Steak 'n Shake

Mark Auchtung

3 years ago

Updated for 2022. This app is still useless. Every time I try to use it there are numerous issues. Save time and order at the counter and wait 15 minutes for your order then pay there. 5/16/2022: This app is useless. It gives Rewards but you can't use them (free shake). When you attempt to redeem a Reward, it tells you that you can't use it. So you exit to start over, and it tells you that you've used too many rewards and that you have to wait 3 hours. 3 hrs later, same problem.

A Google user

5 years ago

The upgrade to the club version is horrible. If you pay with your gift card now, unlike the past app, it doesn't automatically earn your rewards. You have to apparently remember to do that too! This needs fixed! Also, it also used to email you after every visit you used your gift card, it that fails too. Neither of these issues are clearly marked in the app with appropriate warnings! Failure of an app!

Amanda Dermer

3 years ago

The app rework is great - except, when ordering delivery the app and website both add a hidden charge to your total. I have tested it on different items. Once, it said my total was $3.90 more after I clicked checkout, with no explanation as to where that fee came from. This is after looking at the meal, delivery, tax, and tip charge. When I had 2 items, it added an extra $6.02 to my total. I cannot order delivery from steak and shake until this hidden, unexplained extra charge is fixed.

Edgar Tan

3 years ago

Had free steak burger for my birthday. Tried to place mobile order, and it only had 1 menu item, weird but I guess it's a bug. It's cool, I'll just go into the store. When I try to open up the coupon "unfortunately you have clicked on too many offers". Can't open for 3 hours! Now I can't use the coupon, ironically this is a new store so it's all large tablet orders anyway. Had to discuss with manager. This seems like an app designed by a contractor staff with poor requirements.

A Google user

5 years ago

It asks for you to "allow" it to access your location, but the app won't let you progress further if you don't. There is no option to reject access or manually set a location. There is no reason why they should make their app unusable without location access. No reason at all. Maybe I'm ordering food for my spouse and kids 50 miles away in my hometown, or ordering ahead for when I get there. It's really none of their business if I want to set a location that's not the closest.

Cortney Smith

5 years ago

Ok app, terrible system. App seems to function well, but does not allow you to build a shake or order any of the specially shakes. If you want to cancel or modify an order, you have to call the store, who may or may not answer the phone. This app is especially useless during COVID, as you have to wait through the drive through line to get your food... so you may as well order in the line like normal.

A Google user

6 years ago

Do yourself a favor, just order at the location and wait the half hour. The headaches from trying to get a refund on cancelled orders, trying to get helped once you actually get to the restaurant(s), and having to cancel your credit cards (yes multiple) because the "24 hour" location is closed when you go to pick up your order and the customer support link through the app is nonfunctional are just not worth it. I still love the food, but this app leaves much to be desired.

Kiara Givens

3 years ago

I was told that I could continue to get my reward points from scanning receipts on the app because the scanner didn't work in store. Well, I TRIED! Guess what? NO OPTION ON THE APP TO SCAN RECEIPTS! What the heck!?! This app used to be great and now it's complete TRASH! Fix the scan rewards option on the app so there won't be anymore problems! PLEASE!

Ronald Williams

4 years ago

Complete Trash - Rewards Are A Joke! I had an offer for a free specialty shake. I went to redeem in the drive-thru and at the window I hit the button to redeem on the app. It then initiated a 60 sec countdown. It tells you to make sure you're at the store; it doesn't tell you about the countdown at all. The person in the drive-thru wasn't all that responsive and when he finally realized what was happening, more than 30 seconds had already passed. I took a screenshot but time expired. WASTE!!!!!!

A Google user

5 years ago

It's very disappointing that I am unable to add gift cards to my account anymore because it is "temporary" disabled (for months now). I don't like how I cannot add coupons to my order. Further more, I don't like that there isn't an option to use another form of payment such as cash or gift card in-store and still receive rewards points. Please fix these features. My family and I use to to go every week, sometimes twice a week. Now we go maybe once a month (if you're lucky).

A Google user

5 years ago

This isn't letting me review my order. I got an email about a deal with a free small milkshake when you order through the app so I thought I'd give it a try, but after adding items to my cart and clicking "Review Order", the page loads and loads and loads and then times out and tells me to check my pick up time and try to place the order later. Tried restarting app, tried clearing app data and cache, neither of those worked.

Dan Valentine

2 years ago

There is no way to change the bun to sourdough bread from the app. The app does not have a dine-in option. Because of the way the login is setup, Android will not remember your password for you, so you have to actually remember it yourself (so most people will just reuse another password, which is really bad from a security standpoint). The app has a rewards tab, but birthday rewards don't actually show up there. You still have to print them out from email.

A Google user

5 years ago

I lost my remaining balance I had loaded on the app when it migrated. From reading these posts, I'm not alone! Steak 'n Shake, you NEED to fix this or you have just STOLEN money that is not your money. I have sent a message but no one is responding. Additionally, I loaded $25 and got an error message that it didn't take but would be added as soon as possible. It's been charged to my credit card but not credited to the app. REFUND MY MONEY! I don't like the new app. Go back to the old one.

A Google user

5 years ago

The redesign is terrible. The old app I could redeem my $5 reward AND pay at the same time (with my credit card). Now there's a lot of screens to get through, rather than the very easy concept of pressing PAY, entering a tip amount, and then have them scan the barcode. Now, I have to go to rewards. Activate the $5. Say how much of the $5 I want to use by typing in the amount...then load a gift card, press the gift card in the pay screen, scan the bar code, then enter a tip. Clunkier. Slower.

William Gilbert

2 years ago

The app does not properly use it's location function, and says I am two miles away as I am in the parking lot. You are given the option to have your order started immediately or once you get closer. Regardless of which option you choose, you must still call the restaurant to announce your arrival. Only then will the staff begin preparing your food. The time reflected on app for when I ordered is a full 12 minutes after I placed my order. 30 minutes to get "fast food." Would not recommend.

A Google user

5 years ago

You blew it with this update. I lost my rewards from the old app. My store in dekalb il 60115 is no longer available. I enjoyed being able to pay with the app. Very very disappointed about this. Why such a drastic change. I would go to the dekalb location once a week. I don't know if I will go again. The previous app was Awesome. This is like getting the best steak burger meal served on a rusty garbage can lid!

Jae Jordan

11 months ago

This app is good for browsing the menu and seeing how much custom orders cost, but I can't actually buy anything with it because my card won't go through. I tried Google Pay and typing it in manually and still nothing. $2 for $20 spent is also not very rewarding. Other reviews mention the app crashes, but I haven't had that experience