PesaPap,Family Bank

A Google user

5 years ago

This app is just terrible, first, reseting pin requires you to go to the bank, the customer care at your Imperial Express branch isn't helpful either, transaction fees are extremely high, you're even charged to check your account balance, the app is buggy, freezes and stops all the time, mostly loging in is next to impossible. Mobile banking should be convenient, this app is the complete opposite. I'm uninstalling it and swtching banks! The services here are very POOR!

Patroba Owade

1 year ago

I'm happy for this update, i can now manage my cards easily. Thank you so much

Javan Wandera

1 year ago

Best and reliable at any given time

A Google user

6 years ago

This is the worst mobile banking app I have ever met. Errors and inconveniences every time and a really poor user interface. I have to navigate deep to get services and again the services aren't available. Wait, I forgot to mention the highest transaction fees. You almost charged me for login in. You have to do away with this and build a whole new app that fits to be called a banking app.

peter kariuki

1 year ago

First of all, they needed to do something on this app because when I deposit money or customer deposit money to the bank the app doesn't reflect and update the balance it takes time. So it is very tiresome because you cannot use the money as emergency when the customer deposit or when other person deposit money for you. very boring . can rate 6/10

Owacho Joseph

1 year ago

The is easy to use,one can make first transactions using the app it is really really reliable

Denis Kiriinya

1 year ago

Truly exptional ..it's so reliable am so confident because it never buffers or hang at any given time

Paulette Maina

5 years ago

It's really bad that I have to visit the bank just because I updated my phone software, that's unrealistic. I don't understand why I have to be charged everytime I check my balance. You need to have a balance pop up like Equity bank mobile app. The application needs to be revised and updated. It's so hard to manoeuvre around it and it has so many unnecessary pages. Make an all access tab for easier use.

online 254

1 year ago

Am trying to withdraw and it's just telling me failed try again later and in help section there is no help even....what is this now

Antoniah Ngonyo

1 year ago

It is good and I love the app, efficient and reliable.loans is available .

Wesley Odhiambo

5 years ago

Poor customer service, getting a loan limit on this app is not easy, I can guarantee that. I have had the app installed for close to 2 years now and only managed to get a loan of 1500 from them once, when I installed it, after that. I pretty much never qualifed for any other loan. There are a lot of changes on doing anything on the app, except checking loan limit and transaction charges are very high. Even making a savings on the app require you to pay for the service

Patrick Malel

1 year ago

Nit working well. It keeps crashing

DUNCAN BARAKA

1 year ago

Don't waste your time here it's the poorest app once you pay registration fee they won't send you your account details and customer care service won't help you I hate it 💀

Henry Mkenya

1 year ago

Very reliable, accurate and convenient at all times I have used it loan available depending on your activities I love the service add the other bank transfer.

Edwin Onsongo

1 year ago

They charge for the very basics. You can't even access your transaction history without paying.

Patrick Mbogoh

1 year ago

Not a great one, Allocated a micro loan limit which I repaid as scheduled, even before due date , then I can't access another.

Caleb Kwemboi

1 year ago

The app is great but it gets annoying once the phone is updated, it isn't accepting my security questions and now they want me to visit the bank just to restore access via phone. Why not just use a simple code to the number or email. I don't have time to visit the bank for this, make it easier to restore access via mobile Services. It would really help us.