Scooter's Coffee

A Google user

5 years ago

We have used the Scooter's app previously. Then the app was redesigned (we had moved to an area that had no Scooter's for seven months) and we updated our phones. The new app has an option to load funds but there is NO WAY TO CHECK YOUR BALANCE!!!! For real???? Then, if and when that account runs out, they charge the remaining balance due to the card on file. That is not how I keep accounting records. That is a very poor feature (or lack thereof) to this app. Very disappointing!!!! SMH

Kelly Fletcher

1 year ago

Updated my app per Scooter's email reminder this morning. Tried to sign into my account using my email. New app won't recognize my email address (the very same address they sent the reminder email to update). Entered email address multiple times and got error message to try again every single time. So now I have no access to my account that had lots of built-up points and three free drinks. I'm not happy.

Kathleen Booth

1 year ago

I love it, but I miss the old layout when ordering my coffee. I order the same drink every day before going to work. I used to just click on previous orders, and there it was. Just one click and done with order. Now, I can't even do that cause that feature is gone. This would have 5* if that was still available. Edit: now the update won't even let me choose light ice for my drink.

Guy From KCMO

1 year ago

One, The way it logged in before was perfectly fine. And two, now it doesn't work at all. Instead, the link in the email, which was already signed in and working on the old app, just opens up to install the app. (To this page) Which is already installed, and updated. So I can't do anything. This is ridiculous. And makes no sense.

Danny

1 year ago

One time link login update is very broken. The one email address that I originally used, it keeps giving me an error every time I ask to send me a link. Everything was working fine guys, keeping the login working like a normal app developer would use and then you had to go and change it. Now I can't access any credits I have on my account nor can I order ahead. Cool

Josh

1 year ago

After changing the sign in process now I can't login. It sends me an email, I click the link, it opens play store and tells me to open using the app but the app then tells me to enter my email again. Continuous cycle but never logs in. I can login online but I can't use or get any points with the app broken. Worked great before how's it's trash.

Christina Adams

1 year ago

When trying to order ahead there is no button to actually add what you want to your cart, let alone add an extra shot of expresso to your drink. It just let's you see what they have. It doesn't even have prices. So what is the point of the order ahead feature, when I can't actworder ahead? The app will not let me sign in. It asks for my email address I put it in it sends me a link to click that has me download the app I already have and am trying to sign into!

Zelda “The original Flapper”

1 year ago

I have not been able to log in since the update! why cant you just send log in codes like everyone else does??? I even tried opening a new account with a different email, same thing. Uninstalled app, reinstalled, again. It goes from the link in email, to the Google store, you click the continue in app and it just goes back to saying they sent a link to the email. Over and over and over.

Jewelie Eaves

1 year ago

Ever since the update to get rid of passwords (which is a stupid idea imo), my app won't let me log in. When I try to, it says an error occurred. I tried signing in as a guest and it wouldn't let me. In other words, now the app doesn't work for me. I hope it gets fixed because I had saved rewards. I won't order without the app.

Blake James

1 year ago

Regarding the updated app: failure at all points. The sign in process is not seamless when you have to use a whole other app to log in, and it takes 15 minutes to get the email. I finally got in and tried to order, and it took extra steps to just get to the ordering part. Once there, I tried to select a drink... and it displayed the app coding. So I drove to scooters, ordered, and tried to scan and pay to no avail. Try testing an app thoroughly before rolling it out to the public, devs.

Amelia Ganze

1 year ago

Edit: it appears they've fixed the app, so I'm upping my rating. This app was great until the latest update. Now I can't even login as they've gone "passwordless" and it causes an error when I try to login. I had a reward in my account and now I can't access it and have no idea when this issue will be fixed. Incredibly frustrating.

Cheryl Boglarsky

1 year ago

The menu items are there but it is difficult for an app. Apps are supposed to make ordering easy, but all orders are like first time orders, including choosing a location. And I recently received a gift card and loading it to the app is impossible. I gave the app 2 stars because I like the coffee and staff. The app gets a 1 star. So disappointing in 2024.

Alex Knutson

1 year ago

I actually really like this app. It is easy to use the rewards program is fantastic. But when it was updated, they took away the ability to see past orders and all I can see now are the charges. This has caused a problem multiple times for me as I haven't gotten what I was sure I ordered and have no way to prove it so I eother have to take what I don't want/like, or order again and waste money. If not for that, this would be a 5 star rating.

Sonny Denbow

1 year ago

I like the app although I miss the 10% tip option. However, today's update is a disaster. When I click on the link to their account confirmation page, nothing happens. As their help page instructed, I deactivated my account and recreated it in the app. I still can't login. This is beyond frustrating. They should have known about this before releasing the update. From what I've read, I'm not the only one with this problem.

Jeff Quandt

1 year ago

Latest update failure While the upgrade process went well, the actual use of the app is a failure. First, I can no longer see past orders, even the order I placed today. Second, I could a "failure to process" an order twice, and the suggestion was to reload. I did that the first time and processed my order again. Same result. I then looked at my CC transactions, and both went through, even though I got an error on the app. The local cashier could not cancel one, so I got double orders. PIA.

Emily Cornish

1 year ago

Update has been awful. Missing the option for "light ice". Would also love to see a spot for previous purchases for faster reorder. I feel like when I order in person, things get missed. I like to be able to show what I need, as that's what works for me.

Tyler Coon

1 year ago

Used to go to Scooter's weekly, but after the app update and not being able to access the app, I've stopped going. Been trying to get support to get help resolve the issue, and can't get live help. Email responses are automated and those take a week or two to receive back. The real person this is hurting is the franchisees that are losing out on business, due to the technical issues from whomever is in charge of getting a successful app functional and then too, resolving issues quickly.