Shopify Point of Sale (POS)
May 28, 2024
More About Shopify Point of Sale (POS)
• With a fully mobile POS your staff can help customers and checkout anywhere in the store or by the curb
• Securely accept all major credit cards, debit, Apple Pay, Google Pay, and cash
• Process all credit cards at the same low rate with no hidden fees with Shopify Payments
• Automatically apply the correct sales tax at checkout based on your store’s location
• Collect customer contacts with SMS and email receipts
• Create discounts and promo codes that span your ecommerce and retail business
• Scan product barcode labels with the camera on your phone or tablet
• Connect essential retail hardware peripherals like barcode scanners, cash drawers, receipt printers, and more
MAKE THE SALE EVERY TIME—FROM IN STORE TO ONLINE
• Build shopping carts and send undecided shoppers an email to remind them of their in-store favorites so they can buy online
• Track all pickup orders and notify customers when they’re ready
TURN ONE-TIME CUSTOMERS INTO LIFETIME FANS
• Easily exchange and return items purchased online or at other locations
• Create fully-synced customer profiles so staff can give every customer a personal shopping experience with quick access to notes, lifetime spend, and order history
• Add loyalty apps to your POS to reward customers for shopping with you, both in-store and online
• Create personalized marketing campaigns via email and social media in your Shopify admin
SIMPLIFY
• Manage one product catalogue and sync inventory so it’s available for online and in-person selling
• Create staff login PINs to secure access
• Adapt to growing trends in your business with unified analytics that blend in-store and online sales in your Shopify admin
“It’s impossible to think of retail as separate. You have to be able to bring the physical into the digital, and the digital into the physical...this idea of unified retail is the future.”
Juliana Di Simone, Tokyobike
Questions?
We’d love to learn more about your business and how we can help.
Visit: shopify.com/pos
https://help.shopify.com/
Latest Version
9.8.1
May 28, 2024
Shopify Inc.
Finance
Android
885,373
Free
com.shopify.pos
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User Reviews
Aaron King
3 years ago
I don't think shopify devs or product managers have ever used this app with their hardware for any prolonged period of time. I'd love to invite them to come work 12 hour weekend conventions using their ecosystem. Having used many phones and two generations of chip readers over multiple years -- this app is riddled with bugs. Whether it's constant freezing on a simple cash pay, failing to load checkout, falling asleep chip readers, or disconnection issues -- there are MAJOR unresolved problems.
Jerry Woods
2 years ago
I just got my android retail kit and I'm trying to setup my card reader to the app but no option pops up. On the YouTube video it shows multiple hardware listed to choose from to set up but now on the app either iOS or Android it doesn't show it at all. The app is not working properly and needs to be updated on the company end of things. Please fix your app so we can use our hardware because right now it's useless and I am disappointed that it doesn't not work.
Gregory Spear
4 years ago
Completely scalable from kitchen table operation to mega international business. I picked it after an extensive search because of this scalability and the very low cost for entry. Thousands of apps in it's app store to help you customize it for your particular purpose and if those aren't enough, it's fully customizable by pros you can hire all over the world. It's hosted, so be sure to get a backup app.
Kaytlon Everitt
4 years ago
May 2021 update is awful and buggy. I keep having to restart my entire device, issues with card reader pairing, active items in store will show up for one transaction then not pull up for the next transaction, customers transactions timing out when swiping, tapping, apple pay, and even manual entry. There is only one improvement- exchanges seems to be made easier. Everything else about it is a hot mess embarrassing to deal with when you have a line of customers.
Michelle Goyette
3 years ago
Actually being able to take swipe, tap, or insert card payments is not possible! HORRID experience. Chipper card reader ($50+) worked great when practicing, then day of event wouldn't work! It only allowed for manual entry of credit cards, which makes the device useless & cost us time + money because people walked away! And it looks sketchy manually entering. ENTIRE day tried to troubleshoot never worked. Once back, contacted support spent and hour + and still won't work! Absolutely distraught.
frange abaraka
3 years ago
I don't usually write reviews but I will do an exception for this app. This app is junk, I have a chip and swipe reader. It was working fine before, and today I am at an event and the card reader is not working anymore. It shows that it's connected but when I go to the checkout only manual entry is available for the reader. I spent hours trying to troubleshoot at no avail. I even reinstalled the app. I am so frustrated now. I am going back to square app from now on. You guys need to do better.
Mark J
2 years ago
Slower interface than expected since transitioning from Square. When you click on one of your collections, sometimes it takes a second or more to load your items. Moreover, there is no way to disable receipt options from the customer facing POS Go. This is an efficiency killer for retail shops and needs to be fixed. I print receipts automatically, so there is no need for the customer to select anything post-sale. Also, why is everything so big? There should be a way to adjust to reduce scrolling
Stefanie Walls
4 years ago
I had the "pleasure" of beta testing this app. I have been waiting 5 years for an android friendly POS from shopify. I consistently get told I'm not connected to the internet. Payment transactions freeze and I was given zero guidance on hardware capabilities. I would love to add the receipt printer and barcode scanner, but no one can tell me if they are compatible. The tiles are very confusing, too. Some are grayed out and won't let me use them. I hope the developers are taking all the feedback and making adjustments.
