OTC Network

Shelly Hebert

3 years ago

Well it's great that it shows your available balance and you can scan items - but what the actual f--k it covers??!? Are you alluding to that I must walk around Walgreens scanning every darn item in the store to see if it eligible for using my OTC card?? It would be nice and more helpful (useful) to include what items are covered. Basically, this app is pretty useless. All it does is show your balance, a scan item feature, and a link to a web page to show "available discounts" at certain stores.

Jeanne Cervantes

4 years ago

The app on my phone does NOT work at all. the numbers are superimposed so I cannot see my OTC 15 balance. I cannot scroll to see if something qualifies on OTC monthly or the wellness program after I have scanned an item in the store. ( I cannot scroll to see the green checkmark.) I uninstalled APP and reinstalled it and re-added my Access number to no avail. I have Samsung S9 updated phone.

A Google user

6 years ago

I had no problems until the update. App works fine, however I use to be able to store all 8 of my children's cards in the app. Now that the update has taken place it only allows me to store 5 cards. In order to use the other 3 cards I have to DELETE 3 of the current cards to even see if there's a balance on the remaining cards. Extremely inconvenient since I don't have them memorized.

Susanna Lampkin

3 years ago

most of the time it works sometimes internet in the store seems to block or slow scanning of items... need more acceptable stuff.. alot of things you think would be acceptable are not.... you can only buy the same items so many times in arow...a row.... either that or web page needs to be more informative of what items are acceptable... very time consuming makes getting in and out of the store harder slower

nina corbett

3 years ago

When I scan the barcodes of items I am sure are allowed, as a test, the items are denied. The same thing happens when I key in the barcodes. I have reinstalled the app, re-registered my card and called in for help. My choices were to skip the scanning and simply use the card at the register, or to request a new card. The card was not usable at the register. Requested a new card and have finally received it. Tried 2nd card and it does not work. The issue must be in the app itself.

steve biffle

2 years ago

This new version has many problems. First it did not recognize my previously registered and verified login. Attempts to change my password did not recognize my verified email. Calls to support were not helpful at all. They had no clue as to a solution for my login problem. I finally figured out that I had to create a new login, which did sync with my OTC account. When scanning items I have to "select a retailer" every time. It doesn't remember the retailer. Doesn't stay logged in. Pls fix.

David Pemberton

4 years ago

It's pretty straightforward, gives you your balance, let's you scan products to see if they are approved items or not and well that's about it. Make sure you have the scanner set to the correct store or it will reject everything. I wish the app had a link or something to the list of all the approved items. Yes, there is a list but you have to go hunt for it on the web.

Loretta Passwaters

4 years ago

The app only shows 4 stores, 3 of which don't exist in my area. The major retailers, Walmart and Walgreens aren't listed. It's annoying scanning multiple items to see if they're eligible, most of which are not. I have to use the website which defeats the purpose of the app. Not to mention I can't figure out the brand names and I was able to purchased items that weren't on the list. 🤷 With that said, the items I am able to purchase save me a great deal between vitamins, and allergy medication.

Cornel Buckley

2 years ago

The new software is garbage! It will no longer accept fish, chicken or turkey parts (breast, legs) as healthy foods, only ground-up turkey meat. I scanned, as well as, typed the bar-code in manually. The old software did. It also won't update the account balance unless you logout (refresh is gone), then log back in! You can no longer stay logged in, as soon as you remove the app from screen, it logs you out.

M B

3 years ago

I hated this app at first because it simply did not work. But eventually the developers fixed it. It is now very reliable about scanning products in the drugstore to see if they qualify. I've never had it misidentify an item yet. It could stand some further tweaking in the user interface. But at least it works now. And to those who want to see the full list, just save the web page to a PDF file and put it on your phone.

B A

3 years ago

It's ridiculous that you have to scan each item and "guess" which item MIGHT be. accepted. Unless this App includes an actual list of approved items, as the web does, it is frustrating and useless!!!!!!! OTC approved items are so random that you could spend hours scanning everything. If there were a list on this App you could use the scan as a backup just to scan for items that might have not been put on the list yet. But as it is, this app is not well thought out and is VERY FRUSTRATING

Arkansas “Mountain” Man

4 years ago

I installed it on TWO DIFFERENT OS of Android phones (one running a very new version, one an older version) and it never went past the splash screen. I noticed I'm not the only one having that problem. Play Store didn't say it wouldn't work on the phone, like Play Store often does. Their online site works great 👍. What good is a program that doesn't work? REMOVE it or FIX THE PROBLEM! No acknowledgment of the problem from the staff! I tried again after MONTHS, STILL WON'T WORK!👎👎👎👎👎

D Brown

1 year ago

App is less than useful. Pop-ups for retailer list shows up blank. Searching for items is not convenient- brand name search brings back broad similar word search with cryptic descriptions and multiple pages to look through. For added convenience, the card is currently not working online. Finding where to use it locally and what products it can be used for is nearly impossible. At this rate, I won't be able to use my benefits as they expire. What a crock.

Ruth Waterman

2 years ago

Update: They brought back the old version! It works so much smoother!! And I can have my card and my husband's and see the balance now! Thanks! If I could give it a zero I would. Please bring the old version back! The new version is very cumbersome to use. Why do I have to sign in each time!! Harder to scan items, and as the main shopper I used to be able to have my husband's card and mine on the same app so I could see both balances. You can't with the new version of this app.

Linda Stockdale

2 years ago

OTC did respond to my review. After uninstalling multiple times and waiting a few days to reinstall, app is finally working properly. If I could give it a zero, I would. won't even open, so I can't scan any items. I've been trying for three days, just a spinning wheel and saying just a moment. I've uninstalled, which often helps when an app is having issues, but no luck. All the updates have made it worthless. It worked fine last year.

David Eaton

1 year ago

This app used to be great as an alternative to swiping the card, but now presents a message saying the Scan To Pay feature is down for maintenance. It's been down for maintenance for more than a month now. This is important since the card relies on a magnetic strip, which has failed me more often than not. I never know if my insurance benefit will be accessible when I need it. This looks bad both for OTC Network and for my insurance carrier.

Sue Weber

1 year ago

The app used to work fine until a few months ago. I thought it was the new phone I got, but now I'm reading about an update with the scan to pay feature. That's the issue .... My phone does not reflect Scan to Pay and the card with the barcode, which I discovered when I was in line to pay and I didn't have the physical card on me because I use my phone. What a pain in the butt! I prefer to use Tap to Pay because there continue to be issues with skimmers, and Walmart is a place that gets hit.