SyncUP DRIVE ™
September 03, 2024
More About SyncUP DRIVE ™
For further assistance with T-Mobile SyncUP DRIVE please visit https://support.t-mobile.com/community/contact-us/, reach out via Twitter to @tmobilehelp, call 611 or 1-877-746-0909.
The T-Mobile SyncUP DRIVE app helps you keep your family safe, secure and connected at all times. Get peace of mind about your cars and the people in them with T-Mobile SyncUP DRIVE.
NOTE: A SyncUP DRIVEOBD-II device, compatible vehicle, capable smartphone and data plan are required to install and use the T-Mobile SyncUP DRIVE app.
To check vehicle compatibility, please visit https://www.t-mobile.com/offers/syncup
T-Mobile SyncUP DRIVE provides the following features for customers:
WI-FI HOTSPOT
Access America’s fastest nationwide 4G LTE network* from your in-car Wi-Fi hotspot
• Connect up to 5 devices to your in-car Wi-Fi hotspot
• Easily manage your in-car Wi-Fi hotspot and modify network details like SSID and password
FAMILY SAFETY
Keep an eye on your loved ones without creating dangerous distractions.
• GPS enabled to locate your vehicles in real-time
• Check the location and status of multiple vehicles without contacting the
drivers
• Receive alerts when the driver or passenger are not wearing their seatbelts
• Create virtual boundaries to get notified when your vehicles arrive and
depart from common locations
VEHICLE SAFETY
• With real-time vehicle notifications about car trouble, T-Mobile SyncUP DRIVE works like a virtual mechanic to help keep your family safe.
• Know your fuel level**, battery voltage, and brake fluid levels before you hit the road
• Get alerts when your car’s battery is getting low
• Understand what’s wrong with your car so you can take action
• Quickly find nearby mechanics to get the help you need
ROADSIDE ASSISTANCE
Need roadside assistance? You will get 4 roadside assistance services you help when you need it.***
VEHICLE SECURITY
Help keep your car secure, even when you’re not with it
• Never forget where you’ve parked again with GPS location and Google StreetView
• Get alerted if your parked car has been bumped or disturbed or if your device has been unplugged
• Track your car’s real-time driving location if it’s been stolen
SMARTER DRIVING
Learn how to be a smarter, safer driver by analyzing your driving behavior
• Review your trips to understand how, when and where you drive
• Keep track of dangerous driving behavior like speeding
• Set speeding alerts to encourage safer driving
SMALL BUSINESS FLEETS
Easily monitor the location and status of up to 10 vehicles from your smartphone
• Understand the health of your vehicles in real-time so you can make smarter business decisions
• Empower your team in the field with in-vehicle Wi-Fi hotspots
*Based on download speeds
**Fuel readings and some other features are not available on all makes and models of vehicles
***Roadside assistance is not eligible for use on commercial vehicles. Terms and conditions apply.
Latest Version
1.9.1 (202637)
September 03, 2024
T-Mobile USA
Internet
Android
127,436
Free
com.tmobile.drive
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User Reviews
Jaime P
2 years ago
I had my syncup drive 2 months shy of a year. I exchanged it (under warranty) because the wifi kept disconnecting but the app was working well. When i installed the exchanged device , i could not get pass the setting of my vehicle color scheme. I kept clicking on done but nothing. Tried manually inputting my device's IMEI because the device was not reading it during the app setup. Called support and they couldn't find a resolution. Was told to go to the store for help. Will go tomorrow morning.
Eric Blankenbach
2 years ago
I have to use two different apps because I have one new mojio device and two older devices. I like the new app design and layout better but it's missing a LOT of the features in the old app! So I thought I would just bring everything to Motion mojio app; I can't bring any of the devices to Motion so I can use ONE app. And this app keeps saying I need to update but it is! It also won't keep my edits. I have ideas, where can I send them? They are NEEDED!
Meagan Wells
2 years ago
This device is awful. It lags when loading anything. I get better service when I disconnect from it. Half the time it doesn't connect. I used to have the sprint drive and I loved it!! It was fast and reliable and it would show the exact location of car and the speed. This device doesn't. Not a fan at all.
Rachel Tiller
2 years ago
I was forced to get this since I had Sprint Drive. The app won't even connect to the device. I've had for a week or more now, I drive for a while every day and the app still hasn't connected to the device. And conveniently my check engine light just turned on so I guess I'll have to go to someone else to see what's going on. Just a useless paper weight.
Dimitri
2 years ago
Nothing but problems, I can't delete a vehicle, error http 400.refresh rate is slow. Can't turn off wifi anymore. Most devices add features, this one removes them. Stop letting the bean counters call the shots and help move technology in the right direction. After car is registered most items in profile can't be edited. Live tracking is worse than legacy app, car locate button doesn't locate car, just a previous travel path. 👎 To almost a $200billlion company. Get it together !
K Mac
2 years ago
Forced to switch from Sprint Drive to this, due to merger and T-Mobile phasing out Sprint products. We have teens driving our vehicles hence the reason why we have a car tracking/monitoring device. Unfortunately, this product is a huge downgrade and costs more monthly than the Sprint Drive that we loved. This device is nothing more than a wifi hot spot (we don't use it for that) and a route history device. Will not revise this review until it has at least the functionality of the Sprint Drive.
