A Google user
5 years ago
Right now it only works when calling out . It does not open when receiving a call. I can not hear on the phone that is why I installed this. I have gone into settings and gave all the permissions. I f I can get incoming to work. I will probably raise the rating.
A Google user
6 years ago
I'm deaf. Why should we have to pay a monthly subscription to even use it When we need to use it to make out going calls to make appointments? I rely on this kind of app to make appointments!!! Let alone we deaf people have to pay our own regular monthly cell phone bill and Roger voice wants more money to use their app. That's expensive! So no thanks!! I'm installing!!
Susan Howard
2 years ago
This app is brilliant. I am profoundly deaf and had to ask other people to make my telephone calls. The transcription is really quick. I was actually quite emotional the first time I used it as it made me feel normal and like a hearing person. It's given me independence. The only reason that I've given 4 stars is that several times I've been cut off in the middle of a call. Otherwise it would be 5 stars.
A Google user
6 years ago
As a mute, I loved being able to make calls. The problem lies in the fact that I wasn't issued a phone number. Then, it took their customer service 2 days to respond to my initial query followed by an additional 6 days to actually address the issue. That is 8 days of not having the entire service. When they finally got back to me, the phone number did not work. It was not connected. In what way is an 8 day wait for basic customer service acceptable? The transcription was pretty good.
Buck Joiner
4 years ago
I installed Rogervoice and tried it several times. It simply did not work anywhere close to satisfactorily. Signing up is easy. Canceling is damn near impossible. It took 3 days for their website messaging people to get back to me. Billing is extremely obscure and goes from PayPal to Google to Freedom to Rogervoice. It is very important for you to understand that you cannot cancel the service via the Rogervoice website. Let the buyer beware!!!
Godforgive3
3 years ago
$30 a month is ridiculous. Everything they are using us free software. $30 a month I could buy a real hard of hearing device for phone calls. This app doesn't even allow you to modulate the coming voice. Just a cash grab. They try to tell you app to app calls are free but that is useless for 90% of calls.
A Google user
5 years ago
Voice recognition isn't always great, but if one party can hear ok, it's actually still pretty good. Definitely faster than typing and I still get to hear the other person talk. Great service and I hope you keep it going. Definitely improves communication experience for deaf.
A Google user
6 years ago
Totally changed my life, gave me the additional independence that I never had before! This is not a perfect app as there has been some growing pains as they work out the kinks. Their customer service has been outstanding as they've worked hard to resolve any issues I've had.
A Google user
5 years ago
Really Great idea but needs improvement! It actually works quite well for the duration of the call, I use German and English, only problem is the transcript gets automatically deleted after ending the call which makes it somewhat pointless. Bit pricey :-(
A Google user
6 years ago
This is an extremely useful app to allow deaf or hear-impaired people to call to any kind of phone (or receive free calls from RogerVoice users) and then speaking normally and reading the live transcription of what the other person is saying! However, for elders it would be great to be able to DEACTIVATE in the SETUP the transcriptions for the OWN VOICE, because this only complicates and discourages using the app, without a clear advantage in most typical cases of use.
A Google user
6 years ago
Based in France - Customer Service hours is opposite that in North America. Any requests will not be dealt with until the next day. Extremely difficult to have a dialog with them as responses will come 24hrs later. Despite paying for several subscriptions, it never showed up in my app and they have not been able to fix it - I give up! Ideal for European use only.
A Google user
5 years ago
Although I sometimes have trouble initializing the app. once it is up and running it generally works great. I did occasionally have sessions with no transcriptions but those are getting better. That being said, it is essentially the only way I can communicate with my 93 year old Dad and for that I am very grateful and why it earns 5 stars!
Conor Dorney
4 years ago
I tried the app using introductory free credit to try out and it was great. I managed to make two calls using the free credit. Pleased with the app, I've decided to continue with the app and paid for a plan five days ago however I have not received any credits thus cannot make any calls. Reaching out to support a few times was met with total silence. It's a shame that a seemly good app didn't live up to expectations. Cancelling subscription and will be uninstalling. :-( Update: Got refunded.
A Google user
6 years ago
I wanted to send my printed text voice conversations to my email so I could store the important ones in a file folder with my other important files. Don't see that with this as app. The contact list of my contacts are located in a completely separate list specifically for using this app. It's not user friendly in that sense. The contacts should be the exact same contact list I have to my cell phone. I have it set up so my boyfriend is at the top of the list and then the list of my most frequent callers including close friends and family.
Natalie M
2 years ago
I've had ups and downs with this app. my unlimited plan was randomly cancelled - I didn't request this. It is similar to live captions on Teams, a slight delay & it cannot understand names of people or places. Luckily I can connect my hearing aid to my phone and catch some speech, as I couldn't rely entirely on app alone. I would like to see date & time of calls and ideally for them to show in my phone call logs also - not just the app. Customer service are responsive during working hours.
Maurice Bamberger
1 year ago
Been updated or something but its terrible now. Cuts out in middle and you can't retrieve conversations
Rokki Shores
1 year ago
Accurate captions. Easy to use.
John
1 year ago
Great app. Captions are fast and accurate. Only downfall is my voice volume is weak for those I call. This may be simply a glitch on my phone?
J D
1 year ago
Incredible to say the least but the person that I want to make use of this app only really calls out once a month, so she needs a pricing plan suitable for that. E.g. 10 minutes/month for 1 Euro. She is extremely happy with this app but does not want to force her contacts to have to download an app just so she can avoid the 6 Euros/m (which is a fair price if you are going to use it up). When you update, please continue keeping it compatible with older phones; I have Android 6.
Sarah Moore
2 years ago
I really really want to give this app a 5 star rating. I'm deaf but don't like video relay which deaf people use to make their calls. I would really really love to be able to use this app for all my phone needs. The voice transliteration seems amazingly accurate. But it doesn't seem to work for incoming calls. Only outgoing calls work well. To the Rogersvoice team, please somehow make it possible for incoming calls to work in this app. Then Rogersvoice would be a total game changer for me!