Shinkansen smartEX App
September 13, 2024
More About Shinkansen smartEX App
- Discount for early booking
- Reserve Shinkansen seats up to 1 year in advance
- You can make as many changes as you need, free of charge, before getting on the train
- Reserve a set of Shinkansen seats and hotel rooms!
- Reserve activities, hotels and car rentals!
- Select any seat from the seat map (*reserved seats only)
- Information on services available in stations and trains
- You can log in quickly by using fingerprint authentication.
(only for compatible models)
▼ Main features
- Membership registration
- Purchase ticket/Reserve seats (time designation, train name designation, easy free seat reservation)）
- Confirm reservation
- Change and refund reservation (reducing the number of persons)
- Display purchase history and receipt
- Check, change member information
- Display QR-Ticket for boarding
- Designate or register IC card for boarding
- Service status information (Link)
▼ Notes
- Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card, etc.
- Ticket purchase (reservation) payment will be taken from the credit card registered on the account.
-- You need to register or designate IC card for public transportation (*) to travel ticketless with IC card.
(*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA
- You need the pickup code to pick up tickets from ticket vending machines, etc., at main stations of Tokaido Sanyo Kyushu Shinkansen, such as Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, Kumamoto etc.
- Please do not use this app to make a seat reservation for Japan Rail Pass.
- This service is available only in English.
- For more details on this service, please see the website.
*The email address below is for inquiries about application specifications. Please note that we cannnot answer inquiries about the service.
Latest Version
8.1.14
September 13, 2024
Central Japan Railway Company
Travel & Local
Android
209,412
Free
jp.co.jr_central.exreserve.or
Report a Problem
User Reviews
Michael Nedoma
1 year ago
You register, choose password and enter credit card info. Japanese credit card, that is. So far so good. Even the card was accepted and my bank sent me confirmation. All OK. You enter Suica number - it accepts it, then errors out and logs you out. Next time you wanna login, it says your ID was suspended and you have to call a number to sort it out. So even the initial experience is terrible. Not to mention the privacy policy stated here in Google Play.
Mehdi Hammou
1 year ago
I'm not sure about if this is the real app and that it can be trusted, the app wanted my name, my adresse, date of birth, phone number, email, and specially my credit card number & security code to be able to create an account, I went to the website and registered there without them asking foe a credit card. This app seems sketchy, go to the website instead, also reserve your seat a day in advance. The website tends to go down for maintenance for a quite good amount of time before midnight.
Ryan
1 year ago
Same as other reviews. You need a bank with a card that has adoptrd 3D Secure. That is an extra authorization system/step where you will get a confirmation on your phone when you make a purchase. Both my cards work with 3D Secure and I have used them extensively. My purchase failed and I read a message saying to try another card. When trying my other card, I was logged out and told my account was suspended. I was able to get my tickets on Klook instead.
Justin
1 year ago
Just as others have said, registration doesn't work properly - it rejects every credit card, even ones that I've used countless times all over Japan. Pretty pathetic.
Edison Pua
1 year ago
Used to love this app, but it seems that the credit card verification system is not longer working properly. I am not able to update my card info
Jeff Chen
1 year ago
Dogshit app. Has me restart the sign up process when it cant authenticate my CC even though it could just ask me to re type just the CC info. Doesnt matter tho because it cant authenticate any of my CC's which is just dumb. I literally made a puchase 5 minutes ago.
Punit Shah
1 year ago
App keeps freezing our account (even before we could book). After calling in we were told it just does that sometimes. Useless capture of our card details
Diletta F.
4 years ago
Worked smooth for a while, but now when I try to login it won't let me even though I know the password is correct. It doesn't even let me reset my password, in both cases I just get a non-sensical "Please use the application you used for the Membership registration". Edit: turns out, you cannot use the English version if your registered with the Japanese app, and viceversa. You need two different accounts. I'm baffled at this stupidity.
Hans Kessler
1 year ago
Come on folks. This service worked last year. You have stuffed up something with your credit card verification and now it appears that foreigners can't register credit cards. I've tried two different cards, spoken to Visa international and my bank. They all agree it's your problem. Please sort this out, clearly lots of people are trying to by shinkansen tickets and can't at the moment.
jiunn jye khoo
1 year ago
Unable to register for new user, not even in app nor website. Keep on saying it's under system maintenance even it's not on the scheduled maintenance date stated in the website. For the website, it'll link you to an unauthorized page. This is frustrating and unacceptable.
Peter Watts
1 year ago
Does not work, can't sign up, operational failure as soon as you click the sign up button.
Matt
1 year ago
This app is truly awful, easily the worst app I have ever seen, it literally does not work. If I could give it 0 stars, I would.
M C (M)
1 year ago
No credit or debit cards ever work to pay for tickets on the app or the website. Their "validation" site always fails no matter what credit/debit card is used. No wonder Klook will charge you an extra 50k yen just to do the same thing... When the official channel doesn't work, the intermediaries have a field day!
Louis
1 year ago
App does not work, it is unable to perform authentication of any debit/credit cards. It is incredibly clunky too. *Update* it can now authenticate cards, but it can't authorise payments. Works first time on the web but the app is still completely broken.
Chad Hayashi
1 year ago
Completely useless. No credit or debit card I try is able to be registered, and I have tried three different cards. Can't even make an account without a card attached. I'll just end up getting my tickets in person, this app and the website both have issues with all my cards which is apparently a common problem.
Charles Cosper
1 year ago
App does nothing if you don't have an account, and it won't let me register an account (a credit card is required and maybe US credit cards are not accepted? It doesn't tell you what went wrong, exactly, just that there was an error). And when the registration fails, it makes you start over AT THE VERY BEGINNING. Why can't it keep my previous inputs? Absolutely useless, no feedback, no way to know what went wrong or why, just go until error and then back to the beginning.
Daniel Wiscovitch
1 year ago
Extremely difficult to register in the app. Went through 4 different credit cards before i found one i could use. The problem is the app, as none of my cards issued a fraud alert. While in Japan, the app does NOT WORK during busy periods. So EVEN IF you manage to book seats, you might not be able to pull them up on your phone when its time to board, AND they warn you explicitly not to take screenshots of the QR codes as they might not work later on. GARBAGE APP AVOID AT ALL COSTS.
Jeff Carvell
1 year ago
Don't waste your time. The app won't let you register the credit card needed to use the app. I've booked many Japan hotels, tours, other trains, etc over the last couple of months, never had a credit card authorization problem anyplace else. I've spoken to Smart EX reps real time, there's no acknowledgement that they have a problem and certainly no help trying to fix the issue. Many Shinkansen routes can be booked on Klook for a fee. At least Klook works.
H
1 year ago
DO NOT USE THIS APP. book your tickets in person. This app is very buggy and will randomly lock out your account. This happened to me. I purchased tickets successfully. When I went to assign IC cards, the app crashed and locked out my account. I wasn't able to retrieve my tickets. The folks at the counter weren't able to figure it out. I lost 223 dollars on this app.
Aki Y
1 year ago
Don't use this app, it's dangerous. I signed up, selected my tickets, and then left the app without purchasing. When I tried logging in later to purchase my tickets again, my account was locked. I called the soecified phone number to try to get my account unlocked, and they told me that they can't unlock overseas accounts. They have to wait for the system to unlock the account and notify me by closing my account. Absolutely useless and foreigner unfriendly.