Kelly Graham
2 years ago
Was forced to switch from the Sprint Drive. The SyncUP Drive won't connect. On screen say 15mins, but could take up to 30mins. After 1 hour. Still nothing. Update so I got the device to final recognize my Jeep, I turned off the notification for the speed and seat belts. I constantly get notifications on my phone for both plus start trip, end trip and every time I start my vehicle it said its a new car and the settings need to be reset. I'm going to cancel my service if its not resolved.
Sean Black
2 years ago
This app is very laggy and has really bad delay. If you're expecting something in real time you're not getting it here. On average the delay is between 5 to 40 minutes. There is a reason why T-Mobile constantly has specials giving this away for free. If you're coming from Sprint Drive hold on to it until they shut it off. You're going to be extremely disappointed.
Sami Sayegh
2 years ago
The app is unresponsive and there is a substantial lag with both the app and device. Device never wants to connect with the app. I don't recommend that you purchase a syncup drive cause the quality of the device and service is poor at best. Go to gpsandtrack for a device that works and does what it is suppose to do and has live tracking with no lag or delays.
Tim valentine
2 years ago
Terrible, inaccurate, glitchy, constantly has bugs. Sometimes, it just tells me it's not available. Sometimes, it kicks me out. If T-mobile would stop spending their money naming baseball fields and false advertising about how good their service is, (it's garbage service)they might have a reliable phone service or reliable GPS for our work vehicles. The only reason the app got one star is because zero is not an option.
Ted Murphy
2 years ago
Tried on 2 different devices, android and ios. Both give a perpetual login screen. Cannot get past login screen on either device. Update- Seems they implemented an update and I was able to log in. So far, the app is decent. One suggestion would be to set up a notification for when the vehicle sits idle running. When I review, if my crew stops at a gas station and sits for 45 minutes I have no way of knowing as long as they leave the vehicle running.
Shirley Smith
1 year ago
I had my old sync up drive for years. Had to get new one because old says it was not in car. When it actually was. The new sync up drive does not work in the app. I had to get rid of it. Disappointed in tmobile after 18 years. All they could tell me was take it off. Device is yours since you paid for it. Need something else like sync up? Anybody?
RICHARD BIXLER
2 years ago
This is very very bad. To much wrong to list. Your telling me to give it some time. I don't have a choice, it's the only app for my devices that I pay for every month. Sprint drive was great.i am so disappointed. I have a moto g 5g and it tells me every time I open app that an update is available but it won't update or doesn't need to. I've uninstalled and still the same. Maps are all over the place jumps around does not show speed. Only thing that works like it should is the wifi.
D Johnson
1 year ago
I've turned every notification switch on, in the app, & in my phone settings. The app will not send any sound notifications at all. If I can't get the notifications to work, I'll probably have to discontinue the service. Because what's the point without real-time notifications.
D Sockwell
1 year ago
I've been using Verizon HumX for over 6 years, and I had no issues, plus a 100 Drive Score, i.e., no harsh braking, cornering, etc.. I'm not sure what is happening with Tmobile's SyncUP device/app but none of the events that have occurred since starting this device 2 days ago have been correct (not even the seatbelt buckled/unbuckled events timing is even accurate). Not to mention, the other issues I've already encountered, i.e., fuel pricing, fuel gage, inaccurate map location of vehicle, etc..
Cody Woody
1 year ago
Delayed in everything but when car starts and when or nit you buckle your seatbelt.. that it has down. Also I recall reading at one point this app had a feature to correct back driving patterns such as slowing and acceleratimg too quickly. Maybe I just haven't triggered that feature but I would like to personally constantly have access to the SAME info that you guys collect off of it. And I've read the policies... uncluding data collection. Please provide options to see all driving stats.
chuck lemon
11 months ago
I had a legacy device that went belly up on me. Before it did, it gave me notifications seconds after each event. This current version is often late, today it's 40+ minutes in tracking. If my vehicle gets broken into I don't want to know about it 40 minutes after the fact. If my vehicle has a service code I don't eqntti know about it 40 minutes later. This is unacceptable
Jo Loco
1 year ago
It notifies the car is moving hours late. It wakes me up in the middle of the night with those notifications and it freaks me out. It does not register all my trips. It does not show the current location in real time. If they steal my car I wont be able to figure out where it is. Wifi cuts up very often. This app/device is completely useless.
P. C.
10 months ago
Would be nice if one SyncUp Drive app worked with all SyncUp Drive devices. When will we be able to use it, with full functionality, with the first, second, and third generation SyncUp Drives. Just paid $$$ to upgrade our SD-7000T units to SD-7000T1. Except in cases where it fixes a very annoying bug, the legacy product is clearly superior to the new version. Were it not for that bug, we would go back to the legacy version in a heartbeat. Where do we send more detailed feedback??
Mike Weaver
9 months ago
If you have experienced the previous version of this app then you will understand when I say "HUGE DISAPPOINTMENT." I actually have to keep both versions active on my phone because the newer devices won't work with the older app. I don't know the the older device will work with the new app but I don't care because the new app is terrible. The only thing you can specify in car profile is color. Then it still only shows a black sedan for my white van.
