TIER Electric scooters
September 09, 2024
More About TIER Electric scooters
Our safe and affordable scooters, bikes, and mopeds are fully electric and climate-neutral, allowing you to contribute towards a cleaner, greener, and more sustainable city - all while having fun along the way.
WHY OWN A CAR WHEN YOU CAN OWN THE STREETS
TIER scooters are conveniently placed in your city to make traveling from A to B hassle-free. Simply rent a TIER e-scooter near you on the map, scan the QR code and go!
Why take a TIER?
🌲 No CO2 emissions with TIER e-scooters
👀 Find parking easily
🤛 Beat the traffic
⏱ Save time
🗺 Explore new cities
👍 Rent to live a get-up-and-go lifestyle
🛴 Ride e-scooters with friends
📎 Commute with e-scooters to and from work
💚 Renting = Sharing is caring
To rent rather than to buy is how we take back our cities, and TIER mobility is here to help. Download the app, sign up, and start sharing scooters in seconds. Here’s how to use the TIER app
USING THE TIER APP
TIER electric scooters, bikes and mopeds give you the freedom to explore your city and to get where you need to be in a smart, safe, and sustainable way. Simply open the app and rent a ride with a few simple steps.
HOW TO START A TIER E-SCOOTER & GET GOING
✅ Download the TIER app, sign up, and add your preferred payment method
✅ Find a TIER scooter near you on the map
✅ Scan the QR code on the scooter to unlock it and start a ride
✅ Push the e-scooter forward to flick the kickstand back
✅ Put one foot on the board and push off with the other
✅ Push down the throttle to gain speed
✅ Let go of the throttle or use the brakes to slow down.
✅ Surf your city and enjoy the ride!
HOW TO END YOUR RIDE
✅ Find a safe place to park the scooter and flick the kickstand down
✅ Open the TIER app and tap 'End Ride'
✅ Get out there and live your best life!
APP FEATURES
The TIER mobile app is truly mobile. A sleek design and easy-to-use interface allow you to make the most of your smartphone as a tool for fast and efficient mobility.
✔️ NAVIGATE nearby electric vehicles
✔️ SCAN the QR code on a scooter to unlock it
✔️ RING a scooter if you are having trouble finding it
✔️ VERIFY your license to use e-mopeds (not required for e-scooter use)
✔️ STORE minutes and unlocks in your wallet
✔️ REDEEM free rides with a discount voucher or promo code
✔️ REFER friends for free minutes
✔️ SAVE money with our deals in the shop
🛒RIDE MORE FOR LESS WITH OFFERS IN OUR SHOP🛒
Save money with our monthly or daily passes. When you’re on the go, it’s better to pay a flat rate and get the most out of your usage!
• RIDER PLUS skip the unlock fee on every ride + 300 minutes!
• MONTHLY UNLOCKS no unlock fees. Pay only for minutes.
• DAY PASS enjoy up to 45 minutes during each ride for free + no unlock fees
TAKE A TIER AND JOIN THE REVOLUTION AGAINST POLLUTION 🛴 🛴
TIER gives you access to sustainable urban travel. With our fleet of shared electric scooters in 100+ cities worldwide, TIER is on a mission to change mobility for good. So whether you're headed to work, class, or just around the block, let TIER get you to where you’re going on our scooters, bikes or mopeds.
Latest Version
4.0.146
September 09, 2024
Tier Mobility SE
Travel & Local
Android
10,637,664
Free
com.tier.app
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User Reviews
Robert CROSS
9 months ago
Pretty negative. Getting card payments accepted was a hurdle. Suggesting that my bank ( Nationwide) might not deal with tier is a bit disengenuous. I dont want google or apple pay as this is just another needless rigmorale Being told to verify I had the latest app was also daft since I'd just installed it from playstore. The helpline referred to a "side bar" but nowhere on any of the pages did this dialogue appear. Total waste of time. Sorry Tier, I'll ride my own e bike or use my bus pass.
Jonah Rattler
9 months ago
I'm in Germany, and the problem I have with this service is that they have the best quality scooters, but the apps map keeps glitching. This USED to be my favorite company, but now I've learned my lesson. This is the last time I get robbed for €25 when the trip SHOULD have costed less than €3. The customer service doesn't answer either, and this process costed me 30min and almost made me late for work.
Dawn Tibble
9 months ago
Wasn't made clear about the first free ride or how the piss works. Just spent 25£ getting to town on one that was dumped by my house. I put it in payee and when I went to get back in it had just cut off and charged me. Even the pass is deceiving as you still pay for minutes. I ride really slowly. Btw. Was looking for alternative transport as I have a disability and can't walk far. Well these are if the cards now fit sure. Really unhappy with the whole experience and it cost me 25£ for it.
Sloth
10 months ago
They effwctively stole my money and support is not available. So I bought a Tier pass to use for multiple rides. When I arrived at my destination the app informed me that rides with the Tier app are no longer possible and refer me to a different app. The pass however does not seem to be transferable. When I went to look for support in the app there only was the option to call a number. When I called the given number I was referred to a chatbot which doesn't exist anymore.
