Michael Doyle
1 month ago
update broke the game and forced me to play in a new server. customer service has not gotten back about the credit due to me from money previously spent or the lose of the gems I had (over 421k) seems it's best to not spend anything on a game that can take away what you have paid for and not be bothered to help make up for it. response will likely be to contact customer service, but attempting to every day for over a week has gotten nowhere.
Brian H
1 month ago
Well this has been a fun little game, but there was an update on 9/12, and now I can't access it anymore. Get stuck on the loading screen with some sort of start up exception error.. EDIT 9/15....they got it fixed and back in the game! EDIT #2 11/8....Last update really messed up a lot of the functionality. The apparent solution is to go to a new server. Only problem is the app has no way to select a new/different server anywhere. CustService has NOT been helpful with providing directions.
D Davis
1 week ago
This game needs some serious optimization. In expedition. The enemy although a lower stat, is extremely hard to beat and it even looks as though you cause no damage. I'm lvl 70 fought a lvl 60 and got beat? Uninstalled for now.
Sami
3 days ago
The beginning is painfully slow and the story you are forced to sit through is boring and cliche. Nothing like the ad I saw and that sucks in this case because the ad was more interesting. Not worth my time, but maybe worth yours.
Nathan Klein
3 weeks ago
I highly recommend not playing this game. I had invested money and time into this game and they stopped supporting the server I was on. I reached out for a refund based on the lack of support for the game. I was told to start on a new updated server and I would get some compensation but not equal to what I spent. Now that I started on a new server they tell me I need to start again on a different server to be compensated. I would not trust this game to spend any money as they might abandon you.
Mark Clifford
2 weeks ago
this game keeps kicking me out It keeps saying something wrong with connection to Google play store and to reinstall the game I've done it 3 times now and keeps saying the same thing you need to fix the problem it's very annoying to play when it is doing that. so that's why only one star
Denise Santoyo
1 week ago
UPDATE on 12/11/2025: Do NOT download this game. Each time they continue to release "updates" the game stops working. Customer service does NOT exist and the in-game service is a bot that does absolutely nothing to resolve the issues. I have contacted customer service numerous times via email and they NEVER respond, except here. But still no fix! RESPOND TO MY EMAIL! Do NOT download this game. They steal your money and then claim they did an update, which just stops you from being able to play.
Donald Garretson (Don)
2 days ago
Typical ads don't 100% match game play. It is just another "join an alliance or die game". It is free to play, but to become perk enough to grow you need to spend a lot of money. Good concept, terrible execution. Would have been good PVE, but just another dime-a-dozen PVP.
Sporadic Hobbyist
1 month ago
RIP OFF!!! if I could add pictures to this review you'd see the screen shot of conversations I've had with customer service, THERE IS NO SERVER VS SERVER - at the time of writing this, server 1 through 15 have been deleted and everyone was told "sorry move to a newer server" - that's why newer servers are being built so fast. don't spend money on this game, this game is nothing more than playing hide and seek and mineing for nothing when you base is just gana be deleted against your will - WASTE
Troy McPhail
2 weeks ago
spent a lot of $ on this game. game developed a loading error. and I cannot get into my account I've been playing on for a month, which I am the r5. customer support suggest I just restart the game under a new account. and create a character for my server. that leaves my alliance stuck with a ghost as an R5, and no compensation to help get my raft level back up. what a joke.
Eric Beaugh
2 weeks ago
Overall this game is very misleading, the servers are scripted with updates that eventually end not long after the server begins (2 months). After that there is no new content updates and only the same events over and over. Do not waste your time and money investing in this game.
William Walker
4 months ago
Too hard to start at low levels. It is almost impossible to level your raft to improve your heroes to win the required battles to level your raft. It's a catch-22. In higher levels, you need to train troops to level your raft, but your training facility only holds a certain number of troops. So if the facility gets full you are stuck.
Maci Dow
4 months ago
Just started playing it's a good game thus far. I hope we don't have alliances, I'd rather play solo, but I hate tutorials that force you to play their way. You should offer an option not to play with the tutorials, because some of us have played games like this for many years. We know what comes with it, so maybe make an option to bypass it and create a section in the settings where, if we want, we can go back and read, just in case we come across certain sections of the game we are unsure of.
Demoness NaNa
1 month ago
After the forever taking intro/tutorial, I got tired of waiting to actually be able to play just to be interrupted with more "story" I couldn't skip. I get bored easily. I either want to watch videos or play, not both. Other than that, it looks like it could be fun for people without ADHD.
Mike Beck
1 month ago
And again. Exact same issues: once again an update destroyed the game. I'm playing 5 games on the same code base and this is the only one that manages to break, much less so overwhelmingly, upon updating. you can't cook, search or upgrade. soft-locks are prevalent and half the tutorial is back (and often showing in the wrong situations). I bet I get a fake reply saying that they're sorry about the trouble and to contact customer support. people have been, CS apparently isn't answering anyone.
Renshai
1 month ago
This is the third update that things have been majorly messed up. I've been unable to access this game since the Halloween update. It's stuck in a loop. This means I cannot find my customer number because of this loop. My raft is level 79 and it's stuck in a walkthrough of the arena. It's impossible to get to customer support while stuck in a loop.
Frosted FrostieMcFlurry
1 month ago
Love this game! the quality is good and gameplay and the stories! Just like the ads showed 🫶 doesn't lag smooth gameplay and its entertaining!!! 😇😎 Though... when I went to a war thing to customize my avatar thing the downloading takes up a lot of storage and takes too long and there's no way to cancel the download and you have to wait for it goddang....🔫
Corey
1 month ago
Again, after updating, game freezes after forcing me into the tutorial. A tutorial, after playing this game since its inception. I have not been able to play for 2 days because of the errors. I've un-installed and reinstalled 3 times now, and the game still gets stuck at the same point of the tutorial- right at the lesson about the Arena. Fix this now and stop with the mega updates. Your staff is not competent enough to conduct such an update. Also, you need to merge old servers with new servers
AirForceMTB
2 weeks ago
I enjoy it for the most part, but it seems to not have a server vs. server feature right now, and that directs a ton of conflicts inside a single sever, creating an unfriendly game environment. Players, especially p2w, get bored incredibly fast as once you hit endgame, there is no competition at all, and they start zeroing everyone else. I would like to see a f2p friendly way to get the second builder and/or rss spot permanently or even on rent like the VIP.
Katie Belk
2 weeks ago
I just installed this so I can rate the ads. I am being inundated with the ads for this game. it interrupts videos I'm watching while playing other games, there's no skip option, and there's no way to mute the sound (which comes in much louder than the game or video instead of leveling out). Developers, you really need to fix this issue or get on your marketing team.