Nixplay App

Dorothy Iverson

1 year ago

I bought this frame over 3 years ago. Maybe even closer to 4. It has been moved to three homes and it works as good as it did day one! We did lose the remote though. I reached out to support and they said, "so sorry that happened! We will get a new one out right away free of charge". I didn't even need to cover shipping or tax of any kind. What an amazing company. That right there will get me sending everyone to Nixplay. It is so user friendly. The photo quality is great! The best!

A Google user

5 years ago

Horrible App Amazing Frame is the best way to describe it. I have had this frame for about six months and the fits perfectly in my office. I get compliments on all the time and I love that it's size is bigger than others frames out there but I can't upload pictures on a regular basis. Drives me nuts! Currently the app doesn't even load, I just get a spinning wheel to nowhere!

Nicole Foss

4 years ago

App used to work great. Now it will not support Amazon photo memories or Facebook uploads. Lots of glitches. You will painstakingly choose to upload a max of 10 photos at once (or it won't load them at all) and then when you go to send them, the photos aren't the ones you just chose... They're the photos from the last time you uploaded so you have to start all over again. This has been going on for MONTHS!!!!

Rob Morton

4 years ago

Great frame and app. My mom's frame crashed after a power surge. I tried doing a factory reset but couldn't get it to work. I talked to a nice guy named Chez on the tech support and he told me the one weird trick I needed... Unplug the AC, hold the paper clip on the reset button, then plug the AC adapter in *while holding the reset button with the paper clip*! That did it. Thanks, Chez! My mom is happily gazing at pictures of her grandchildren once more. 👍

A Google user

5 years ago

App installed fine no issues except it will not upload pics. When i try upload pics it crashes. Update!!!: i thought updates would happen automatically but after a few mins i restarted the frame and my phone just in case. Frame works like a charm now. If anyone is having trouble with the frames gears just spinning do a full shut down of the frame and restart. Then check updates. Changing from 2 to 4 stars. I should have restarted it right away.

A Google user

5 years ago

The app is not opening on the phone and even if it opens it's just loading and I can't do anything. I tried several times in the last 2-3 weeks at different times during the day. I love the frame, but I cannot access it to modify the content where my photos are. And I tried to give feedback within the app and it was not possible there too. So I ended up here. Thank you for fixing the problem. The customer service contacted immediately and helped with the resolution.

John Woodburn

1 year ago

We've had our Nixplay frames for 3 years, and bought several frames for other family members to automatically share photos across all frames instantly. With Google Photos. For years. And now they decided to try to monetize this feature for $50 per year for every frame. Google Photos is free. I get it, Nixplay has their own servers and they cost money and we haven't paid Nixplay a dime since we bought the frames. But $50 ransom to use a feature that Google provides for free? Nope.

Marsha Hutton

1 year ago

There used to be a button on the home screen of the app to choose and send photos, its gone now. To send photos I'm forced to go to my friend's list and send them to each person one at a time. I thought I found a workaround for this by going into my photo album on my phone, selecting what I needed and sharing it to the app. The app opens, lets me add subtitles, then even lets me choose multiple people to send to but CANT/WON'T SEND. The button is completely unresponsive.

Marlene Wallace

4 years ago

Spoke to Ice, was having difficulty updating frame with new router. He was the best technical person I have spoken to in a very long time. Fixed issue in a matter of minutes and helped with another issue regarding new message notification. My Nixplay is the best and would be lost without it, particularly now with the ever changing travel restrictions. Thank you to Ice, he was awesome, very knowledgeable and made sure all issues were resolved before terminating call.

Andrew Kulich

5 years ago

The concept of connecting to my Google Photos is great. The execution of the concept is poor. When I go to create a playlist from my Google Photo's, there are times where none of my pictures show up. I have to exit attempt to create a new playlist several times before my available folders show up. Also, it would be great if the search feature returned, instead of having to scroll through my list of folders each time I want to create a new playlist. The times where my google photos appear, there is no problem adding them to my Nixplay frames. It's just a hassle that it only works 20% of the time, causing a lot of frustration on the user's end.

Avis Russell

10 months ago

As I was setting up my frame after not using it for a couple of years, Nixplay staff was most helpful in replacing my missing power cord, helping me get my app. running properly, and retrieving my photos from archives. When I had difficulty seeing my pictures on the app/computer, Joe was most helpful correcting the problem. Thank you very much!

S Bell

1 year ago

I have a Nixplay frame, and we lost our remote. Customer service was unbelievable. They sent me a free remote. I then had major problems with connecting it to our new wifi network. Anthony at Customer Service emailed me back and forth all day walking me through the process step by step. He answered every email within minutes. This frame wasn't cheap,but worth the service it comes with should you have a problem. Thank you Anthony!!!

Jayla Gilbert

1 year ago

My 8-year-old frame suddenly stopped working. I contacted customer service via email, and received a prompt response with instructions for a different method of resetting the frame. Long story short, the Nixplay customer support team is phenomenal. Senior Technical Support member Joe quickly responded and clearly explained each step, and ended up securing a substantial discount for me on a new frame. Before this experience, I was considering switching to a different frame company, but no longer!

B

10 months ago

My first Nixplay frame, didn't work. It was a gift. I promptly chatted with Nixplay associates by chat on their website. I did what they said to do, and it still didn't work. They moved my conversation to email, giving me a more personal experience with their help. They ended up giving me a new frame. They appreciated I tried to respond to them fast. They were very easy and fast to work with. They are very professional. I am so glad it ended so happily, with the new frame.

Barb Readel

10 months ago

I was having challenges getting my frame and phone app synced. I contacted tech support thru the chat function and was fortunate to get Par on the other end. Several of my settings needed to be updated to get my ownership and email address correct. Once my app connected with my frame, Par helped me get the albums I saw on the app over to my frame. Par was patient and knowledgeable in getting all my set up challenges resolved. Greatly appreciate all the support from a knowledgeable tech!

Aaron Schlaegel

11 months ago

It often works too upload photos both via "send to", and searching. Unfortunately, the app also frequently fails at uploading and the only choice is to upload again. Another issue is it seems the service supports videos but the Android app doesn't support "send to" for videos or searching for videos.

Michelle Rogers

11 months ago

I am tech challenged. I haven't used my frame, except the original setup about 2 years ago. Evidently, it was offline and I couldn't find the remote. (I had even forgotten it came with one.) I used the Chat service. Martin resolved my issue in just a few minutes. Easy peasy and I have another remote being shipped to me. Thank you, Martin!