Colin Ward
4 years ago
After upgrading my Pulsar N455LRF to FW Version 2.2.003 the App will only connect once for a few seconds. It then disconnects and says it cannot connect to the device. Both the phone and the scope show as connected but the App says you need to connect and when you try it says it cannot connect. And thanks I have already opened a ticket with support...
Lee Parker
4 years ago
A £1500 spotting scope and it comes with an app that even if it connects it loses its connection within 60seconds and is completely unusable. How can pulsar make such a good product and then back it up with trash like this app. Sort an update out sharpish will you and then leave it alone while it's working. please leave instructions on how we all connect our devices so they actually work!
Marcus Aberg
4 years ago
It connects to the sight but only says connecting for a few seconds when activating Viewfinder then disconnect. Keep losing connection (phone still show connected). Terrible transfer speed if you're trying to save a video to the phone a 2min vid you better put the charger in bothdevices and checkthe progressin 24h. Otherwise it's a great idea and works ok..
A Google user
5 years ago
Works for a little bit and the screen goes blank. I am using a note 10 plus and would be a great app if the bugs would be fixed. When the screen goes blank I have to power down my scope and turn it back on to see viewfinder. It connects just no picture. FIS this and I will review your app again.
Craig Lindley
4 years ago
Hi, After the latest firmware update to my XM30s the app doesn't recognise the device is connected even though it is showing connected in WiFi on my phones, tried it on both Android and iOS phones both with the same result. I have reset my device to factory settings and uninstalled and reinstalled the app on both droid and iOS and still will not work. HELP !! Was Great until the update Update 01/10/20 = fixed with the 4.6 firmware update 👍
A Google user
5 years ago
2019 Review: Purchased the Pulsar Heilon XP50 - terrible app for WI-FI or the Pulsar's WI-FI..Either or, it simply doesn't work - connection too slow for using on the roof! 2020: one year update review. WiFi still does not stay connected, even after downloading all updates. 3rd unit later, trying to find that works and stays connected.
Tony Balsiger
4 years ago
The app is worthless I have tried everything my android will connect to the scope but always says there's never a connection I uninstalled the app reinstalled it several times tried airplane mode told that is a trick to try app never seems to work the scope is great but the app is worthless. I have been emailing the company I've tried everything they say never get anywhere. Let me guess email the company to get it resolved well I have done that and gotten nowhere.
A Google user
1 year ago
Garbage. Probably one of the most frustrating apps ever. Won't connect to device to provide functionality, despite showing as being connected. Gave up and deleted.
John Bell
1 year ago
Update hid my videos to which I am denied access to. Now I can't go thru and delete videos and keep the ones I need and the phone is now maxed out on memory. Great job !!!!! After three emails it's still not resolved. This is not just on one phone but both.
Paul M
1 year ago
This app is garbage. I had it connect once when my device was just out of the box but after that it always says I have to connect it manually and when I do, there is never any internet. I might reconsider using Pulsar in future due to not being able to update my device.
James Coates
4 years ago
Virtually impossible to connect device. After two hours of fiddling between the app and my Pulsar Digex I got it to connect and download firmware. Then it auto disconnected and gave me more hassle reconnecting. I finally got it to connect again and began the update on my firmware and it disconnected and gave me a Failed Update notification. My Pulsar must have gotten enough for the update because it went through the restart sequence and is working. A very worrisome few moments.
A Google user
5 years ago
Just rubbish. I've had my Trail for over 3 years and NEVER been able to download any update! With my Pard I download updates to my PC, laptop etc and update via a USB cable - no constant "connection issues" then. Tried all the suggestions about forgetting networks, turning off all other wifi devices etc etc - nothing works. Good bit of kit ruined by garbage software.
A Google user
5 years ago
This is so frustrating. I've only given it 2 stars for when it will stay connected long enough to use any of the features it's pretty good. The constant disconnect's from WiFi is so annoying. Every few seconds. You'll spend 20 minutes trying to get it hold a connection to download a 30 second clip to your phone if you can keep it connected long enough to download it. The download speed is bad. So slow, but a small improvement since update. But still slow. It could be really good..
Petri Mäkisalo
4 years ago
Great hardware, but the "app" please do something about this horrid piece of software (Android) it's totally useless as it stands today. Customer support has been contacted, and "jadda jadda" nothing Running latest app and firmware versions on both devices, still the same issues. Connects and discconects with in seconds on my Digex N455. Luckly for me I love the scope and it fits my 9,3x62 perfectly so I will keep it, had it not been for that I've change brand in a heart beat.
A Google user
5 years ago
I'm on a Note 10 samsung. You must disable your home wifi if you want to connect to this. Your device dont have internet and your phone wifi will keep kicking you off to find wifi that does. Everything in this app works flawless once you do that. Transfers videos perfect and the viewfinder is very nice. Not sure why so many people are having issues unless it's one of them things where only the people with issues are responding here.
A Google user
5 years ago
Edit: owned the scope for close to a year, still the worst app. Doesn't convert videos now since the update so use a screen recorder instead. Scope is great, app is terrible. Needs a foward and rewind feature. Also can't share videos after downloading which seems to take forever. Nice app , lets work out the bugs now. 4 grand for a scope and the App is terrible. Expected a bit more.
A Google user
5 years ago
The app is extremely unintuitive, there is virtually not startup guide and no tooltips that guide first time users. The biggest problem during usage is the loss of connection and reconnecting. This happens every 5 seconds If you try to connect to your device during one of its drops you need to reconnect the wifi to your scopes /goggles devices wifi and then go back to the app and reconnect
yotester
2 years ago
Was only able to connect to my device once , everytime after app always pops up cannot connect to device instantly, even though my phones wifi is connected to my device. All my friends that run pulsar are having the exact issue. Can't update our devices due to this issue. Wish someone would come up with a solution , this is getting really old trying to connect and no one is trying to solve it
The Present Moment
2 years ago
The app works great for my Helion XQ38F monocular. The only two things I don't like about the app is that theres no sound being recorded even though the XQ38F is supposed to record audio. Second is the app says poor signal but I'm only a few feet away from monocular. But the poor signal only happens for a second or two and it doesn't interrupt the recording feature which is what I'm after. Response: Yes the sound is on in the monocular but no sound in app. So app needs updated or both.
Shane
4 years ago
Was able to connect but now it will not connect again. It has my thermion 2 xq38 on my list and says it has an update but haven't been able to connect again. Some reviews I have read have stated to delete app and re-download and it helped them. I tried but the times I have been able to reconnect... it only stays connected for about 5 secs. Really excited to get my first thermal. Paying so much and now not getting to use all the features is a let down. Hoping they get it fixed soon.