

I see all the 1-star ratings, and I'm not surprised. This app is utter garbage. Hard to believe a large provider serves out this level of non-functioning software. Pretty shameful, really. Logging in at one point broke altogether until current version. Now able to log in, but bill pay doesn't work, and my router status is always listed as offline or unknown. Frontier should include a 'file a complaint' button in their next version.

A Google user

5 years ago

My service was interrupted because of a past due amount that DID NOT reflect in my online account, as far as I'm concerned I was blind sided!! Absolutely no warning of a past due balance!!! It only showed my upcoming payment due! Which I adjusted in my monthly budget! Very miss leading. I tried to resolve the problem but got nowhere. They were not willing to work something out! I guess their only out for their own profit!! Steer clear! Find an alternative provider!

Marc L.

3 years ago

It sucks because for one, its DSL. Two, can't change password to wifi with app. connection drops 4-6 times a day for a minimum of 4 minutes each time. When connected, it works pretty good for 1 device. Once you connect more than 1 device, you're in Buffer/Lag town from that point. Can't complain too much because I'm in a rural area so I gave 2 stars intead of 1.

A Google user

5 years ago

REDICULOUS. So they upgrade the app which is how I have always paid my bill. I can no longer access the app. Just says there is a problem try again later. I have uninstalled and reinstalled multiple times, spent hours and days on the phone with customer service and no one knows how to fix it!! Its an app, it's not hard!! Will be switching carriers far too many silly issues with Frontier, consider this app upgrade the straw that broke the camel's back!

A Google user

5 years ago

Useless app, have to drill down several levels just to pay a bill, once I'm on auto pay it should highlight that on the home screen. Oh and don't click any links at the bottom or turn your phone to landscape to read more or they will log you out. Get with the program Frontier, add some upgrades with all the money your saving on customer service and add-on fees and fix your app. Lastly, add fingerprint login, this is 2019, not 1996.

Johnathan Acosta

1 year ago

I've not been able to log in for over a year. Between the lack of technical support and the ABYSMAL billing dept, I'm now looking for a different ISP. I am 100% willing to pay extra to actually have useful mobile app/website and support team. If there were an option to NEGATIVE stars I would. In today's professional world there is NO reason an ISP should be having this amount of trouble with their system.

David E

1 year ago

This app is barely usable as is when forced to contact support or quickly reboot your router. However now it's completely inaccessible for a week because it's been disabled server-side! Are you kidding me?? Don't turn it off remotely when you're claiming you're "in the process of updating the app". That's NOT how you do things!

Corey Sloane

1 year ago

This app is incredibly user unfriendly. There are no phone numbers to call, only an AI assistant that loads about half the time giving half answers. They assigned me a trouble ticket number but absolutely no way to check that number in the app, or anywhere else for that matter. Frontier service isn't that bad, but this app is awfully designed. I'm sure that's the point though.