A Google user
6 years ago
once set up, it's been s great app. they will ask for more information after a while, and held my money (about 10k) for a month while I submitted a copy of my id multiple times. this really impacted my ability to pay bills for my business. I even stayed on the line with them while I scanned and emailed it in. so, it works, but customer service is poor.
Amanda
3 years ago
Not good for craft shows, markets, or pop-ups. There is no option to update the location for collecting sales tax. The suggestion I was given was to create a different location and transfer all of my products over into this new location then change the address for that temporary location every time I do a pop up which is 9 out of 12 months of the year. All over my state. This is clunky. Other POS systems that I've used in the past have a simple option to type in the the tax rate for the day.
Bob Johnson
4 years ago
Bells, whistles, bugs, and connectivity problems. Chip reader and swipe will drio out, and not reconnect. Only fix is to forget reader, restart device, and start over. Hardly a good option when you are trying to process orders at a high traffic craft fair. Please bring back the old app. It was perfect for pop up shows and fairs. Keep this one for those that need the extras, and re-release the old one as "Shopify POS Lite".
Warren manning
2 years ago
After the last update to the tap & chip card reader. My reader has been unable to process chip cards. It says processing payment and gets stuck on that screen. There is no longer a point in the transaction that tells us to remove the card. And it no longer gets to the point where it says completing transaction. A total refresh is needed to get back to use the app. This is not a hardware problem as all 4 of my tap & chip reader are doing the same. 2 are brand new. Pls fix this massive bug!!!
Jessie
4 years ago
7/26/21 update: Shopify continues to tell me it's a hardware problem and I've done more hours of troubleshooting. They sent me a new card reader that also doesn't work. Now they want to send me another card reader. Is anyone else having the same experience? 721/21 update: I'm continuing to jump through troubleshooting hoops with Shopify support. Now Shopify is claiming my card reader must be defective. That doesn't even address all the other issues I'm having. Shopify, please go back to the previous app version or allow users to decide which version they want to run. This new one is terrible. The update is awful. It's absolutely crippling my ability to use this as a POS. Very unhappy. Fyi, I am running the latest version of the app.
Holly Walker
4 years ago
I'll start by saying that I love Shopify. But, I want the old app back! This app is slow and hard to navigate. Also, I have card reader issues on every Shopify app on every devise. It will never stay connected and eventually the card reader dies completely, but Shopify support will not claim it is a hardware issue. It is very frustrating. I just want the old card reader that plugs in to the phone back.
Sassy Sparkles 5 Jewelry
1 year ago
I was happy with the app on my tablet. Now it shows that it updated the software. I am disappointed that the "save cart" feature was removed. Now it says " save as draft", but you need to have the paid version of Shopify Point Of Sale. This has disrupted my selling because I sometimes get payments at the end of the day, and it does not allow me to save and recall an order. Is there a way to revert to the previous version. I liked it better.
John Mora
1 year ago
The Shopify POS app has a lot of issues. I bought a tablet stand and card reader dock, and getting a card reader to stay connected with the dock is a nightmare. You pretty much have to stick to a Bluetooth connection but even when I get the card reader dock to connect, it prompts me to update the reader and the update keeps failing, which means I can't use the dock at all. I was told to update it through BT but it doesn't prompt me to update through BT, only when it's connected through the dock.
M & M Elliott
1 year ago
Reader not connecting! Just bought this reader, and I have no issues connecting my other Bluetooth devices. Please fix this issue Update: I restarted my phone and unpaired the device from my Bluetooth. Turned it back on and followed through with the pairing and connection steps and boom it connected!! I'm very happy! I changed my 1 star to a 5 star!
Bonny Durbin
1 year ago
I constantly have connecting issues with the hardware and while using it with customers, you cannot enter amounts with descriptions only, but must select each inventory item. It takes too long to do that and then have connecting issues on top of this. NOT Good! I get very angry customers for having to wait and then worry if their card has been charged for tapping so many times!
Natalie Parker
1 year ago
I was using this at an event today, and when I go to checkout with a card, the app keeps telling me to wake up my reader. Then the app closes itself out, and I get a notification that it's crashed. I have to then try again, and MAYBE IT will work this time, which honestly takes a few more times of crashing to work. I eventually got frustrated and used my square app, which takes credit cards faster, and I don't need an extra device as I can use my phone as a tap.
Yana Dee Store Team
1 year ago
The recent update in mid May 2024 was for the worse. Clicking on a variant no longer adds it to the active cart. The whole purpose of this app is to add items to the cart to sell them. I don't want to look at every picture and stat of the item, I want to add it to the cart and sell it. If I wanted an in-depth analysis of the product, I would go to the Shopify app or better yet my computer. PLEASE CHANGE IT BACK!
