MyRogers

Jenn Cornell

1 year ago

Useful app when you can actually access it. Constantly being locked out because they keep changing things. My spouse and I both use it for our shared account, but we always have problems accessing it. Not everyone grew up on this technology. For those of us that are old-school it's very frustrating. One day we have access, the next we need multiple steps that don't work because we don't have access to the other related apps that we need all the extra codes for! Seriously!!

Sharon Kuepfer

10 months ago

I can rarely get into this App. Totally frustrating. Constantly being redirected to the website.

Obieyon

10 months ago

most useless nonsensical app. just links that takes you to their website which also doesn't work and is laid out like a toddlers drawing on a wall.

Jason Grimbeek

10 months ago

App is good, but constantly having to reauthenticate to it makes it unbearable. Highly recommend including biometrics like most other mature apps. This is a pain.

Cipriani Armando

10 months ago

I was using this app 4 months ago, now it won't load even after I enter my sign-in details? This is brand new phone, I just installed the app again, not sure what's going on but I'm not happy, I tried 3 times.

Mitch R

1 year ago

Update: still just an overall unstable application. Right now, bill payment is unavailable. Red error banner displayed. Has been like this for a couple of months now. Don't the alarm bells go off when certain mobile interactions drop off a cliff?

I C

1 year ago

This app has only worked the first time i used it. Typical rogers garbage. Its amazing to me that a multi million dollar company cant hire 1 guy to actually make an app that works. I hope they dont expect me to pay my bills because this is the only way i can and it doesnt work.

Daniel Ashton

11 months ago

This app is clunky and awful. Only thing good about it, is that I can pay my bills on it... When I can actually open the app. Oh and good luck figuring out when your next bill is due, cause it doesn't tell you until the day of.

Jon Szekeres

11 months ago

I just want to pay my bill. For three straight days I've been getting an error message reading, "sorry! Problem on our end. Try back later!" This is the best Rogers can do? Thanks for making me download a piece of garbage app that can't even function, you absolute morons

A Google user

11 months ago

I can no longer swap channels or make changes to my internet and tv package. They said they would fix it but it's been 6 months now. And yes I have uninstalled/reinstalled the app.

Darren Amos

11 months ago

Unable to login. Lot of people reporting the same issue. I've had this issue off and on for years. Amateur. Look at all the comments with the same issue with the same unhelpful response. I'm not going through the hassle of contacting tech support. Get it right.

Alex

1 year ago

This app allows me to see my bill which is very convenient, but for the 3 months I have had the app and Rogers the main page has been down. I haven't been able to view my usage, equipment, and packages. This results in having to make calls in order to resolve any issues (and there has been non stop billing issues). It would be nice if something would work as advertised with Rogers.

Guy Femmes

11 months ago

Total incompetent thieves. Tried to add a line to my acct. They messed up the Sim chip delivery via also incompetent Purolator no-brians. I havent even received the chip yet, but they billed me an entire month of service / fees... without providing any actual service, or the Sim. They refuse to refund the months fee, or have a manager answer the phone. Strongly suggest a different cell provider. Need to terminate several wanna-be 'managers'.

Amanda Bormans

11 months ago

Chat people and phone people never listen to the customer. Had an issue with my SIM card after I changed my phone number and I asked them to check the SIM after I got a SIM error with my new phone number. The chat support wanted me to check app versions.. etc. Already tried my manufacturer.. no help. Contacted Rogers chat and never had SIM checked. The best part about the app is if you complain the right way they try to fix it. Get rid of Rogers.. top service reps do not listen to us either. F U

Allie Whalen

1 year ago

The app is way behind when it comes to accessibility. My husband is with Bell and it's much easier to manage his plan and details compared to Rogers. The app seems like it belongs to some relatively unknown service provider rather than one that belongs to a service provider that is Bell's #1 competitor. Can't even use fingerprints to sign in unlike Bell. What a joke.

Matt Baumruk

1 year ago

The software is years behind, the clarity of the cameras is subpar, the inability to mass delete videos should you choose to do so is annoying, the storage space is insufficient and all this when the app actually works... if it wasn't for the insurance break I would give back the ancient equipment. Yours truly.. 25+ yr customer..

Sheldon Adcock

10 months ago

It is now 9 months later, and the App is still constantly saying "we've hit a snag something went wrong try again later" It's been saying that for months. I've tried uninstalling and reinstalling, and no change. I managed to get into the options menu, and through a couple of pages of phones before the same error message pops up.