James Parish
7 months ago
Have had countless trips with some sort of technical error, either with starting or with parking, resulting in being charged much more than trip, missing trains, appointments etc etc. huge downgrade from voi
eddie mofokeng
7 months ago
horrible...now when I open the app it says they are taking a pause for everyone s safety...so basically it's not working. last time I used it I scanned one and went to the gym, only to find out I am far out of the business area, I was charged 25€.....i am sorry but its a Horrible company this one
Dylan Palmer
10 months ago
The worst app I have ever used or felt the need to comment on. Consistently not working properly, location off all the time, load up times take forever, the locks on the bikes don't correspond to the app, the map is always off with not telling you the correct details, parking can be a nightmare as it tells you you are stood about 20 m from the spot when you are in it. Too many times I've had the app cause me to be late or stressed. Only + is the quick customer support team.
Ollie Breslin
8 months ago
100% the worst app I've ever used. It regularly doesn't work, getting stuck loading when scanning a scooter, telling you random scooters aren't available after you've reserved them and a host of other bugs and missing features from the Vois. I find it hard to believe there is anyone actually working at the company as the same bugs and problems have been around for months now, just look at all the other reviews. If I worked for Tier in any capacity I would leave it off my CV out of embarrassment.
Isabella Manara Santos
9 months ago
The only reason this is getting more than one star is because it's better than walking sometimes. Otherwise, one of the worst scooter apps I've ever used. I've had scooters stop working when going round a roundabout and going uphill, which meant I almost got hit by a car. It also constantly says there are no parking spots, which just adds extra admin to every ride. Hopefully the council break this contract and we can get a different company in.
Iain Harkins
8 months ago
The most awful app ever. Everything was fine until I had to reinstall the app. On doing so overtime I try to add a payment card they are declined by the app. I don't have any problems with my cards on any other app apart from this one. Sadly Tier say the problem is with my banks which it's not as I continue to use my cards daily with no issues at all. Really disappointed
Τερφονία Δερπούλη
9 months ago
I would rather take the bus to go to get the nearest Voi scooter than ride a Tier that's right in front of me. You should be able to park anywhere within the zone and not just the parkings, like the Voi app. If you are always forced to park in the "parking spots" you always have to walk to your destination anyway and that's just absurd. If or when this changes, I'll update my review.
Amy
9 months ago
A big downgrade from Voi. Most trips end with the app saying I can't park because I'm not in a designated parking zone, even though I definitely am. The power cuts out because it thinks I'm in a pedestrian zone, even though I'm clearly on a road, which can put me in danger because of fast moving cars. The e-bikes sometimes won't unlock because it thinks it's already unlocked when they're not. My phone flies out of the holder really easily and the app doesn't offer navigation. I miss Voi!
Felix Mayer
9 months ago
Has been getting worse and worse over the years. The e-rollers need some serious maintenance. Every single one either has a loose kickstand, too soft breaks, something unknown rattling, or another issue. The recent addition of specific parking areas just makes even less desirable to use. Not all parking areas are clearly marked on the apps map. The ones that are marked are far apart and unlikely areas for people to stop at, making it a chore to return them.
Mikhail
8 months ago
Intransparent pricing when using passes, which looks to be made on purpose — you buy a pass for 40 minutes and get charged additionally, even if you are within the 40-minute mark. Only after that I I could see that each ride covered with pass is limited to 20 minutes, and the rest should be payed additionally. Never saw that with other providers, neither was it made clear when purchasing the pass. These kind of tricks ruin the whole experience, and I probably would avoid Tier from now on.
Abbey H
2 years ago
Terrible! Do not recommend. My ride should've been ~20 min. About 5 min in, it quit working. Idk why. There's no way to see your trip before going, so if I went through a restricted area,I had no way of knowing that would've been a problem before starting. Also, I wasn't even "rolling" the scooter, but actively had to push against resistance in the tires to make it move. For 45 minutes until I got to a parking spot. I don't even have a way to request a refund because their chat is broken.
Diego Valdes
2 years ago
Absolute garbage. I understand that you're trying to rely on GPS to limit people from going on the sidewalks, but that is the absolutely most asinine implementation possible. With an average error in position f several feet, it meant that my scooter would not only stop working in the middle of traffic, but actively apply the brakes while in the middle of the street, forcing me to get off and push the piece of trash scooter onto the sidewalk. Parking spots were non-existent in a 10 block radius
Joseph Carrigan
4 years ago
The best e scooter available, but...Better than lime (and cheaper) and wind. Only scooter that can climb hills with power and speed. You can walk faster than wind. Lime is alright but not as strong as tier. Only MAJOR issue with tier is the GPS. I don't know what GPS company they use but they need to be fired. Scooters are often 50-200 meters away from where they are positioned on the map. Often times on different streets or different sides of the street.
Charlotte Funnell
2 years ago
I used the app in Vienna. Everything was fine- I bought a pass, I used it once. But then the map in the app malfunctioned. It shows only a blue screen, and doesn't show any scooter locations. I cleared cache, data, uninstalled/reinstalled... nothing works. So I can't use the remainder of my pass. Also, btw, these scooters are way heavier than any of their competitors. If you want to lift it from the street to the sidewalk, forget it.
Jon Rutlen
1 year ago
What a garbage service. What is the point of a scooter if you can only park it in designated parking locations that are nowhere near where you're actually trying to go? There's no way to search for parking near your destination. It would have been cheaper, faster, warmer, and quicker to just take a cab that can drop you off at your actual destination and not a 10 minute walk away?
Alex Guerrero
8 months ago
This app and service are awful. First of all it repeatedly states you can't leave in certain areas even though that's where there are several of them and where I picked it up. Secondly their customer service is effusive, but totally ineffective and take a painfully long time to reply. I hate this app and the service is a deterrent for tourists to the area.
