Viator: Tours & Attractions
June 20, 2024
More About Viator: Tours & Attractions
As the leading marketplace for travel experiences, we believe that making memories is what travel is all about. And with 300,000+ experiences at your fingertips—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—you're guaranteed to make memories that will last a lifetime.
With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.
We’re always working on ways to make our app offering even better for travelers like you, with more convenience, more benefits, and more flexibility—all so you can focus on the fun stuff: experiencing the world in new and unexpected ways.
What does that mean for this version of the Viator app? In short, we’re taking everything about Viator and adding into a mobile app you can take anywhere in the world. But let’s go long, since we have the space:
Manage My Bookings
In this update, we’ve introduced a Manage My Booking hub, where you can make quick and easy updates to all of your bookings, in one place. Need to add, remove, or edit traveler info? Tap that Edit button. Need to change the date and time of your experience? Tap that Edit button. Need to message your tour operator for changes? …Tap that Edit button. 10 points for Gryffindor.
Viator Rewards
We are THRILLED (sorry, got carried away) to announce our new rewards program with our travel community. With Viator Rewards, each time you book with Viator, you’ll earn cash rewards after your experience. The best part? You can use them to save actual money on future bookings. Do more. Earn more. Redeem more. Repeat. Simple as that!
More Viator App features:
Book and manage your trip on the go:
● Access to our amazing selection of tours and activities before and during your trip
● Easily access tickets offline
● Modify, edit, or cancel your bookings on the go
● Get same-day notifications to your activity with directions to your departure and pick up points
● Free cancellation up to 24 hours in advance
Easy trip planning:
● Read millions of reviews from Tripadvisor and our Viator travel communities
● Contact tour guides directly for easy communication
● Create a wishlist of all tours & activities you want to book
Flexible payment options:
● Reserve now and pay later
● Pay in installments with Klarna
● Book with Credit Card, PayPal, Apple Pay, or Google Pay
Exclusive app-only promos:
● Take advantage of in-app messaging offering the latest promos and special offers
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No matter what type of traveler you are, Viator will help you make memories that will last a lifetime.
But don’t just take it from us. Here’s what our travel community says about the Viator app:
“So easy & efficient. Even ol’ guys like me can easily maneuver using the Viator app! Awesome!”
“Great app. Easy to navigate, lots of options and great info”
Rated 4.3/5 on Trustpilot with over 57,000 verified reviews
P.S. Having technical issues with the app? Please email [email protected]
Join the Viator App Feedback Team
Share your thoughts about the Viator App to make it better for our travel community.
Latest Version
13.10.0
June 20, 2024
Viator
Travel & Local
Android
3,776,439
Free
com.viator.mobile.android
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User Reviews
Ann Ma
1 year ago
Dermot was a lovely and informative tour guide. Very approachable and engaging. We enjoyed the beautiful nature of Glendalough and the monastic ruins. Kilkenny was very impressive! The castle is beautiful and the town is charming. We stopped for a wonderful Asian Fusion lunch at Aroi. Highly recommend! The food is delicious, and the ambiance and decor are top-notch! Another exemplary Viator experience! Thank you!
Lyudmila Atanasova
1 year ago
I would like to recommend Viator with more than 5 stars!!! We have two great trips arranged with the app - in Belgium. Additionally, we had to cancel one trip 8 hours before starting it because of the medical reasons and they refunded the full amount of the trip.
Jason Saadi
11 months ago
The rewards program needs help, its doesnt give me much reason to keep using the service. Only 180 days to redeem is a big disappointment if you ask me. Make sure to read every single word, even the comments from past users. Many important details are left out or just not highlighted which can cause major issues once you have your trip... especially hidden costs and notes about cash or cashless services. Viator needs to do better enforcement on the details the tour guide services provide.
P123 s
1 year ago
This tour was outstanding! Colin, who is the only person to lead the tour, has an exceptional amount of knowledge pertaining to old growth forest. His passion for preserving the majestic 100 to 1000 year old trees in Stanley Park is unparalleled and makes your time with him fascinating as well as educational. I highly recommend The Ancient Trees of Vancouver walking tour.
Shankar A
11 months ago
The app gets stuck once I enter my login ID and does not progress to the page where I can enter the password. That too on a Samsung S24 Ultra, with all the latest security updates installed. Uninstalled, restarted the phone and reinstalled, no difference
Shane B
1 year ago
We had a tour of Pompeii that we paid extra for a hotel pick up. The day before they said they wouldn't do hotel pick up despite the hotel being in the booking for two months. The return taxi was 80 euros. If they'd said any earlier I would have cancelled and booked with a different company. When I contacted viator support they sided with the tour company and was not able to provide any way that I could have avoided this other than not using their services.
Mihai M.
1 year ago
This app is full of information, but not useful information. The pop-ups are spamming with a lot of offers. To get the information for the trip it takes forever, it is acting like a small browser with really bad connection on the internet. Not counting the fact that my information was sold in the very first second to the third parties, otherwise why I get a lot of YouTube, Facebook and WORSE phone calls now regarding vacations under Viator?
