Spin - Electric Scooters

A Google user

6 years ago

the scooters themselves are in good condition and work well, but the app for Android is the slowest I've ever used. Each step in the process of locking and unlocking a scooter takes forever; you will click a button to get to the next step and the app freezes for anywhere between 10 and 60 seconds. Meanwhile there is no indication that the app has recognized that you clicked the button. Oh, but while the "locking..." step spins and spins, you can see that your billing clock is still running. Bad.

A Google user

6 years ago

I love using the service and enjoy the Spin scooters over their competition, but the app is really buggy. Freezes a lot. Doesn't show my location on the map which makes it difficult to locate the scooters. It used to show the dot, so I assume this is an error. Especially freezes when taking pictures of the parking job, which is annoying because they claim you can be penalized without a picture. Please fix these problems. Thanks for reading.

Victor

2 years ago

Very very nice. Quick and easy! But, it's way too expensive in Baton Rouge... $5 for an 8 min ride is at least twice too much!!!! I like that they always seem available and charged though. Gotcha has bikes here also and the problems with their service are: it's glitchy, it's not easy to unlock, the bikes aren't pretty much everywhere, and they aren't available half the time. I like that this seems reliable, but hate the cost again. Maybe the cost gets fewer people using, but it sucks, A LOT!

Dereck Isom

3 years ago

Contact the Better Business Bureau. The app was great before. However, I hadn't used it in a few months. Over the last two days, I've had to solo and one group ride fail to end. The group ride unlocked in the app, but the scooters didn't. My wallet was emptied regardless of my actual ride time. My photos wouldn't submit, so I was reprimanded within the app. When I tried to report the issue within the app, it showed that my report was sent, but it obviously didn't work (reprimands).

A Google user

5 years ago

Scooters are fun and ride well, but the app struggles so hard. It randomly will say you ended your ride and you don't know if you're still getting charged or not. Even if it does work, it sits there forever loading your photo and "locking" while you're still being charged. It feels like you're getting ripped off. The map is spotty, randomly won't let you see where scooters are and if it gets too close to 9PM it won't let you get home. The log in system is weird. Asks to choose password every time

Seth Schleppenbach

2 years ago

I wanted to ride one around my city, so I downloaded the app. The first issue that arose was it didn't even get the rides in my area correct. I went to one that was right next to me (which the map didn't pick up, and said the closest one was a short walk away), and tried to activate it on the app. When I activated, it wasn't working and didn't even turn on. I tried to press the go lever for one minute and got charged $2.01 for trying to figure out why it was not working. I'm put of words. Sucks

Tim Morton

4 years ago

Terrible Experience First of all, the app is completely broken. Many of the features don't work at all, including the referral code. The app looks like it is still be developed, with many of the menus not functioning correctly, and titles showing straight up code rather than words. I also had to end a session without even moving the scooter, and it charged me for it, despite the app telling me that it costed $0.00. absolutely abysmal experience with this app and service.

A Google user

6 years ago

Use this app knowing the high likelihood of you ending up wasting more time than you would have if you walked because of the practically unusable app. I regularly have to wait about 5 minutes after arriving to my location to park the device, during which all of 5 minutes is charged for a reason unbeknownst to me. And at times, like today, the device doesn't park at all and it ends up wasting me about 10 minutes trying to park it, then 5 minutes writing up a support ticket to get my money back. For a service that's supposed to save me time, it's quite baffling that I'm paying money to have much of my time wasted. The app is in desperate need of an update to fix this issue.

A Google user

6 years ago

Spin gets three stars for being a fun, inexpensive transit option. I deducted two stars for 1) functionality of the app, and 2) inconsistent performance. The first being that the QR reader performs very poorly in low light scenarios, whereas a major competitor has no issue with this. Additionally, the need to auto-load money up front was an unwelcome surprise, though not a major inconvenience. The second star is take off because I have had loose parts and lackluster performance on a full charge.

A Google user

5 years ago

The quality of the scooters are great! Nice speed and a very smooth ride. However, the app is hot garbage.. freezes every time you use it... expect to stand there for about 5 mins just to take a pic after you've finished your trip. And yes, it does charge you while it freezes smh.. great scooters, terrible app.. also I'm using a galaxy note 10. I would possibly understand if it was an older phone, but no excuse for latest and greatest devices.

A Google user

6 years ago

the experience with spin is not intuitive. when you rent a scooter, the map does not show you the next available scooters around, so that when you run out of battery you have to switch into the home screen. this leaves your ride, causes problems with returning the scooter until you reset the app. also, the app doesn't show you where you are except for centering the screen in the general location. that means I have to be using Google Maps to figure out exactly how to get to the scooter. ugh

A Google user

5 years ago

The app is really slow to register the start and end of rides. The scooters themselves are shorter than Lime, but I like that they have rear and toggle brakes! Edit: Reducing a star. On two separate rides today it took several app relaunches plus a phone restart to lock and end the rides. In both instances I took a picture of where I parked, then I got a message stating I may be penalized for not taking a picture of my parking job (I definitely had a solid data connection).

A Google user

6 years ago

Edit: app no longer works at all for my nexus 6p (unresponsive when scanning) and they won't fix it! Reported it weeks ago. - Previous review 4/5: The service and the scooters are great! The app needs work. Map should stay zoomed in if I zoomed in, even if I'm walking. There needs to be a "you are here" like the blue dot in Google maps. Sometimes I have problems on first app open, it thinks I was where I was last time I used the app and I have to quit and reopen to get it to refresh GPS.

Casey Mills

1 year ago

This service and app are a complete scam. I was charged outrageous amounts of money for two scooters that wouldn't even function. There is no way to request a refund in the app. While I was searching for a scooter that works my wife was getting charged crazy fees per minute. It would have been far cheaper to use Uber and I wouldn't have been frozen afterwards. The app has a map and GPS but I couldn't find a way to use it to navigate somewhere.

James Mock

1 year ago

Spin app was way better, but switching everything to Bird was such a bad choice. The no ride zones are poorly optimized and put riders in danger. I specifically didn't use Bird because there were just so many issues not present with Spin and then somehow Bird bought Spin and is just making everything Bird, which I can't stress enough, is an awful idea. Spin wasn't great, but at least it was better than Bird. Now they are both kind of trash. Edit: App still sucks

Lia Gale

1 year ago

So, I've had some pretty serious issues with ending rides in the past when in the parking zone, however, I gave the app another shot and things have been significantly better. I haven't had to contacy support for a couple weeks, and have generally had a good experience on my last 10 or so rides in terms of the app. I'm hoping that will continue to be the case. I'll updating my review in a month or so to reflect how it goes.

Natasha Tallent

1 year ago

I decided to try out a spin bike after seeing them around town. I scanned the code, downloaded the app etc. The bike had a low battery... Found another one nearby and it was good to go. After figuring out the lock pin, I finally was on my way home (I was already at 3 minutes). Tried to lock it, but pin refused to go in the slot. I spent 5 minutes before I got it locked. I was frustrating, a waste of my time AND I was being charged for the time!