The Vitamin Shoppe - VShoppe

Daniel Myers

3 years ago

Charged Without Permission I have been a customer for over 10 years. Recently, I signed up for a larger auto-delivery, and, just as before, was promised that an email would be sent before processing to allow for last minute changes or cancellations. This was never received, and that card was processed and declined. I have reached out to customer service and been told they cannot stop payment processing....yet that card has been declined four times now. Are lies a dietary supplement???

A Google user

5 years ago

This app has a lot of updates to do. One it doesn't allow you to add more than one address, credit card. So if your planning on shopping for someone else you have to delete all your information and add the other person's info. then delete their info add yours it's a pain. Also , if your on the auto delivery sometimes it dosen't let u add your rewards . It sucks.

J.

3 years ago

Nightmare of a checkout experience... can't pay when default card is expired, even if valid cards are chosen. What a nightmare. That wasted about an hour of my life. You can't change the default payment method from the checkout section, and it is unclear where it is in the app (profile, for those curious). I even deleted it on the website and refreshed the app, but it was still there. Get your stuff together, VS. Yikes.

Mitch Janoff

2 years ago

Literally the slowest, clunkiest, crash prone app that I am forced to use. I guess offering a significant amount more promos via the webb/app is a way to extort engagement. Not a winning strategy. I've already started migrating orders to GNC for items they carry and am actively searching for and switching to alternatives for items they don't. Unrelated (or not) the in store experience at GNC, on balance, is exponentially better. Knowledgeable, friendly.. on balance lost art at VS stores.

A Google user

5 years ago

I would prefer being prompted to convert and use rewards before total purchase charged. Also having the ability to order things to be shipped to the store that aren't stocked in store. Versus having to go into the store to have them order it for pick up in the store. It would be nice to have clearance items in one section too, but know that's asking a lot since all stores don't carry the same products that are clearanced. I do like the tracking feature when the order ships.

Anomar Namloh

1 year ago

I don't know what took me sooo long to transition to using the App. As a long-time Vitamin Shoppe customer, I usually shopped at the stores only, I transitioned to using the WEB site to order, which was very, very frustrating. The app is fabulous. i can manage my subscriptions easily, adjust when needed and look at my past orders quickly. Great App. UPDATE: Still Great online shopping.

Marilyn Alm

3 years ago

It's adequate. It's very squashed and directions are hard to locate. I love VS products. I loathe their website which makes it all but impossible to have something shipped if the local store is out. I also dislike the inability to have all my subscription items arrive on one day so I don't have a million boxed to throw away. It's impossible to organize so I get something in time for a trip or skip an order so it isn't sitting on my porch while I am away. Good products, but the web site....!!!

Ross-Smith Family

4 years ago

As much as our family LOVES Vitamin Shoppe and gives our local VS *5 Stars,* we've had too many frustrating experiences with trying to order in the app for store pickup. Typically, we receive error messages after attempting to check out from our cart. Usually, the error message continues to show up, even after multiple attempts over half an hour to check out. IF our order does go through when checking out in app, then the notification and pickup process at our local store has been excellent!

Jason H

2 years ago

Decent deals on a wide range of health items. By far one of the worst companies when it comes to having items in stock. The app is very inconsistent and crashes often. Save your time and use the website. Update: App has improved. Choosing store locations for pickup orders is still touchy. Make sure you double check the store before you place your order.

Oliver Nunez

3 years ago

The app is a bit unorganized, at least for Android. When trying to apply separate filters in different categories you have to do it one at a time or else they don't apply. There's no sale section, filtering doesn't go by product type, sorting honestly sucks to me, it's easier to browse the whole store. Just really seems like you need to know exactly what you want, and if you want to take advantage of sales sign up for the emails instead since the "offers" section doesn't show items on clearance

A Google user

6 years ago

Good app. Easy to navigate. I just wish I could see full purchase history to monitor changes I've made to supplements, so I can also notice physical changes when no longer taking products. I just realized that I have not purchased my fish oil supplements in over a year, which could be contributing to changes in my hair and skin. I wish I knew how long it's been exactly since the last purchase, but the app only shows 12 month purchase history.

H “Keith” McCrocklin

4 years ago

Used to be a great app with great service. In the last year the service has gotten terrible. Item by item dropping items I've been ordering for years. Now they started, without consent, sending me BS sales and discounts emails. When I attempt to turn the permission off as it would have been, if it was a choice when originally setup (don't remember, so long ago) app won't let me. Says "Experiencing technical difficulties, try again later." If this is a business practice, it won't be part of mine.

Patticakes Patticakes

3 years ago

Update: I forgot password but email never received to reset. After several attempts & now locked out of account, guess that's a wrap! So many issues always with this app! I just downloaded the app & was excited at the ease of placing items in my basket. However, I cannot remove an item from the basket in order to checkout. After trying several times, I gave up. Disappointed in that.

A Google user

5 years ago

I originally really liked this app. It's vey convenient and easy to use. And you are supposed to be able to monitor your auto reorders with texts and emails. HOWEVER, the notifications that are supposed to happen that you are about to be charged and sent a product you may not be ready for do not happen with any regularity. It's a hit or miss as to whether i get a reminder that I'm about to get a shipment. This has led to some overstock and unwanted charges. This app needs a little tweaking!

A Google user

5 years ago

The app is okay, there's certain little things regarding it's functionality that are frustrating. For example, when looking through a list of items, if you go back, it will automatically take you to the top of the list, instead of back to the last item you were looking at. Also, some supplements can only be found using certain key terms, like stim free, caffeine free and non stimulant all return different products. Overall the ease of navigation and functionality is good.

B. Lynn Hollinger

4 years ago

I had to long list of items to order and it kept dropping out, "system unavailable"... Very time consuming. I had to keep trying to move forward with the order by checking my shopping cart, whatever I could try to get it to keep working. Then when I went to check out around 230am, it was not able to do that completely. That was strange. My items were still in my cart the next morning, so I completed the order during the store's business hours.

K T

1 year ago

I prefer buying here in this store, I think the products here are better and there are many options to pick from, and less chemical consumption. The app sometimes crash as any other, but it could improve; in my case: when looking for an item I would like to be able to choose what's in stock in my store. That's all, I like the rewards points too. I buy here often, in person more than online. Thanks.