ServiceNow Agent

Jerry Trevino

1 year ago

Service now is pretty awesome as well as easy to use. Very impressed with the way LVT is making things way easier for us techs.

Derrick C.

4 years ago

As a sub-contracted Technician using this app to upload details. I always have issues uploading Photos. Some days won't upload at all. Sometimes it's a 5 or 10 to 1 fail to upload ratio. Otherwise would be great. I'm on rooftops taking data and pictures for Telecom. Maybe it's all the interference from nearby equipment. Or it's a Server networking issue. Lots of wasted time and frustration.

Kayleigh Marshall

1 year ago

Sometimes cannot clock in on app causing difficulties and inconvenience

Patrick Gerth

1 year ago

Do not try to reinstall this application to clear out the bugs. I tried it and the app WILL NOT let you log back in.

Shawn Thompson

1 year ago

Not a great experience for this mature of an application. Have to force stop and clear cache frequently just to be able to select text. Lag is a problem.

Sureshkumar Selvaraj

1 year ago

App is so good to manage tickets in mobile. It would be more powerful if it allows to cancel incidents if it's identified invalid. Also when I select Catalog tasks, it doesn't shows the the active Catalog tasks. And in the My Work screen, if possible show the Catalog tasks too like incidents.

Statick

1 year ago

Last update only let's me login via web interface and opens SNOW also on web, app only shows instances but doesn't open any interfaces.

Bartlomiej Bernat

1 year ago

Developer that allow this to public should be ashamed of himself. Disappearing buttons, loopholes necessary to do basic, app throws insufficient privileges on first try to work fine once it was killed and restarted again, after that you are thrown to random job so you can close wrong one.. Omg who paid for this any money to make in the first place ?? Everyday is new workaround necessary to do basics.. Heaps of fun. Shame on you.

Diallo Thierno

3 years ago

This version is terrible. There is no way to see my favorites from the website on the app. There is no location of the user displayed on the app. Please bring back those options (favorites) like on the servicenow classic. Why I can't filtered ticket by location...I don't need to see ticket from site I don't belong to. Please fixe that. Why you removed all good stuff from servicenow classic.

Paul Martin

2 years ago

This version is garbage. The classic version let me view ALL tickets. This will only allow me to see the ones for my group - which would be fine if tickets are assigned correctly. If help desk or another tech assigns it to the wrong group, you have no way of knowing or seeing it to correct it. Useless in a real-world scenario.

Ryan Pierce

1 year ago

Notifications are minimal at best. I work in a 24/7 on call situation. We have the typical Noc tier I support with tier II and III on call rotation. Would love for the ability to over ride phone volume and ring tone settings for notifications to be woken up when I'm needed to respond to an active incident in the middle of the night. Our previous incident management tool with all it's faults at least had that capability built into the app.

Alan Schmitz

2 years ago

What's the single most important feature a mobile agent app needs to provide? It's a quick and easy way to claim tickets while you're not at your computer! Claiming incidents is supposed to be possible, but I haven't found it yet. Apparently claiming tasks is still a requested feature. HARD FAIL!!! Most end users don't know or care about the difference between incidents and tasks, so all ticket types tickets need to be easily claimable. Currently there's no point in using this app.

A Google user

6 years ago

only able to use incident. all other activity streams went built with applets cause a "cannot refresh document" and cause a blank screen (with no logs or ability to fix it). it looks like a monthly release cycle isnt fast enough. shipping an MVP is one thing, but shipping broken major functionality is frustrating. will update review after major functionality works again.

Cherise Doublin

2 years ago

This app is better than Classic at opening and updating tickets. However, I find it to be slower overall, and harder to customize. I would like to see an area where you can access your bookmarked favorites. Also, I would like to see a filter for who the ticket is assigned to when you're looking at your Group's work. It also constantly signs me out and makes me reauthenticate, an issue that the Classic app didn't have.

Nick Herrmann

3 years ago

If all these reviews are admin issues then admins need better instructions for (thoughtfully) configuring something that affects the workflow of a lot of people. Some title fields are left open to text input, while all the text I want is not even selectable. The app does not blank the page as a new page loads, it just shows me something it has stuck in memory while it loads a new page. One handed operation is not great, the menu button is in the top corner then the menu opens from the bottom.

James Deglow

1 year ago

You thought service now was slow through the web? Well its 3x as slow on mobile! Hope you like getting signed out completely any time you try to look at a ticket during a network blip (like in an elevator...) Besides being mind numbingly slow and logouts, the app works fine. You can't convert inc to task though.

Jermy

1 year ago

I do not appreciate the alerts I get after completing tasks like leaving notes, removing assetts, closing tickets etc. No need to stop me working to tell me I did something, or that something is complete. This slows me down and makes my tasks take more time to complete. I know the thing is done you dont have to alert me. Thanks