Shaywan F
1 year ago
Don't use them. They do not provide the meet up location details before booking. Once booked, then the meet up location provided which is usually confusing and I missed an expensive tour that I arrived 30 minutes early for because of how confusing it was; others missed the same tour as well. Do not use viator or their app. Only use other apps that will provide clear meet up details before booking. Their customer service is a joke
Samantha Sakran
2 years ago
Nice place to find a lot of options, but thats it. Booked multiple excursions for a trip based on "reserve now, pay later" premise. Canceled/changed a few, well within their free cancelation period. Was still charged for the canceled excursions and then refunded but not until DAYS later. Also, the search feature is trash. And once you've booked your tour, you can no longer see the details of it (duration, etc) I had to message the tour operators multiple times bc Info disappears once booked
Rich M
2 years ago
I have used Viator many times, but my experience today was definitely not a positive one. The private tour says we can choose 4 destinations from the list of destinations in the "What To Expect" area, but no such list exists. I called Viator and had a very difficult time getting the agent to understand the issue. Finally, after explaining things several times, the agent contacted the tour company for clarification. No response via phone or email. Terrible service! I expect more from Viator.
Christine Brown
1 year ago
Rating service/site & not app. Results were not accurate/helpful. Rapid city & Mt Rush. are 6+ hrs away from my search location, there is NO need to "skip the line" at a place there's NEVER a line, and scavenger hunts for a fee are dumb when a scav.hunt. there is already free. These are not good/cool tours/activities/events. The proximity, quality, & quantity (only 5 results) are very disappointing. Also, feedback box on site doesn't work, so I had to download app to give feedback at all. 😡
Ivan Webber
1 year ago
Seems like a great business idea, but the app is terrible. There is no quick button for submitting feedback, and it is impossible to search for a certain type of activity narrowed to a specific geographic region (e.g. to search for a fly-fishing experience in Seattle you have to scroll through all the hundreds of activities in Seattle). Seems like they could easily use an LLM to cluster activities by type and physicality to make finding something better.
casey m
1 year ago
Only 22 things in my whole state, 14 of them being scavenger hunts, 4 being transportation to the (same) airport, and the rest being 5 minute stop and go sites. Restaurants are all pretty much just a list you can get from Google maps with some that don't even show up. You're much better off talking to locals to find out what's worth doing in the area you're visiting. Terrible, not worth the bandwidth it took to download.
John Nesbit
2 years ago
Doesn't work properly. Appears ok until attempting to book; then it stops functioning. Tried two different tours, and it would Not record pick up hotel in either case. Used computer to perform operation via Internet instead. And then it doesn't transfer info to app. App needs much more work Note: I did get it to work after a few days, so it was ok for booking. It does Not give complete details of potential tours. Best to use a computer for details. App only useful (after functional) after book
Brian Ayers
2 years ago
The excursions you can book through the app are great, but the app itself appears to have been designed by the dumbest programmers willing to work for minimum wage. You can't search a term and then go through the different results, you'll have to do a fresh search for each result you want to investigate. The app is consistently counterintuitive and difficult to use
A Google user
5 years ago
Love the 3.9.5 version of the app, it gives all of the same info as the website with a great layout. All of the updates are trash. You're best bet is to get the apk of the previous version of the app, otherwise searching for tours on your phone will not be worth it. Oh yeah, and the tours I've booked have gone well, this is just a review of the app.
M C
2 years ago
I've been trying this and the Getyourguide app for a few days for an upcoming trip. They both seem about the same, except one MAJOR positive about the Getyourguide app is that it shows the meeting point of the event. You shouldn't buy any event without knowing this because it can cost a whole lot to get from one place to another, depending on distance. Not to mention making it on time. I'm surprised this app has overlooked something so crucial. Especially with that being an issue in reviews.
JAMES O'KEEFE
1 year ago
it was a very informative tour. Our tour guide was very knowledgeable of the area around the palace as well as in the palace. There was a line at security but it went fast. We did go through the shorter line for tour operators vs. the general public line. The tour guides voice is directed into a device you wear around your neck along with disposable headphones. If you have higher quality headset with standard 3.5mm jack, you would be able to hear better.
V.C. AF
1 year ago
OVERPRICED. Every single tour I booked would have been 15-20% cheaper had I booked locally, from train rides to tours. Not only that, if you book locally, you get better times & more flexibility from operators. When I asked why, everyone said it's b/c Viator charges up to 35% in fees. No one likes dealing w/ them. WORSE: If you cancel, they hold your money for WEEKS, not DAYS. Customer service is a useless! Use the app for research at best, but DO NOT BOOK THROUGH THEM if you want the best deal.
Angela Nichols
1 year ago
Glitchy app. Don't use Viator. The app works sporadically. It will tell you that the payment didn't go through and to try again. In reality, they will just have you make multiple bookings and then refuse to refund the duplicates. What a waste of time when you're traveling. Airbnb experiences are a much better option.
