Name: Procare: Childcare App
Rating: 4.80 (8374 reviews)

Taylor Revilla

3 years ago

Was great but since most recent update it no longer shows pictures. I thought there wasn't any until I checked the emailed report at the end of the day and saw all these pictures I missed. It works perfectly fine on apple devices and in the chrome browser but the Android app is no longer showing pictures. It's incredibly frustrating when the teachers ask if I saw something they sent and I have to tell them no because the app won't work.

Divya Aigal

3 years ago

The app is good. But while playing videos many times, I have to click play then exit the app then play again to actually play the video. Doesn't play videos seamlessly. One more suggestion for nap times, can you also show the total nap time along with nap start and end times? That would be helpful to know at a glance how long did my baby napped during the day.

Winn P

2 years ago

My main complaint is the "tap twice to exit" setting, which is very annoying for anyone who uses gestures instead of physical or virtual buttons. That gesture (swipe in from edge) is hard to do twice in a row quickly enough to register as a double-tap. This is the only app I've ever seen that makes this unfortunate UI choice. Instead of the notification telling me to "tap twice," please just make that box say "click here to exit" like other apps.

Gleb Gudkov

1 year ago

Rudimentary and clunky UI. Payment system utterly broken. Cannot add bank automatically, just throws a generic error. Manual amount verification doesn't show up. Debit card payment treated as credit with exorbitant fees. Can't add multiple payment sources. Had to pay the fee for using a credit card as that is the only thing working, on purpose or just bad coders?

Michael Stanton

1 year ago

I'm happy now! QR scanning works and I no longer have to sign my kiddo in at the front desk. Saves me time and speeds up the process! Thank you for putting resources to this fix. Sadly this app doesn't seem to function using the QR code. The camera permissions doesn't seem to work and is glitched. It says it's approved in Android settings but doesn't work when I push the camera button. On iOS it works fine.

Chris Bailey

2 years ago

This app works well for IOS devices, but the experience isn't the same for Android. You can't zoom in on photos in the android version and the notifications do not work consistently. I have to check the app regularly for messages from our daycare because the push notifications haven't been working. Update after developer response. Notifications are turned on they just don't consistently work. I know I can download and zoom in, but you don't have to do that for iOS (which was my point)

S.J. G.

3 years ago

So far so good! I am a teacher, and the capabilities of this app are amazingly convenient, as well as user friendly! An outstanding communication tool to keep parents and staff in the loop, track attendance, post projects, documents, and set up the daily schedule and make adjustments as needed, and so much more! I've yet to find a downside (if one even exists, lol). Procare has really raised the bar with their app; I couldn't imagine going without it now!

Benjamin J

2 years ago

Hi, this app is such a great concept, it really enhances the experience of being a parent :) that said, some things are rough around the edges. Photos are nice, but the viewer isn't very advanced- you can't even zoom. My workaround is to download then view in an editor. The video doesn't play natively either, so I have to open in the stock video player. Other than that, great app! So glad our school uses it!

A Google user

5 years ago

It's really nice for communication with teachers and staff. The payment portion works fine but it is very basic in that it does not itemize or show payment history. There is a fee to use the payment option but that is reasonable. Unfortunately the photos cannot be zoomed in. The app also lacks some of the functionality that the online version has so you will still need to open a browser to add photos of kids and family members to the pickup list and some other things.

Megan Nejjari

2 years ago

Ever since the latest update, I constantly have to login after every time I close the app (but do not log off). Is this a bug that is going to be fixed? I also do not like the tap twice to exit feature. It would be nice to also be able to react to pictures and notes posted on the app. 8/2/23 edit - still having issues. The app is now so slow in loading. Whatever is being done in development isn't working. This app should be rolled back at least to 2 versions ago. I've deleted and reinstalled.

Tanya Taylor-Turkson

3 years ago

Getting activity pics and naptimes for my kids is great. However, you are not able to zoom in on any pics unless you send the link to yourself and open it from there. Both pics and videos show a download symbol/button, but it doesn't do anything when you try to click it. The videos cannot even be sent as a link, so they are unreachable outside of the app. It would be nice to zoom in and actually send or save these videos to see in the future.

Selena Holland

2 years ago

I love the fact that I can keep up with my child throughout the day. I just wish you could add or eemove/save photos. What a missed opportunity, otherwise.. I'd give the app 5 start! I'd love to see more with the pictures aspect of the app... I also wish I could change profile pictures and I believe they should allow the parents and emergency contacts pictures as well, for safety!

savannah elizabeth

3 years ago

I'm a 2 year old teacher, and this app is literally the BEST. We can put their diapering activities, pics and vids, meals, naps, and even curriculum objectives on there. We can communicate directly with the parents (as long as the front office management team sends it through)! It's just amazing. Can't recommend this enough for daycares to start using <3

Karen Gomez

2 years ago

Update... after my original review below, where i had given it 3 stars. I got a response from procare solutions. I am still not receiving notifications, and yes, all my push notifications are allowed, so I've lowered my review to 2 stars The app is not the greatest. Unfortunately, this is what my childcare provider utilizes it constantly crashes, and a lot of times, I don't even get notifications when they send me messages. I like the idea, but it needs a lot of work.

Batool Husain

4 years ago

I use this app to track both my kids' activities at daycare. I find it simple, intuitive, and delightful to use. Switching between the kids is seemless and smooth. My only suggestion: find a way to persistently show the dates as one scrolls through the feed. I easily lose track of which day I'm looking at. Additionally, it would be amazing to have an album type view, where all the pictures automatically show in a gallery format.

Shannon Gregory

2 years ago

Overall, I enjoy the app. However, since the last update I've been continuously logged out of my account on the app, having to sign in again daily. Sometimes this happens multiple times a day. None of my log in information is saved (and can't be saved) so this has been very tedious. Never encountered this in the past, please look into a fix. Thanks!

Song Luan

4 years ago

pretty smooth experience and full feature support. No major bug. Very impressive for an app in this category. Overal app performance like speed can be optimized. One Nit on user experience: should support swipe between photos and videos once a user click to open a video or photo. Now I always need to back to timeline and click next photo or video.

Ian Vidaurre

2 years ago

As someone who works in this industry, I will not resort to calling an app "Trash" because a feature doesn't work. Overall, the core functionality works as intended and I have minimal complaints. There is a recent bug where when I receive a notification and I press it, it opens the app and rather than opening the notification, it takes me to the login screen. It is very inconvenient to have log back in each time I open a notification. There is a noticeable delay also when logging in.

Bret Wood

1 year ago

This platform is terrible for documentation. Videos, photos, and newsletter formats are often not comfortable. Videos often will not be able to be played and documentation is lost and videos and photos will be automatically sent in the incorrect orientation and croping photos in random ways.. The staff at my school is having difficulty adjusting to this app. I recommend this app for printing attendance lists or messaging parents only. Admin tried to contact support/ hours on hold.

Susan Huynh

1 year ago

Hello! The app is generally really good with staying in communication with the daycare facility and up to date with the children's daily activities. However, this recent update has a bug that does not allow the camera or location features to work when signing out your children from the facility via the QR code. It keeps saying to enable phone settings but it already is. Please fix the bug! Thank you!!!