Scoop - Carpool w/ Co-workers

A Google user

5 years ago

This app still sucks. Driving in and out SF through the Bay Bridge requires 3-people carpool. It's rare to get matched with 2 riders there and when there was a match, it took 30 minutes for detour or someone cancelled last minute. Without getting a 3rd rider from another way, drivers and riders would stuck in the toll plaza for a very long time that a few bucks isn't worth it. The schedule windows are just too late and limited for SF commuters. Some riders expected this to be UBER. Geez.

A Google user

6 years ago

Seems to completely ignore route preferences. Keeps sending me on 20+ minute detours. When I decline the route, I'm stuck unable to even access the shortlist. Useless. Update 3/18/19 per Dev Response Contacted support and was told that they cannot block areas, only specific routes. How many different routes can you think of to go to an unwanted area? What a pain. I hope they enable area blocking soon. Shouldn't be hard to let users draw a shape around a blacklist area.

A Google user

6 years ago

Getting a ride can be hit or miss, but that's not the app's or service's fault, really. But I'm taking off a star because it is relentless about insisting you rate every driver and passenger, every time, regardless of how many times you've rated them before. Its irritating and happens every time I go to schedule my next ride.

A Google user

6 years ago

Great concept, but the app itself has bugs. The biggest problem I am having with it is that I can't see the real-time location of my scoop driver (even after hitting trip details), it always shows them at home or at work, even though we are actually on the way. This makes it hard to gauge when I should step out to meet my driver

A Google user

6 years ago

The feedback system is poorly implemented. In spite of reporting route for only one rider, they remove the entire route from your preference list. Riders and drivers living right next door are left to choose short list and without ride, for same destination and timings. The preference based route matching they promise is not any close. They can not reset the driver route preferences even on request. Haven't received any great help from Scoopcare.

A Google user

6 years ago

The UI used to be so good. Scoop would make a perfect case study for how an app with great UX went down into the gutter for no apparent reason. Used to show the time slot, Rider info and commute address on the home page. Now it just shows generic messaging and you have to click further down into pages to find/verify that info.

A Google user

6 years ago

Great app for work commute. Surprisingly, I get a match 95% of the time! But, the main problem lies in the fact that the scoop drivers are NEVER on time. They come anywhere from 10 to 20 min late, and some don't even bother to atleast text that in advance. I have to book very early slots to account for this delay. Since I can't rely on the fact that they'll be late, I do get ready and wait for them even on a early slot. I know it's not an app problem. But, I hope scoop can work around this :)

A Google user

5 years ago

Scoop as a carpooling Service is great. App could use a few improvements: 1. I schedule my drive for the same time everyday. And I wish app remembered the time I picked previously and auto select it. 2. Asking for feedback on the rider that I have already provided feedback for (after every trip), is annoying. Update: Issue 1 is now fixed, but still annoyed by 2.

A Google user

6 years ago

This is a 1-star app until they implement round-trip ride matching. The concept of 3pm matches home is ludicrous; don't let the "guaranteed ride home" fool you, WILL need to find your own way home regularly. Edit in response: What you "have found" is preposterous for a variety of reasons. First, the vast majority of people looking for alternative transportation options want an easy way to commute to and from work. Second, not knowing how you are getting home until just a couple hours before leaving while currently st work, adds unnecessary stress, uncertainty, and additional tasks to the workday. Third, by refusing to provide round trip matches you are, by definition, not offering carpoolers the flexibility their needs dictate. As for the guaranteed ride home... it is capped at $50/month. That is insufficient for even a single rideshare for my commute. If I wanted to take the bus, I wouldn't bother with scoop. I have no other viable options. I use scoop almost daily, both as a rider and a driver and I want it to be successful; it can be a useful tool. But your complete lack of understanding the desires of your customers, and responding to their needs, is extremely frustrating. My review stays 1-star.

A Google user

5 years ago

subpar matching algorithms perfectly blended with super incompetent and rude customer care!! They ask for customer feedback after every single ride and even make you type stuff when you give less than 4-stars but they learn nothing from it. The only help that you get from the customer care is a bunch of template-based emails or texts. They cannot or do not care to help you but they are quite happy to preach you the "best practices", which do not help you in any shape or form.

A Google user

5 years ago

sub optimal at best. how is it that i can match with the same person for a week solid, then suddenly i do not match with them at all, then the next week it's them again. What's the point of favorites if it doesn't guarantee a match. we've even compared our notes and scheduled times. The biggest joke about this app is the 'short list' which is just their way of stalling you out in the morning only to get no match anyways. it's getting really old. hopefully someone comes along and buys this place and fixes it. Like if a driver and rider get along and want to match EVERY TIME you should enable that. this is seriously causing me more stress than it's worth.

A Google user

5 years ago

Utterly unreliable! I can never get a ride even with 1 hr long pick-up window during peak commute in San Francisco! I get a ride credit then, which expires unused in a week without a matched ride. If rarely I get matched, I can never trust it as they send drivers up to 20 minute out of their ways for pickup(40 min longer commute) causing last minute cancelations and me scrambling to find a way to get to work. And I have to wait until my bed time to see if I got a ride in the morning! No thanks!

A Google user

6 years ago

Scoop is ok. It's definitely a good idea, and when everything goes perfectly it works as advertised. Unfortunately, things frequently don't go as planned and ScoopCare is kind of bad. Responses always come across as canned and without thought about your situation. In a few cases the response has had nothing at all to do with the ticket I opened. It's very strange. Most cases comes down to "sorry your driver bailed on you! Here's $5" (if it's a morning ride), which incidentally doesn't help you actually get to work on time (or at all really). I think Scoop could be great, but it will be dependent on completely rethinking their customer service - because it's such a weak point in the whole thing.

A Google user

6 years ago

This used to be a great way to find car poolers going to and fro from work. It would match with people close by both sides of the journey. Lately though even for often travelled routes it has started matching people who are really out of the way to pick up and drop. I mostly drive and have a commute of over 35 miles each way in san francisco bay area and if scooping makes me drive the same amount of time if I drive alone, it does not make sense to use the app anymore.

A Google user

6 years ago

Using Scoop feels that it is more "disciplined" and more commitment than Waze carpool that has more "freedom" for both drivers and riders. The pains are that, (1) some or most of the riders are waiting in a huge parking lot or many parking lots of a company in the afternoon. It can be hard to meet each other and sometimes time consuming, and frustrating. (2) The match does not always do the good math, and the route can be much longer and slower. Some of the pick up points may not in between the original route of the driver's home to work. (3) And it seems has no memory on carpool matches before, and just randomly matches with new faces. May be there is a setting for preferences that I did not know yet. After all, Scoop is a good App. Thanks for the developer's efforts.

A Google user

5 years ago

A few times it was great. Drivers on time, got to my destination. 85% of the time im getting cancelled on, leaving me to scramble to find a way to work. Or i dont get matched at all. Or the drivers just dont show up. Or Scoop sends them to the drop off place for pick up, this was experienced after being matched from the short list. I would not recommend this app to anyone. The reason it gets 2 stars is because of the few good experiences I had and customer service was helpful and responsive.

A Google user

6 years ago

Simple and inexpensive way to commute. I save about 20-30 minutes on my commute home instead of taking the bus. I match with a driver about 75% of the time and have never had any problems with my rides. I highly recommend! Update 10/21/18: I haven't been getting my reminders to schedule. I haven't changed any settings on my phone or the app aside from recently updating the app. Also, while i match to work about 75% of the time, i only match to home about 25% of the time.