Vineet Dixit
1 year ago
Service charges are way too expensive as compared to other apps. Why a person have to pay 25% to the app for one booking? This is worst marketing technique. Please see other apps which also connect owners with customers like bla bla cabs etc they don't charge a single penny. Be aware users they Charge almost 1/4th of the fee.
Samit Nair
1 year ago
Worst interface and the platform functions like a child made this app For example Chat with a customer... U can't go back... U have exit the app to select another job Make changes to the profile... The app repeatedly crashes Delayed chat notifications... The chat interface poor Poor chat response template.... Don't even make me talk about your AI... In the era of gpt ur app functions such pathetically.
Ravinder Kaur
1 year ago
A very helpful service for those who need help to feed and accompany your pet while you are away. Trustworthy as well. Will book again in future. Thanks.
Keerthi Priyadharshini
1 year ago
I am a pet sitter registered on this app. This app is a cheat. I offered dog boarding service to a client on this app. The client marked the job as complete once I finished boarding the dog and handed him back to the client safely. The client paid for the service. The app refused to pay me without a written review by the client. The client's money that is rightfully mine is currently held by PetBacker. This app is a cheat. Don't offer your services on this app
Pat Williams
1 year ago
We've used Petbacker successfully to review and meet 2 very satisfactory house/pet-sitters, the first of whom has emigrated, hence #2 ;) Will definitely use it as a resource again, should the need arise.
sharzilamh
1 year ago
Thank yoy pet tracker for buildung this platform. I was so worried to leave my fur babies behind for long holidays as i prefer my cats to be at their own home and not in the pet hotel. With this service; i could finally be able to do that. Any chance for a plant care taker in the future perhaps?
Chelsea Day
1 year ago
PetBacker is a game-changer for pet owners! This app makes finding top-notch pet services a breeze. From sitting to boarding and walking, it's all there. With quick quotes, rate negotiation, and personalized matches, I've had nothing but great experiences. Trustworthy and reliable, PetBacker is a must-have for any pet parent!
Tom McMahon
1 year ago
Terribly complicated app and the fees are extortionate. We charge £30 per dog per night. for us to get paid our rate, we would have to charge customers £40 on this app! Give it a miss. There are lots of other options out there.
Pooja Pai
1 year ago
This is the most amazing and helpful app for pet owners to connect with like-minded people and your one-stop solution to all your pet needs. I highly recommend every pet parent to use this amazing app for a stress-free journey while raising your pet💕
Hamna Ayyub
1 year ago
Its a great service and I will definitely use this app again with our next traveling. All booking went smooth and the good thing is that that you are always in contact with pet sitter and they keep you well informed.
khadija risalawala
1 year ago
If there would be an option of negative star would have given that as well. Totally useless app . Have requested for cat grooming multiple times I have got 0 responses to it. Totally useless and waste of time app
Yvonne Lim
1 year ago
Very useful app for pet owners like me! Customer service was excellent and very responsive, I had to cancel one booking because the pet sitter gave misleading information and when I arrived at the location, I was not comfortable leaving my pet there. Contacted customer service using the app, was immediately refunded so I could quickly rebook with another sitter I used before. Went on with my vacation with a complete peace of mind.
Sonia Gm K
1 year ago
Have tried many times looking for a pet boarding but many times, their profiles are not up to date and sometimes, no one responded to my request at all ☹️. App is also not user-friendly. I cannot search by area or the price of the boarders. Even though I can book mark or put as favourite for some that I'm interested in contacting, I cannot send my request to them all at 1 go. I still have to send individually. What's the point of having a favourite icon then. 😮💨
Sree
1 year ago
This is a great option for those who are worried about their cats while planning for a vacation or some emergency. I stumbled upon this app while looking for a boarding for my kitties and the app is so user friendly and ensures privacy by not sharing the contact or any details. You can chat and choose the option for boarding. Everything was very smooth with daily updates from the petbacker I chose and my vacation went stressfree. Wonderfully designed app!
Mack S
1 year ago
Was a little difficult initially to find the right person for me, with some high prices and distant location. But after a few days searching, the selections got better and we found Kahu Aloha Boarding who was close to me, offered a reasonable price and seemed great. It was the best decision we made. Thank you PetBacker and Kahu Aloha.
Abel Rodríguez Martín
1 year ago
I don't receive notifications when someone answer me. Also, when you change to another app and come back, you lost the message you were writing. Edit: I just received a notification, thanks for fixing it. But it has sound even if the phone is silent.
Mike Pajota
3 years ago
Works differently on the app versus on a computer. Easier on the app. You'll still need some time to get acquanted with the app. Needs way better notification. Once in a while I'll get notified of a potential guest, mostly I have to check a few times a day. Probably lost some clients due to long response time because I wasn't notified quickly on my phone or not at all.
A Google user
5 years ago
It's a great way for pet lovers to connect but some features of the app are horrible. One cannot update dates/ night after booking. One may require extending at times. The selection criteria for booking a job is not properly synched. For cat sitting, the only option I could select for hosting the cat was to select the one where I was supposed to walk a dog n upload pictures of dog walking and pooping. Even distance calibration was incorrect as I never took the cat out. Some specs can be fixed
L T
1 year ago
As a pet sitter/walker, it is quite annoying that everytime my screen shuts off or I exit out of the app the timer restarts and I lose track of how long I've been taking care of my clients. Also, it does not track my distance walked at all. It would be cool to upload multiple pics at once rather than just 1 at a time, that doesn't make any sense. It's a solid app that has room improvement.
Paul Bergen
1 year ago
The worst apps are the ones that you think will work well and make life easier -- and then don't. This one is clunky, clumsy, counterintuitive, complicated. Yes, some of it may be intentional, to make sure you don't go around the app and cut it out of the transaction, some perhaps to protect the entrepreneurs who use it. But it seems there's always one more step to complete some booking or reviewing function, wasting time and effort.